Internet Connection Issue with the server

[Euqesni]

it tells me its an internet connection problem but i have good internet idk what to do any suggestions 

[AshlynsGaming]

Hello,

 

Have you tried restarting your PC or router?

 

Kind regards,

-Acrtic wolf l Viva Trucking 

[Guest]

Can you give us a little bit information about your problem? Like add some picture.

Also you can try to reset your internet connection.

[Guest]

Hello there @gametrex,

 

As said above, we cannot yet help you with your problem because it is currently unknown; you have not provided a screenshot or given us detailed information about your problem.

So please, give us some more information, and if you can, please provide a screenshot, so we can see what your actual problem is, this way you will get people's attention faster, and thus your problem will be solved much faster!

 

Cheers

[Gainer]

Firstly hello, follow the steps:

• Reset the your modem
• Try using a VPN
• Make sure that you are not downloading during the connection (Such as: Torrent)
• If you are using DNS, cancel DNS
• If you are using an antivirus program, please check that it affects your internet connection.
• Check that your Windows Firewall has blocked your internet connection from being revoked.

 

Good luck with,

Best regards.

[[MCG] Kien Giang]

Hello

Follow these guides:

Verify the router or modem if the "UPNP" option is active, you usually find this option in the configures of your modem / router entering through the IP, for example: "192.168.1.1".

 

If it still doesn't work, try these:

Solution 1:

1. Try turning your router off for 1 minute and then turning it back on and see if you still have connection problems

2. Try clearing your DNS cache, follow this link for the guide https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

3. Try changing your DNS to Google's one and see if that has any effect https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

4. Try re-setting your win-sock cache 

• Click on windows search program and type "cmd" enter (run cmd as an admin, right click run as admin)
• Once you're in, type "netsh winsock reset catalog" enter
• Type "netsh int ip reset.log hit" enter
• Restart your computer

Reset your network adapter, firewall and DHCP.

 

This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down. 

https://kb.wisc.edu/page.php?id=6653

You type 

·         netsh int ip reset reset.txt

·         netsh winsock reset

·         netsh advfirewall reset

into a command prompt window

 

Solution 2:

• Clear your PC's temp files with CCleaner, https://www.ccleaner.com/ccleaner/download
• Do a dns flush, https://www.wikihow.com/Flush-DNS
• Press CTRL+ALT+DEL keys and open the Task Manager see if there are some updating services running in the background processes (Example: Adobe IPC Broker service,or any form of updater service),
• Disable any unwanted programs you dont want running and hogging internet, https://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/
• If using wireless making sure that the router is not placed so that it is next to anything electrical such as a television
• Purchasing a Cat6 Ethernet Cable and so connecting through cable instead of wirelessly
• Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/
• Resetting your network adapter https://www.home-network-help.com/netsh-winsock.html
• Using a VPN service to allow for a possibly stabler connection to the game servers via better routing

[AdaBey]

Hello,

 

"Restart your router and stop any other updates that may use all your bandwidth. Also make sure your Firewall/Antivirus is not blocking the launcher."

 

 

 

Best regards.

[Armonk]

Hello @gametrex,

 

There are multiple answers here to your problem. Just wanting to know if your issue has been resolved!

 

Kind Regards,

 

Armonk

[DeniizD]

you can learn from here

[Ionia]

Locked and moved to unsolved due to inactivity.