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How to Find and Submit Game.Crash Logs


M.J.

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How to Find and Submit Game.Crash Log

 

Introduction

If you are having trouble with your game then it might be useful to send us a crash log. In this quick guide I will show you how to do this with simple instructions and images. 
You might use this to send us a bug report or to send to the help section if you are having problems with your game. Whatever you want to use it for, you have come to the right place! 

The below steps will show you how to do this:

 

 

1.          Open your file explorer and go to "My Documents"

2.          Locate and open either Euro Truck Simulator 2 or American Truck Simulator Folder (Depends what you are having issues with):

oIyj93L.png

 

 

 

 

3.           Locate and open Game.crash

ihngbgs.png

 

(If your computer does not recognize the file then right click on the file and select open with. Then select Notepad. http://prntscr.com/hrd6zq)

 

 

 

 

5.          There will be a lot of text in this document. Select it all by pressing "CTRL+A" on the keyboard then copy it by either right clicking and selecting copy or by using the keyboard shortcut "CTRL+C"

oVajNwT.png

 

 

 

 

6.           Paste all this text into a website such as https://pastebin.com by using the shortcut "CTRL+V" OR right click and click paste.

8fjvIua.png

 

 

 

 

7.           Scroll to the bottom and select "Create new paste" 

 

8.           The URL at the top of the page will change. Copy this URL  and use it to send the log to the required destination

41b97dea39db399d0b7a15ed88e926ee.png

 

 

 

 

 

Well Done! If you managed to the above steps, you have successfully managed to obtain your crash log.     

 

Thank you for reading! 

 

Drive on,

-MJ

 

 

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  • 1 month later...

Hello, good night, I am with a problem for 1 week that I can not play the euro truck simulator 2 in the multiplayer crash.log error, I can not find the solution to play, I also have low peak of fps! ! , I need help, since I have good pc!

 

this error is giving to 6 people of a company POSDATA!

 

here I leave the crash.log

game.crash.txt

 

Name ROLO No me deja cambiar el nombre todavía!

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Hi @? ? ? ? & @[Tp~Otto] ?y Mauro GTX

  • Update your graphic card driver.
  • Take care not to play in busy areas.
  • Pull down your graphics settings.
  • You maybe need a new profile,delete old and get a new one.
  • Reinstall the mod and make sure that you put correct in directory. (\Steam\SteamApps\common\Euro Truck Simulator 2)
  • Don't use unsupported mods.Also too many mods can cause your game to crash.You can find supported and allowed mod from here.
  • Delete file Documents/ETSMP (Please before deleting,backup this file)
  • That's may be caused by missing game file.Go to Steam Library / Right click Euro Truck Simulator 2 / Properties / Local Files / Verify Integrity of Game Files.
  • Make sure you have the latest .Net Framework (4.7) & DirectX & Microsoft Visual C++ 2015 and use CCleaner to remove temporary files and obsolete registry paths.

  • If it didn't work,don't hesitate send support ticket. https://support.truckersmp.com/ 

 

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  • 1 month later...

Hello good afternoon from Buenos Aires, Argentina, I tell you again, I crashed with just changing the color on the tab the first time it happens to me? what else to play is very good and not crashea, How to buy new pc gamer, install everything from 0 without mod and nothing rare things all default that can be? thank you very much

It crashed me just changing the color in the configuration game's tabourer and taking me out of the game is weird

Edited by I am RO ~
error
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  • 5 months later...
  • 1 month later...

Hello, thank you for your information. I was getting errors in the game entry screen. Thanks to the update, the error is solved. I am so happy now.:)

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  • 1 month later...
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  • 10 months later...

Hello, help me please. Here is my game.crash ( https://pastebin.com/EmHLMXBu ). When you press the Launch ETS2 button, the game starts and freezes, and if you minimize it, you can see this ( https://imgur.com/a/sPEXdsk ) error. I will be very grateful if you help me.

 

 

 

p.s.: I speak English very poorly so I apologize if I wrote something wrong. ?

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  • 2 weeks later...
  • 1 month later...

https://docs.google.com/document/d/19pIfy7s3yiBps23AYxGHGsQIP_nE9v3I5TApuLzPOM4/edit?usp=sharing

Bu benim hatam, oyuna kamyonculardan başlayacağım, oyun hemen çöküyor, her şeyi denedim ama hiçbir şey bana yardımcı olmuyor

Just now, ENES55TR said:

https://docs.google.com/document/d/19pIfy7s3yiBps23AYxGHGsQIP_nE9v3I5TApuLzPOM4/edit?usp=sharing

Bu benim hatam, oyuna kamyonculardan başlayacağım, oyun hemen çöküyor, her şeyi denedim ama hiçbir şey bana yardımcı olmuyor

https://docs.google.com/document/d/19pIfy7s3yiBps23AYxGHGsQIP_nE9v3I5TApuLzPOM4/edit

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  • 1 month later...

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