"INVALID EMAIL OR PASSAWORK"

[MarcolaDuDoli]

Olá, queria uma ajuda pra conseguir logar na minha conta no TruckersMP, pois quando clico para logar diz que meu e-mail ou minha senha esta incorreto, mas já verifiquei várias vezes e não entra de jeito nenhum, se someone puder me ajudar! desde já, agradeço! 

 

 

 

Hello, I wanted help to log into my account in TruckersMP, because when I click to login says my email or password is incorrect, but I have checked several times and it does not come at all, if someone can help me! Thank you very much in advance!

[T.Rucker]

Dear @MarcolaDuDoli, please try to reset your password by simply inserting your email address here: https://truckersmp.com/password/reset. If you don't receive the email containing a new password (please check your Spam-folder too), you have most likely entered a wrong email address either when attempting to login or when creating your account. In this case i highly recommend that you create a support-ticket here: https://support.truckersmp.com/.

 

Please let us know if the replies in this thread helped you or if you need any further help.

[[MCG] Kien Giang]

Hello. Welcome to TMP forum

Follow these guides:

1) Enter to the site with E-Mail, which you register on the site, not your game nickname, or Steam nickname; 
2) Write your E-Mail and password in Notepad, and then copy them one by one paste in the login window, if you not sure that your login and password is correct writing by your self; 
3) If none of the above advice does not help the situation, try to reset your password and log in again; 
4) Do not use a password or E-Mail any symbols, password must being only characters and numbers; 
5) Do not use Steam-account, if the game is not bought on it, and on the other account. With the «Steam Family Sharing»to play in multiplayer you cant to connect also ; 
6) Your e-mail address from a Steam account must match the email address used when you registered on TruckersMP site. This is a very important point! 
7) Run Steam, then press Profile> Edit Profile> My private setting and set a to all point is "Public"; 
8) And if you do not help any one piece of advice, ask for help to the support team with a detailed description of the problem with support ticket https://support.truckersmp.com/

[Guest]

Dear @MarcolaDuDoli WELCOME TO FORUM 
Please Apply the Steps I Write;
1-)If your login information work for https://truckersmp.com/ but you can't login ingame you should try one of these fixes. 
2-)First of all make sure you're logged in with the same Steam account which you were on when you registered at TruckersMP.
3-)Open notepad or a text editor.
4-)You need to write 2 rows, on 1st your email, on the 2nd your password.
5-)Now, copy the email from notepad and paste it in the ingame login screen using keyboard shortcut keys (CTRL+C for copy, CTRL+V for paste)
6-)Do the same for the password.
7-)Login.
8-)If the solution didn't work, you must have a strange character in the password that can't be recognized by the login system ingame.
9-)To bypass this problem, you should change your account password to only latin letters (a to z) and digits (0-9). Please notice that by doing this your password might lack in strength.
10-)In order to change your password, you must login at https://truckersmp.com/ press Edit Account, insert the new password twice confirm the old password twice and then press save data.
11-)I hope that one of these fixes worked and you`re now able to login ingame.
If the problem is not solved;
The End -)You can create a ticket. https://support.truckersmp.com/

[[C-S] Adrian22-PL]

Problem solved because the player wrote the ticket and obtained the help he needed.

 

// Locked and moved to solved.