Problem with connection

[pacmanarea51]

Hello,

I've been playing on EU#2 and I noticed that my connection drops every 2-10 minutes. It istantly reconnects and everything's fine again for another 2-10 minutes, until the connection drops again. I have been looking at my ping from the players menu but I can't see any massive lag spikes before the connection drops. 

 

I have a very good internet connection and I very much doubt the problem is on my end.

 

This problem was occurring on 26/7/18 14:40-15:15UTC

 

Here's video footage of it happening: https://youtu.be/10y7C9mqwVA

[Guest]

Hi,

Check this out. You will find the solution to your problem.

 

Quote

 

 

[HelmeS]

Hello,

Your internet may have a period of "blackout" while on the servers, and to prevent other users issues, you get kicked off soon as that connection drops.

My advice is make sure you don't have any Network Heavy programs running in the background, and if all is well, Your ISP may be the problem.

Also you can check topics about your problem : 

 

Best Regards,

[AdaBey]

Hello,

 

Start by restarting your router. If this doesn't help make sure you have all other connected devices to your network disconnected and try to play with cable if you are over Wi-Fi. If you keep having connection problems try to open the specific ports: 42860, 49200, 42890. Also set Google DNS, 8.8.8.8 and 8.8.4.4 

 

Best regards.

[Guest]

Hello dear @pacmanarea51

It happening enought on Eu2 due to high player base on Eu2 its harder to connect . Like any other game , slots are refreshing constantly . Try few times or just leave it at auto connecting . This happens one in a while , when eu2 is really on the top in terms of players . Hope this solves your problem .

 

Also , the server can having some API problems which cause people to fail to connect, so devs are restarting it in order for the fixes to take effect

Only you restart it , and your problem will be solved  

Regards ! 

 

Mr.Wolf

[Guest]

@pacmanarea51 Hello!

 

Your Internet connection doesn't seem to be stable. That's why you're experiencing this problem. Did you reset the Modem interface and try to re-establish it?

 

Regards 

BombZ

[[MCG] Kien Giang]

Hello  

Follow these guides:

Solution 1:

1. Run the program as an administrator (right click the shortcut and select 'run as an administrator' and accept the UAC prompt.

2. Run TruckersMP in compatibility mode for Windows 7, please follow this guide http://pearsonsupport.helpserve.com/Knowledgebase/Article/View/210/21/how-to-install-or-run-a-program-in-compatibility-mode-in-windows-7

3. Install these two programs

• .NET Framework 4.6.2 https://www.microsoft.com/en-us/download/details.aspx?id=53344
• VisualC++ 2015 https://www.microsoft.com/en-us/download/details.aspx?id=48145

Solution 2:

1. Reset your network adapator

This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down. 

https://kb.wisc.edu/page.php?id=6653

You type 

 

·         netsh int ip reset reset.txt

·         netsh winsock reset

·         netsh advfirewall reset

In to a DOS window (Comand Prompt).

 

2. 

Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/

Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html

Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

 

You can also try resetting the Winsock Catalog

Click on windows search program and type "cmd" enter

Once you're in, type "netsh winsock reset catalog" enter

Type "netsh int ip reset.log hit" enter

Restart your computer

Additionally, 

https://kb.wisc.edu/page.php?id=6653

 

Solution 3:

Try to run a sfc /scannow command in DOS then restart your computer and try again. https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-262616

Do a dns flush: https://www.wikihow.com/Flush-DNS

Clear your PC's temp files with Clean Master for PC: https://www.cleanmasterofficial.com/en-us/?f=cmold

Open up your Task Manager by pressing Ctrl+Alt+Del on keyboard and see if there are some updating services running in the background processes , Example: Adobe IPC Broker service,or any form of updater service which updates softwares you use in the background. 

Do a Disk Cleanup of C: drive - https://support.microsoft.com/de-de/help/17421/windows-free-up-drive-space#delete-files-using-disk-cleanup=windows-8 , P.S The top right corner where it says Windows 8.1/Windows RT 8.1 , Click drop down arrow and select your version of windows 7/8/10)

Disable any unwanted programs you dont want running and hogging internet: https://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

[Gainer]

Hello, follow the solutions:

• Right click ETS 2 in steam

• Select 'Launch with OpenGL'

• Let the game run and try going into game.

• Exit the game and go back to steam, right click ETS 2 again but this time select 'Launch with DirectX (64-Bit)

• Again go into game and then exit.

• Start TruckersMP up and see if your FPS has increased back to normal levels.

Solution 2:

• Press the Windows Key + R (Win+R) on your keyboard

• Enter "%programdata%" and press Enter (without the quotes)

• Find the folder "TruckersMP" and delete that folder.

• Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"

• Go to our website and re-download and install the Launcher with admin privileges 

• Also you can get support here by creating a ticket

 

Good luck!

With all respect

[-Tomukas-]

Hello Mate

 

If your Internet connection and your computer are good, this problem may be because you are not updating some of your drivers. I would recommend to you downloading the program called "Driver Booster", this program will show you all the details of what you need for the game drivers, this program is free to download, I found a site for you and you can download this program very comfortably through this site.

 

Download Link: Click Here

 

[User_9806]

Hello there Buddy, @pacmanarea51;

 

We'd like to know if your problem has been solved now  

[MrCipr]

Dear @pacmanarea51,

 

this topic has been inactive for over 3 days and because of that, the topic will be moved to Inactive topics.

If you still need help, you should create a support ticket: https://support.truckersmp.com.

 

Best regards.

 

MrCipr

TruckersMP Support

 

//Locked & moved to Inactive due to inactivity

[MrCipr]

this topic has been inactive for next 2 days and because of that, the topic will be moved to Unsolved topics.
If you still need help, you should create a support ticket: https://support.truckersmp.com.

 

Best regards.

 

MrCipr

TruckersMP Support

 

//Moved to Unsolved due to inactivity