Recording of routes

[lukasz69vader]

 

Hello, I have a problem with registering routes in trucksbook. does not record any route despite the program being installed several times, I have paths and patches, and I have no idea what to do. Can you help?

[RecterX]

Hello @lukasz69vader,

 

I have used this program for very little time, but maybe I can help you.

 

Verify that you have the latest version

start the program with administrator permissions

 

maybe the cause can be

overly active antivirus software, especially Windows Defender and Avast. The easiest solution is to add an exclusion in the antivirus for the Client.

 

Windows Defender:

> Open Windows Defender

> Go to settings

> In the "Exclusions" section, click on "Add or remove exclusions"

> The click on the "+" symbol and choose "Process"

> In the text field type "TB Client.exe" (without quotation marks)

> Confirm by clicking on "Add"

> How to solve the issue (Avast):

 

Avast:

Go to settings

> In the "General" section click on "Exclusions"

> Choose "File paths"

> Enter the path to the program either manually or using the "Browse" button

> Press Enter and confirm by clicking on "OK"

 

If this does not solve your problem try this:

> Go to "TrucksBook Client" folder

> Find the TBcleaner.exe

> Start with administrator permissions

> Make click on "START TrucksBook CLEANER"

> Let the process finish and reinstall latest version of TrucksBook Client

 

Regards

 

Edit:
If your problem is not resolved, try consulting the TrucksBook Forum

Edited March 9, 2019 by RecterX
Add TrucksBook Forum

[EULas]

Hello there, lukasz69vader

 

I am moving this topic to “Help” section because your topic is not suitable for the Tech Talk section and you are request for help.

 

If you need help in the future, you need to create your topic on help section:

https://forum.truckersmp.com/index.php?/forum/55-help/ 

 

Thanks for your understanding. If you have questions, please feel free to DM me  

 

Sincerely,

XFMaster9666

Community Moderator

 

//Moved to “Help”

[lukasz69vader]

 

did not work - application operation in the avast system - creating rules in the defender trucksbook and muliplayer launcher disabling the defender also does not work.

[Leon Baker]

Dear @lukasz69vader,

I think the best way to fix this issue is to contact TrucksBook support as they know better than us what could be the reason for your problem and they'll look for the right solution.
By following this link you can contact TrucksBook staff - https://trucksbook.eu/contact . Make sure to provide them with all the necessary information!

 

Kind Regards,
BL4CK$K1LL
Trial Support

[lukasz69vader]

thank you

[Dancool000]

Hello There,

 

We'd like to get information to see if your problem has been solved now!

 

Kind Regards

[WTLVTC] Dan

Support

[Leon Baker]

Hello There!

 

Your topic has been inactive for 3 days since the last reply.
Because of inactivity, I will have to move this topic to Inactive Topics.
If you still have any questions about this, feel free to DM me or our support team members, we will open this again.
Thanks to all for participation!

 

//Locked and Moved to Inactive

[Leon Baker]

Hello there,
 
I am going to move this topic to the Unsolved Section because it has been inactive again for another 2 days.
Do not hesitate to contact us again by creating another topic or a support ticket!

Have a wonderful day!

 

//Moved to Unsolved