AbbieGator Posted May 10, 2016 Share Posted May 10, 2016 Hello! Over the last few weeks, we have had an been flooded with user feedback and it has started to take longer to properly review each message therefore we have decided to change how we deal with user feedback. To accomplish this goal, we have created a system that users can use to send feedback to our Community and Project Managers. So instead of being largely myself dealing with each piece of feedback, we have increased the team to ensure a quicker response. We will be dealing with admin complaints and any other feedback that you have for us. More information can be found here: Please note that any ban appeal emails need to include a link to your ban appeal that can be created at http://truckersmp.com/appeals 13 Link to comment Share on other sites More sharing options...
¦EUROTRANS¦ Nasteb [FR] Posted May 10, 2016 Share Posted May 10, 2016 Ok ! Link to comment Share on other sites More sharing options...
Canucks Posted May 10, 2016 Share Posted May 10, 2016 Great! UP VOTE PLEASE Link to comment Share on other sites More sharing options...
Simulator Experiencer Posted May 10, 2016 Share Posted May 10, 2016 yes this is a good idea helps alot thanks @clarkinator Link to comment Share on other sites More sharing options...
Caernage Posted May 10, 2016 Share Posted May 10, 2016 Ok, nice Link to comment Share on other sites More sharing options...
jukeboxknox Posted May 10, 2016 Share Posted May 10, 2016 Very good idea, I imagine the few guys who took care of it all are swamped, opening it up to more people will make things go smoother and some not have to wait so long for an answer. Still dont flood the email, if you have a problem send it and be patient. Thanks guys. I am here to help, I hope I helped in some sort of way. Come check out my Youtube channel, post videos every 2 days https://www.youtube.com/channel/UCcwBdDxIYboOD73dPPZ8SAQ Link to comment Share on other sites More sharing options...
John_24 Posted May 10, 2016 Share Posted May 10, 2016 Thanks for the doing this @Clarkinator. I believe this method will help you and the team sort of this type of thing much more efficiently. Please note guys to be patient when sending in your feedback and although you may be frustrated with something, please try to keep it civil. Trucking in multiplayer and helping others where I can. In game rules. Link to comment Share on other sites More sharing options...
SlavaH Posted May 10, 2016 Share Posted May 10, 2016 Spam Protection? Link to comment Share on other sites More sharing options...
Digital Posted May 10, 2016 Share Posted May 10, 2016 A great idea, this will help to solve problems more professionally and effectively with more management involved. Link to comment Share on other sites More sharing options...
Guest Posted May 10, 2016 Share Posted May 10, 2016 1 hour ago, RhysH said: Spam Protection? I don't know why you're worried about that, that's the business of us to handle Link to comment Share on other sites More sharing options...
golddigger721 Posted May 10, 2016 Share Posted May 10, 2016 Thanks for letting us know. Should make things easier for those swamped & get replies out faster. Link to comment Share on other sites More sharing options...
Guest Posted May 10, 2016 Share Posted May 10, 2016 Great Idea Link to comment Share on other sites More sharing options...
The Imaginative Lad Posted May 10, 2016 Share Posted May 10, 2016 Sounds Great Have a problem with your ban? Make an appeal Link to comment Share on other sites More sharing options...
OriginalDoubleO Posted May 10, 2016 Share Posted May 10, 2016 Will definitely improve the flow of it, thanks! Soarfly Haulage - Memberships Officer Link to comment Share on other sites More sharing options...
heyhococo Posted May 11, 2016 Share Posted May 11, 2016 Good idea! Would this include reports (Ie. Wrongly declined reports)? Link to comment Share on other sites More sharing options...
counterpxl Posted May 11, 2016 Share Posted May 11, 2016 I guess it means staff can scan through more reports, and it's on one email so it's organised and time stamped etc, niceee. Link to comment Share on other sites More sharing options...
AusomeOllie10 Posted May 21, 2016 Share Posted May 21, 2016 Seems better Support takes sometime 3 days at most for me Link to comment Share on other sites More sharing options...
[S.PLH]Warrior Posted May 22, 2016 Share Posted May 22, 2016 @AusomeOllie10 sometimes we need to ask other team members for assistance, and It's very possible that the member won't react direct on the question, so therefore it can happen that some users must wait until the reply is given. On the other hand we receive a lot of tickets, so it takes time too answer and wait for reply each ticket. Link to comment Share on other sites More sharing options...
Guest Posted May 29, 2016 Share Posted May 29, 2016 I Emailed someone about a day ago, Still waiting for a response... With a PM, it would have been quicker. :/ You must have a LOT of feedback. Link to comment Share on other sites More sharing options...
konfig0 Posted May 29, 2016 Share Posted May 29, 2016 ^ 500 current open e-mails. 1 I wonder if you look both ways when you cross my mind.. Be slow to critize, be fast to appreciate. Link to comment Share on other sites More sharing options...
Guest Posted May 29, 2016 Share Posted May 29, 2016 (edited) ^ Holy Truckeroni. Good luck, and may God help you xD Edited May 29, 2016 by Spongebloke Removed quote from the post above. Use ^ when replying to posts directly above you. Link to comment Share on other sites More sharing options...
Darkstar. Posted June 6, 2016 Share Posted June 6, 2016 I hope you find the new website useful any problem at all please don't be afraid to contact the Multiplayer team Kind Regards DarkStar. TruckersMP Game Moderator (Welsh • English • German) www.TruckersMP.com Link to comment Share on other sites More sharing options...
Vidoc811[GER] Posted June 28, 2016 Share Posted June 28, 2016 I would have there sometimes a suggestion. there are now times in any game any idiots who always other people have to make the game bad.what is noticed because although always play admis there but you never know how many because there is no list where you can see who is just asmy suggestion:if have player problems and multiple reports on the street and no more.can they see from an admin list because the is and can I can ask for help to solve the situation quickly.should not be a criticism you do a good job but there would be something which could some up many gamblers help meaningful.I see something like that every day, but also can not make much except write that they should stop and aud regulate notes times does not go timesMFG PS: very often watch on country roads near Rotterdam; mannheim, Paris and a lot to the city of Vienna Link to comment Share on other sites More sharing options...
konfig0 Posted June 28, 2016 Share Posted June 28, 2016 @Vidoc811 Hi there, We don't want players unecessary contacting administrators, that is one of the reasons we don't have a system like that implemented, you can report perpetrators via web reports or in-game. Please note that admins can only act on what they see. I wonder if you look both ways when you cross my mind.. Be slow to critize, be fast to appreciate. Link to comment Share on other sites More sharing options...
Vidoc811[GER] Posted June 28, 2016 Share Posted June 28, 2016 ok understand a lit was just a thought because I see it too often and would counteract but many possibilities, the player does not have today already again written at aberdeen 2 players because they block and screw up just stupid .... MFG Link to comment Share on other sites More sharing options...
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