Reports not viewed after half a week.

[user454]

Hello, I have reported three players and its been half a week yet none of the three reports were looked at. How long does it usually take for a report to get checked after its been sent?

[DJ Jefferz]

Generally, you can see reports taking up to 2 weeks to be answered. 

 

There are a few factors which you must consider when waiting for reports to be answered.

• TMP is completely run by volunteers, this means GMs are not online 24/7
• The reporting system is based on first in first out. Meaning your reports are added to the back of the queue.
• If you have made a report in a different language, that needs to be translated first.

Expecting a reply in a few days is not realistic, please be patient while the GMs get to your report. The appropriate action will be taken at some point, so don't worry, your report WILL be dealt with.

 

Additionally, f you really are unsatisfied with the turn around rate of the reports being dealt with, then I suggest that you create a feedback ticket.

You can do this at https://truckersmp.com/feedback. Remember, when making a feedback ticket you should always include details. EG, Explain the reasons why you're making the ticket, Explain how it affects you as a player, and suggest how the problem could be solved.

 

Hopefully, this provides more insight for you and you find this answer helpful.

 

All the best!

[Guest]

It depends on the amount of reports and how much staff on hand. I have had reports take up to two weeks. Still never made a forum post about it. Patience is key. 

 

Aditionally. https://truckersmp.com/feedback

[InvisibleRaptor]

Hello @user454,

Are you happy with the answers given above?
Let us know! Your answer will help us to keep our forum always tidy!

 

[user454]

Yes I am happy with that answer.

I remember in the past, it took only one or two days for a report to be checked. I've been away from TruckersMP so this must have changed I guess... More players, more reports.

[Kid Fabi]

Hello @user454,

 

We are glad to hear that your question has been answered!

Please, do not hesitate to contact us again, if you will need a help in the future.

 

Kind Regards,

Kid Fabi

TruckersMP Support Team

 

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