Why nobody answers to my reports, feedbacks, support ticket's?

[LogRol]

I've created a support ticket at: Jan. 24 (https://truckersmp.com/support/ticket/view/ac602bcc-9953-4c02-9f85-156cf3afc988)

I've created a feedback at: Mar. 3 (https://truckersmp.com/feedback/view/22574)

But nobody claim it. My support ticket is on "Critical'" status.

Can anybody help to me?

Thank you

Best Regards,

LogRol

[Ali.]

Hello @LogRol,

 

Firstly i’d like to apologise for your wait regarding this. I’d firstly like to discuss the feedback tickets, they hold a longer waiting time compared to reports, support tickets normally. There are a lot of feedback tickets and not as much of us as well as this we do this voluntarily. We all have real life commitments which can lead to longer waiting times however they’re all going to get seen to.

 

Moving onto your support ticket issues - that’s far from our average handling time in terms for tickets. Your ticket is marked as critical so this appears first and we can deal with that. However I will take a look at your ticket and try to get an answer for you and a resolution. I would like to apologise for any inconvenience but we will try our best for you.

 

I will leave this post open to any future questions however feel free to DM me any issues. 

[Leon Baker]

Hello there,

 

The best answer was marked, so I'm moving this topic to Solved.
Do not hesitate to contact us again by creating a topic or a support ticket.

Have a nice day

 

//Locked & Moved to Solved