cant log in

[thrashin]

i cant log in on the game? it says its the wrong email or password, and its not the wrong

 

Edited June 2, 2017 by DerAmpelmann
Moved to help section.

[BlocKing]

Solution 1)

Change your e-mail address. There is a known issue that some of the e-mail addresses do not work when logging into the MP client. Change your e-mail address of the account to one that will work with the MP client. An example would be Yahoo!, Gmail, Hotmail account.

 

In order to change your e-mail address, you need to contact Support team and have them change your e-mail address. Simply create a new ticket and ask them to change your e-mail address for your account.

 

Support can be accessed here:

https://support.truckersmp.com/

 

Solution 2)

Make sure that @ symbol is working when you're logging into MP. Sometimes it's easy to miss that you have not entered the @ symbol for your e-mail address when logging in. If that's the case, you need to either hold down ALT and type 64 (using numpad) to create the @ symbol, or copy and paste one into the login screen.

 

Solution 3)

Don't use special characters for your password. Try to change your password to use normal letters (A-Z) and numbers (1-9) and try to log in again.

 

Solution 4)

Make sure you're logging in with the correct Steam account (the one that is linked with your ETS2MP profile).

[Fading]

Hey Adrian, 

 

Even though you might have already tried it I will still suggest it, if you click Forget Password you can reset it and try again. Otherwise one of the other reasons causing this would be that you are logged into the wrong steam account that your TMP account is linked to.

 

Fading.

[sko0923]

Check out this thread:

 

 

[Baldemar TR]

Hi Dear Member 

 

Please fallow these methods 

 

1. First of all make sure you`re logged in with the same Steam account which you were on when you registered at TruckersMP.
2. Open notepad or a text editor.
3. You need to write 2 rows, on 1st your email, on the 2nd your password.
4. Now, copy the email from notepad and paste it in the ingame login screen using keyboard shortcut keys (CTRL+C for copy, CTRL+V for paste - ~ Please notice that these shortcuts may be different in your country. If they don`t work, please inform yourself how you can do it on google ~).
5. Do the same for the password.
6. Login.
7. If the solution didn`t work, you must have a strange character in the password that can`t be recognized by the login system ingame.
8. In order to change your password, you must login at TruckersMP.com, press Edit Account, insert the new password twice, confirm the old password twice and then press save data.

 

you can make a support ticket here: https://support.truckersmp.com

 

King Regards 

BaldemarDeutsch...

[Claros]

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