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siim1990

Log In Issue

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Hello, I have a little concern here. I can not log in to TrukersMP because it says that the password or email is incorrect. However, I wrote everything correctly, as I had no idea what to do next, maybe someone can give me advice.

 

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Hello @siim1990

 

  1. First of all make sure you`re logged in with the same Steam account which you were on when you registered at TruckersMP.
  2. Open notepad or a text editor.
  3. You need to write 2 rows, on 1st your email, on the 2nd your password.
  4. Now, copy the email from notepad and paste it in the ingame login screen using keyboard shortcut keys (CTRL+C for copy, CTRL+V for paste - ~ Please notice that these shortcuts may be different in your country. If they don`t work, please inform yourself how you can do it on google ~).
  5. Do the same for the password.
  6. Login.
  7. If the solution didn`t work, you must have a strange character in the password that can`t be recognized by the login system ingame.
  8. To bypass this problem, you should change your account password to only latin letters (a to z) and digits (0-9). Please notice that by doing this your password might lack in strength.
  9. In order to change your password, you must login at TruckersMP.com, press Edit Account, insert the new password twice, confirm the old password twice and then press save data.
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hello

A. You are using wrong email or password so try to reset your password from https://truckersmp.com/password/reset

B. Delete the \win_x64 folder from C:\Program Files (x86)\Steam\steamapps\common\Euro Truck Simulator 2\bin\, verify the integrity of game files from Steam and try again.

C. You using the correct email and password but it still doesn't let you to log in. Make sure you are using the correct Steam account. Family share is not working and each TruckersMP account is linked with a unique Steam account when you 

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Hello @siim1990,
 

This issue might be caused also by a corrupted steam_api.dll

In order to fix follow the instructions below:

 

  • Please head over to the installation folder of Euro Truck Simulator 2 on Steam ( for ex: X:\Steam\steamapps\common\Euro Truck Simulator 2\bin ) and delete the bin folder.
  • Verify integrity of game cache for Euro Truck Simulator 2 [ Go to Steam - Euro Truck Simulator 2 - Properties - Local Files - Verify integrity of game cache ]
  • Wait for the process to finish.

Start TruckersMP and try to login.
 

If the problem persists, please let us know any further solutions that you have already tried and we will try to find a solution as soon as possible.

For further problems please do not hesitate to contact us immediately.

Sincerely,

AdaBey
TruckersMP Support

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Dear @siim1990

 

Your topic has been inactive for 3 days since the last reply,due to this i will have to move your topic to Inactive Topics.

 

If you still need any help,feel free to DM me or other support team members,we will open this again.

 

Thanks for all participation!

Thank you for your understanding!

 

//Locked and Moved to Inactive

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