Conection Problem, Freeze Players

[ΛRIΞL]

Recently I'm having this problem, this happens frequently, some friends reported this problem too.

 

I'm afraid of being banned, can anyone help me?

 

Video on Youtube.

[Guest]

Hi, You can solve your problem here

 

[EnLight]

Hello,

Having seen your video I am guessing this is down to your internet connection.

 

You can get an idea of your internet speeds via this website here: http://www.speedtest.net/

 

Screenshot and report back your connection speeds and then we can see if this may be a causal factor towards your issue.

 

Regarding your worry about "being banned", I don't speak for every admin out there but normally if they see you are frozen / lagging they have a certain tolerance for it and understand. At most you will get a kick but as I said before I am not an admin and ultimately it is down to their decision. But what is good is that it seems to be you are recording / are able to record. If for whatever reason you got banned, you can have some sort of video proof showing you were lagging and therefore hopefully your appeal will be accepted.

 

Anyway, let us know your connection info and hopefully we can go from there to try help you reduce these issues you are having.  

[Guest]

the server was down at the moment if this happens  again restart your game

[Guest]

Hi,

 

Sorry about this connection issue you are having,

 

You can try, 

 

 

• Turn router off for 1 minute and restart it
• If using wireless making sure that the router is not placed so that it is next to anything electrical such as a television
• Purchasing a Cat6 Ethernet Cable and so connecting through cable instead of wirelessly
• Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/
• Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html
• Using a VPN service to allow for a possibly stabler connection to the game servers via better routing
• Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache
• Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

 

It may have been that there was a temporary issue with the server, is it working now?

 

 

 

[Prototype]

17 hours ago, Alexx93 said:

Hi, You can solve your problem here

 

 

After you followed my guide also give a try into US server and see if this happens because 200+ms is quite high to play and it can also cause rubberbanding to other players.

Edited March 9, 2017 by PrototypeGR

[ΛRIΞL]

2 hours ago, Sentinel_ said:

You can try, 

 

 

 

• Turn router off for 1 minute and restart it
• If using wireless making sure that the router is not placed so that it is next to anything electrical such as a television
• Purchasing a Cat6 Ethernet Cable and so connecting through cable instead of wirelessly
• Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/
• Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html
• Using a VPN service to allow for a possibly stabler connection to the game servers via better routing
• Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache
• Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

 

It may have been that there was a temporary issue with the server, is it working now?

 

 

 

 

I'm tryed this, for a while the problems didn't come back.

Thanks.

 

4 hours ago, EnLight said:

You can get an idea of your internet speeds via this website here: http://www.speedtest.net/

 

 

 

It's not a good internet for play but is the best in region where i live.

I tryed config my router for a while the problems didn't come back since yesterday.

Thanks for the reply to the topic.

Edited March 9, 2017 by CaptainKostaZ
Merged into one post.

[Penguin]

Topic inactive.

 

Locked and Moved to Unsolved.