My game is with the unreliable connection error.

[SrJosé]

 

My game is with the unreliable connection error. every time I enter the search and I have to play offline, plsssss help meee

[Suleyman.53]

//Moved to Help

[[Mega Trans] CrystaL]

Hello,

 

Here are some things below that me be of help to you, the first suggestion 'turn router off for 1 minute and restart it' may be all it takes to fix your unreliable connection issue. 

 

Make sure that you have no applications running in the background that could be using internet bandwidth and also make sure that anyone using your connection is not downloading or uploading anything.

 

You can try, 

 

Turn router off for 1 minute and restart it
If using wireless making sure that the router is not placed so that it is next to anything electrical such as a television
Purchasing a Cat6 Ethernet Cable and so connecting through cable instead of wirelessly
Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/
Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html
Using a VPN service to allow for a possibly stabler connection to the game servers via better routing
Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache
Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html
 

You can also try resetting the Winsock Catalog

 

step 1: click on windows search program and type "cmd" enter

step 2: once you're in, type "netsh winsock reset catalog" enter

step 3: type "netsh int ip reset.log hit" enter

step 4: restart your computer

 

Additionally, 

https://kb.wisc.edu/page.php?id=6653

 

Last resort:

 

Reset your network adapter, firewall and DHCP.

 

This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down.

 

https://kb.wisc.edu/page.php?id=6653

 

You type 

 

·         netsh int ip reset reset.txt

·         netsh winsock reset

·         netsh advfirewall reset

 

into a command prompt window

 

 

 

[Soul Knight]

Dear @SrJosé

 

For this issue,we can only provide the possible solutions below since this problem is not on TMP side:

 

Avoid using Wi-Fi.

Avoid uploading or downloading and playing MP at the same time.

Avoid doing Windows Updates at the same time.

Avoid having too many users or devices at the same time into your network.

Avoid using streaming services at the same time.

Check your firewall settings into your router/switch.

Prefer using servers nearest to your location.

Try to talk with your ISP (Internet Service Provider) and see if you can come up with a solution. Ask your ISP if they support internet profiles such as "FastPath" or "Interleave" and ask for Interleave. Interleave will raise your ping but it will do more packet checks by your ISP.

 

Thank you for your understanding!

Do you have any other questions?

I await your return!

[Dancool000]

Hello there,

 

Did you get the answer you were looking for with the answers given above?
Your confirmation of the status of your issue/question helps us keep the forum always organized!

 

Kind Regards,
Dancool000

TruckersMP Support

[Soul Knight]

Dear @SrJosé

 

Your topic has been inactive for 3 days since the last reply,because of this ,i will move your topic to Inactive Topics

If you still need any assistance,feel free to DM me other support team members,we will open this again.

 

Thanks for all participation!

Thank you for your understanding!

 

 

//Locked and Moved to Inactive

[Soul Knight]

Hi all 

 

This topic has  been inactive for a further 2 days ,i will move this topic to Unsolved Topics

If you still need any help,create a new topic or contact us directly by submitting a support ticket here:https://www.truckersmp.com/support/tickets

 

 

//Moved to Unsolved