Invalid email or password

[JoshuaVH]

Hello,

 

I have been playing TruckersMP for a while and today when I wanted to log in I got the "Invalid email or password." notification. What do I have to do to fix this?
Things I have tried:
Changing email : Did not work

Changing password: Did not work

[tfmpillow]

Hello there,

 

The best solution is to contact Support via a Support Ticket, because this is private and only Support staff would get to know you.

Also there indeed are other solutions to this, but they get told in a Support Ticket instead of the public for privacy reasons.

 

Find Support here: https://support.truckersmp.com/

[Syntackz]

Hello @JoshuaVH, Welcome to forums,try to login in browser using your details.If you get incorrect email or password then try the below solutions

Solution 1) Delete browser cookies and internet cache.
 
Solution 2) Try going directly to Steam community website (http://steamcommunity.com/), logging in and then trying to log in via TruckersMP website(https://truckersmp.com/).
 
Solution 3) Check that you have correct language selected in the language bar and are typing the characters that you intended to type.
 
Solution 4) Disable any extensions or add-ons that might interfere with Steam login or Steam guard (such as ScriptBlocker).
 
Solution 5) Try logging in with a different, unmodified browser. For example, if you are using Google Chrome, try using Internet Explorer (without add-ons), or Mozilla Firefox.
 
Solution 6) Try logging in via Incognito Mode. 
 
Solution 7) Incorrectly enter your details until captcha appears, refresh the page and try logging in.

 have you typed same email and password which you have typed in browser. once check caps lock and number lock keys.

Make sure that the @ symbol is being entered correctly. You can copy(Ctrl+C) the symbol in Notepad and then paste(Ctrl+V) it when you are typing your e-mail address. 
If your are still having the same problem then create a ticket for support team at https://support.truckersmp.com/

[Guest]

@JoshuaVH

 

Let's see if we can help you get back trucking ASAP.

 

I don't know the reason behind it, however sometimes the login screen bugs out and doesn't respond correctly. To fix this try entering the account email and password in Notepad or Notepad ++ then copy and paste the email/password into TMP launcher login screen. 

 

Best of luck and drive safe.

K0rnholio

[Akoa]

Hello @JoshuaVH

To solve your problem you only need to right your email and your password in a notepad and then copy it to the TruckersMP login.

Bye

Happy trucking!

[Mirko9]

Topic is inactive.

 

Moved to inactive topics.

[Akoa]

Due to inactivity of +5 days I will move this to unsolved

If you have any problem in the future, create a new topic or make a support ticket

/// Moved to unsolved topics