Mahdioqaili Posted March 27, 2018 Share Posted March 27, 2018 hello I have problem when I try to login in the game but the website and forum is ok I've been change the password but still not works https://imgur.com/a/HHQ2q Link to comment Share on other sites More sharing options...
0 Mahdioqaili Posted March 27, 2018 Author Share Posted March 27, 2018 2 hours ago, Mahdioqaili said: yes i did reset my password but still same problem I'll try reinstalling the game maybe works finally it's work after I reinstall the game thanks for helping Link to comment Share on other sites More sharing options...
3 User_9806 Posted March 27, 2018 Share Posted March 27, 2018 Hey there Please try the following: - Enter to the site with E-Mail, which you register on the site, not your game nickname, or Steam nickname; - Write your E-Mail and password in Notepad, and then copy them one by one paste in the login window, if you not sure that your login and password is correct writing by yourself; - If none of the above advice does not help the situation, try to reset your password and log in again; - Do not use a password or E-Mail any symbols, password must being only characters and numbers; - Do not use Steam-account, if the game is not bought on it, and on the other account. With the «Steam Family Sharing»to play in multiplayer you can't to connect also; - Your e-mail address from a Steam account must match the email address used when you registered on ETS2MP site. This is a very important point! - Run Steam, then press Profile > Edit Profile > My private setting and set a to all point is "Public"; If none of the above works, then try these:1-) Go on Documents-ETS2MP and delete client.edc2-) Write your password and mail into a text file3-) Open ETS2MP and copy the mail and the password from the text file created before on the ETS2MP login page with CTRL+V 1 Link to comment Share on other sites More sharing options...
1 T.Rucker Posted March 27, 2018 Share Posted March 27, 2018 @Mahdioqaili If it doesn't work after reinstalling i would actually recommend you to directly submit a support ticket at https://support.truckersmp.com/, as it would require further investigation which can't be done properly in here. 1 Visit us on stvtc.co.uk or join our Discord-channel Link to comment Share on other sites More sharing options...
0 Mahdioqaili Posted March 27, 2018 Author Share Posted March 27, 2018 doesn't work I tired every thing but still not work Link to comment Share on other sites More sharing options...
0 T.Rucker Posted March 27, 2018 Share Posted March 27, 2018 Dear @Mahdioqaili , do you have more than one Steam-account? If so, make sure that you start TMP from the Steam-account that your TMP-account is linked with, otherwise you won't be able to login ingame (even if the login credentials are correct). Also, please try to reset your password by inserting your email here: https://truckersmp.com/password/reset . If you don't receive the email with the new password, you have used a wrong email address. In this case please directly open a support ticket here: https://support.truckersmp.com/. Visit us on stvtc.co.uk or join our Discord-channel Link to comment Share on other sites More sharing options...
0 Guest Posted March 27, 2018 Share Posted March 27, 2018 Hello @Mahdioqaili if the above answer did not work,you can contact the support team. https://truckersmp.com/support please take a look at this 'Solved Topics': Link to comment Share on other sites More sharing options...
0 Mahdioqaili Posted March 27, 2018 Author Share Posted March 27, 2018 (edited) 2 minutes ago, [ST-E] T.Rucker said: Dear @Mahdioqaili , do you have more than one Steam-account? If so, make sure that you start TMP from the Steam-account that your TMP-account is linked with, otherwise you won't be able to login ingame (even if the login credentials are correct). Also, please try to reset your password by inserting your email here: https://truckersmp.com/password/reset . If you don't receive the email with the new password, you have used a wrong email address. In this case please directly open a support ticket here: https://support.truckersmp.com/. no I've only one account Edited March 27, 2018 by Mahdioqaili Link to comment Share on other sites More sharing options...
0 T.Rucker Posted March 27, 2018 Share Posted March 27, 2018 @Mahdioqaili Have you tried the second part of my post as well? Resetting your password via requesting an email with a new password? Visit us on stvtc.co.uk or join our Discord-channel Link to comment Share on other sites More sharing options...
0 Mahdioqaili Posted March 27, 2018 Author Share Posted March 27, 2018 (edited) i 3 minutes ago, [ST-E] T.Rucker said: @Mahdioqaili Have you tried the second part of my post as well? Resetting your password via requesting an email with a new password? yes but still not work either Edited March 27, 2018 by Mahdioqaili Link to comment Share on other sites More sharing options...
0 T.Rucker Posted March 27, 2018 Share Posted March 27, 2018 Did you receive the email with the new password? Visit us on stvtc.co.uk or join our Discord-channel Link to comment Share on other sites More sharing options...
0 Mahdioqaili Posted March 27, 2018 Author Share Posted March 27, 2018 (edited) yes i did reset my password but still same problem I'll try reinstalling the game maybe works Edited March 27, 2018 by Mahdioqaili Link to comment Share on other sites More sharing options...
0 Meitt Posted March 27, 2018 Share Posted March 27, 2018 // Locked and moved to solved Link to comment Share on other sites More sharing options...
Question
Mahdioqaili
hello
I have problem when I try to login in the game but the website and forum is ok
I've been change the password but still not works
https://imgur.com/a/HHQ2q
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