Popular Post Aestrial Posted February 24, 2019 Popular Post Share Posted February 24, 2019 Dear players, After an internal review of our Game Management operations, we have decided to make a few changes to the way Game Moderation feedback is being dealt with. Henceforth, our Game Moderator Leaders and Trainers will assist us with the dealing of certain feedback within the Game Moderation category. We have decided to make this change due for a few reasons. We believe that our Leaders and Trainers are more than capable of providing accurate, professional and binding judgments on questions and inquires submitted to us via feedback. By allowing these groups to assist us in the dealing of tickets, we aim to have a much quicker response time to your tickets. In addition, the Game Management can spend additional time working on improving the service our team provides, both in-game and on the website, though player suggestions and internal work. Rest assured, the Game Management will still take a leading role in dealing with the majority of feedback tickets in which complaints, suggestions and serious inquiries are made. Though, with this change, we aim to be able to pick these tickets up much quicker with the help of our Leaders and Trainers. Please note, the decisional power of our Game Moderator Leaders and Trainers is the same as us as Game Managers, and their decision in feedback tickets will be final. Should you have any questions regarding this change, please feel free to let us know below. Happy trucking. TruckersMP Game Management Team 32 4 3 2 1 Aestrial | Former Game and Community Manager Are you banned? - Report a player - Help - Global rules - Staff recruitment - Complaints/feedback No existe gran talento sin gran voluntad. Link to comment Share on other sites More sharing options...
Leon Baker Posted February 24, 2019 Share Posted February 24, 2019 That's a definitely great change! Hope feedback tickets will be reviewed faster now ^-^ 1 Link to comment Share on other sites More sharing options...
[KızılTürk] YunusD Posted February 24, 2019 Share Posted February 24, 2019 Thanks for Thinking About Us 1 YunusD KızılTürk™ VTC Owner ~ YunusD Yotube ~ , ~ YunusD Steam ~ , ~ World Of Trucks ~ , ~ KızılTürk™ VTC ~ Link to comment Share on other sites More sharing options...
Kehox Posted February 24, 2019 Share Posted February 24, 2019 slowly but surely, these minor change can have good effect and helpout to get better result is alway the best.. Link to comment Share on other sites More sharing options...
ZombieZz Posted February 24, 2019 Share Posted February 24, 2019 Thank you! These should realistically decrease the average response time to tickets. Link to comment Share on other sites More sharing options...
[Интегра] ResTed Posted February 24, 2019 Share Posted February 24, 2019 Remember that this change will not create an immediate effect, since it does take time to deal with already existing appeals, but this will certainly be noticeable in the future. We will try it Thanks for your interest 1 1 Бронзовый призёр в номинации "Сотрудник поддержки 2016" Game Moderator Leader of the Year 2019 - #2 Link to comment Share on other sites More sharing options...
[MCG] Kien Giang Posted February 25, 2019 Share Posted February 25, 2019 Thank you for this change This is a good change. I hope the feedback tickets that players make will be received sooner Link to comment Share on other sites More sharing options...
Guest Posted February 25, 2019 Share Posted February 25, 2019 thank you for this change <3 this a good change Link to comment Share on other sites More sharing options...
Arradin Posted February 26, 2019 Share Posted February 26, 2019 I dont see anything but good coming from this good job Jimmy 'Arradin ' Stigsjöö TruckersMP - Facebook - Twitch - Youtube - Steam " One Minute in Heaven " Link to comment Share on other sites More sharing options...
~Ciprian-Ionut~ Posted February 26, 2019 Share Posted February 26, 2019 It's a very good idea. Congratulations on the development. Link to comment Share on other sites More sharing options...
Azusakawa* Posted February 26, 2019 Share Posted February 26, 2019 Thanks you for this change,is good news Link to comment Share on other sites More sharing options...
Hawkmusen Posted February 26, 2019 Share Posted February 26, 2019 Good job, I hope fast feedback be. Link to comment Share on other sites More sharing options...
FL Command Center Posted March 9, 2019 Share Posted March 9, 2019 This is definitely a big change! Hope the feedback tickets will be checked more quickly now^-^ Link to comment Share on other sites More sharing options...
[KızılTürk] C.Yüksel Posted March 9, 2019 Share Posted March 9, 2019 It's a very good idea. 1 Link to comment Share on other sites More sharing options...
legobrammetje Posted March 14, 2019 Share Posted March 14, 2019 Nice, but i have a problem, i filled in a feedback ticket for the ame Moderation Management at february the 27end and now after 2 weeks i haven't got a responce yet. Did you guys miss mine or was it that busy? Link to comment Share on other sites More sharing options...
Aestrial Posted March 14, 2019 Author Share Posted March 14, 2019 15 minutes ago, legobrammetje said: Nice, but i have a problem, i filled in a feedback ticket for the ame Moderation Management at february the 27end and now after 2 weeks i haven't got a responce yet. Did you guys miss mine or was it that busy? Sorry about the delay. It's been a busy month for us so far in regards to volume of feedback tickets. We're working through them and reducing the queue slowly; it shouldn't be too much longer until you receive a response on yours. 2 Aestrial | Former Game and Community Manager Are you banned? - Report a player - Help - Global rules - Staff recruitment - Complaints/feedback No existe gran talento sin gran voluntad. Link to comment Share on other sites More sharing options...
Guest Posted March 14, 2019 Share Posted March 14, 2019 Very great idea Link to comment Share on other sites More sharing options...
legobrammetje Posted March 14, 2019 Share Posted March 14, 2019 2 hours ago, Aestrial said: Sorry about the delay. It's been a busy month for us so far in regards to volume of feedback tickets. We're working through them and reducing the queue slowly; it shouldn't be too much longer until you receive a response on yours. Thanks, now i know why it took so long Link to comment Share on other sites More sharing options...
Prime Posted September 3, 2019 Share Posted September 3, 2019 Archived. Regards Prime Service & Data Analyst Link to comment Share on other sites More sharing options...
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