Connection Error

[kemal4076]

i have this problem.

 

'an error occurred while contacting our update servers' ...

 

how fix this ?

[EnLight]

Hello,

 

A guide was created regarding how to solve this issue. Step 4 is what you should look at on the thread linked below or alternatively look at the same instructions from the thread posted further below.

 

> Press the Windows Key + R (Win+R) on your keyboard

> Enter "%programdata%" and press Enter (without the quotes)

> Find the folder "TruckersMP" and delete that folder.

> Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"

> Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/

> Open The Launcher with admin privileges and click "Install Available Updates" 

^ All credits go to the forum thread linked above ^ 


+ Check you do not have ets2.exe already running in the Windows Task Manager. If you do; then end the process and re-launch MP. 

[Baldemar TR]

Hi Dear member 

 

Please try these methods:

 

1. Reset your network adapator

 

This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down.

 

https://kb.wisc.edu/page.php?id=6653

 

You type 

 

·         netsh int ip reset reset.txt

·         netsh winsock reset

·         netsh advfirewall reset

In to a DOS window (Comand Prompt).

2. 

Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/

Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html

Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

 

You can also try resetting the Winsock Catalog

 

step 1: click on windows search program and type "cmd" enter

step 2: once you're in, type "netsh winsock reset catalog" enter

step 3: type "netsh int ip reset.log hit" enter

step 4: restart your computer

 

Additionally, 

https://kb.wisc.edu/page.php?id=6653

 

Then if you have still problem please look at this topic 

 

Thanks 

BaldemarDeutsch...

[Mirrland]

Hello.

 

Try running TruckersMP as an administrator.

 

Kind regards,

[StarLineGaming]

Hey,

As a more far fetched idea this could be an issue with your firewall, I could suggest making sure that the application is allowed to make connections, you can do this by

 

• Searching firewall in your search bar
• Click "Firewall with advanced security"
• Look for the game in the inbound and outbound menus
• Make sure that connection is enabled

[Claros]

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