Review the recruitment system

[TTV TMP_Malinois]

 

Hello,

I am submitting this suggestion to you knowing that it may be rejected, because the current system has been working this way for years. However, it has never really evolved, and this penalizes players who do not necessarily speak English, but who could nevertheless be very present and bring real added value to TMP.

For example, some people who do not speak English could still make themselves available almost permanently (24/7), especially if they do not work in daily life. These players could thus concentrate on the game and strengthen the active presence of the staff, which would be beneficial for the entire community.

I understand that the current staff may not agree, but I am convinced that this idea would please many players. Many would like to join the staff, but are held back by the language barrier. By opening this possibility, we could perhaps make things evolve in the right direction.

Thank you for considering this suggestion.

Sincerely.

 

Suggestion Name: Review the recruitment system

 

Description of the suggestion: Currently, TMP staff recruitment is limited to people who have a sufficient level of English. This requirement excludes many competent people who do not speak English or speak very little English.

The idea behind this suggestion is to set up a new recruitment system that allows non-English speakers to become staff, while providing a mentoring system. This system would consist of assigning a mentor (an experienced and English-speaking staff member) to each new staff member. This mentor would be responsible for monitoring, supporting and helping the new staff to progress, particularly on the linguistic aspect.

As a first step, new staff could be trained to only handle reports made via the website, where linguistic understanding is not essential. Indeed, reports are often answered using predefined response templates, which minimizes the need for English proficiency.

With this system, the new staff could evolve gradually, learn English through practice and, over time, become fully operational. In addition, the mentee would have constant support and could be assisted in case of possible ban calls, when communication can be crucial.

 

 

Why add it:

 

Increase the number of staff members:

Currently, on the Simulation 1 server, there are often more than 4500 players for only 5 to 6 staff available. This ratio is insufficient and causes delays in processing reports.

By opening up recruitment to non-English speakers, TMP could integrate more staff and better meet the needs of the players.

 

Promote diversity and inclusion:

Allowing non-English speakers to access staff roles shows open-mindedness and promotes diversity within the team.

New staff would be trained by mentors, which would create a spirit of collaboration and mutual support.

 

Lighten the load on other staff members:

With more staff available, the distribution of tasks would be better and reports could be processed more quickly.

New staff could start with simple tasks (processing reports on the website) before moving on to more complex tasks.

 

Improve responsiveness:

A larger number of staff would reduce the time taken to process reports.

Mentors could also intervene in a more punctual and targeted manner, thus ensuring active monitoring of new staff.

 

Strengthen continuous training:

This system would allow many staff members to develop English skills gradually.

Having a mentor would help avoid mistakes and improve the overall efficiency of the staff

 

In conclusion, this suggestion would allow TMP to significantly strengthen its staff team, offer a chance to non-English speakers and reduce the burden on existing staff members. This mentoring system would create a more cohesive team that is better prepared to face the challenges of moderation.

[(Furry)NoahTheGamer]

i like this idea it would definitely please me 

[Leοn]

Heya,

I get the point why you would you like to see this, but there are some facts that speak against it...

 

In my opinion, TruckersMP should require English as the primary language for hiring staff members.

This is because it ensures consistency and quality control, Simplify communication and training and avoid the challenges of miscommunication and resource limitations associated with multilingual support.

Using English helps maintain a matching team - It ensures clarity in roles, and helps manage a global community effectively as it is the common language internationally.

 

Kind regards,

Leon

[TTV TMP_Malinois]

On 12/28/2024 at 9:58 PM, Leοn said:

Heya,

I get the point why you would you like to see this, but there are some facts that speak against it...

 

In my opinion, TruckersMP should require English as the primary language for hiring staff members.

This is because it ensures consistency and quality control, Simplify communication and training and avoid the challenges of miscommunication and resource limitations associated with multilingual support.

Using English helps maintain a matching team - It ensures clarity in roles, and helps manage a global community effectively as it is the common language internationally.

 

Kind regards,

Leon

---

**Hello,**

I am responding to your comment by providing some clarifications. You are right to point out that this could cause consistency issues. However, TMP has implemented a system to select the language in which we want to report (French, English, Turkish, German, etc.). This shows that they recognize the importance of different languages.

In this case, why not recruit report moderators for each language? This would avoid situations where:

- The player writes his report in French, but receives a response in English.

- Some moderators who do not speak French must either use a translator (which TMP seems to refuse), or ignore the text of the report and rely solely on the video.

This system loses all its interest if reports in a language other than English are not properly supported. If TMP does not want to handle other languages, then it would make more sense to limit the system to reports in English only.

I am attaching an image below to illustrate my point.

---

 

https://imgur.com/fSKyE7D

 

https://imgur.com/BXJfCkh

[TTV TMP_Malinois]

Hello,

I would like to come back to a point that I have already mentioned and support it with my recent observations. Since I have been making reports via the TMP website, I have noticed that the majority of moderators' responses seem to be standardized or copy-pasted messages. This poses several problems:

Loss of humanity in the exchanges: Responses often lack personalization, which gives the impression of speaking to a robot rather than a human.
Lack of transparency: Previously, it was possible to know which moderator had processed a report. Today, this information is no longer visible.
If the responses are copy-pastes, what is the point of moderators speaking fluent English? In this case, TMP could recruit more report moderators who speak several languages, which would:

Improve responsiveness and efficiency. Allow players to receive responses in their native language (such as French, if they selected that language when reporting).
I understand that ban appeals sometimes require the use of English to ensure clear communication and fair treatment. However, this does not justify initial reports on the website being handled only in English, especially if a multilingual system exists.

To improve this situation, here are some suggestions:

Multilingual recruitment: Include report moderators for each selectable language in reports.
Smart use of translators: If a moderator does not speak a specific language, they could use modern translators, which offer very good accuracy.
Moderator training: Encouraging the learning of English through TMP moderation could also allow non-English speaking players, like myself, to strengthen their language skills while actively participating in the community.
In conclusion, I think that an overhaul of TMP's recruiting system could broaden their staff pool and provide a more satisfying experience for players.

[User_5473085]

I agree with you completely @TTV TMP_Malinois. In every single report I have made, the message is the same when I get replied, you're right abt the lack of humanity, what you type in the report is ignored and they'll just either decline it or accept it, I also feel like I'm talking to a robot, I've seen some really competent drivers of all countries and languages where they don't know english hence they're limited to become staff, when you make a report, you're asked to select your language but the mod answer is always in english, this wouldn't be a neccesary change if the game had really active staffs even outside of this holiday season, but they're barely on in congested areas, everyone knowning that we need more mods, recruitment is still closed, the only moment you can see a moderator really behaving like a person is in appeals (not always) or in-game, it feels like:

@ everyone Everytime you have to answer to a report, copy & paste this message and submit the answer. I couldn't agree more with you.

[Leοn]

Heya again,

I completely understand your thought. But:

2 hours ago, TTV TMP_Malinois said:

Loss of humanity in the exchanges: Responses often lack personalization, which gives the impression of speaking to a robot rather than a human.

 

These are standardized responses, which help ensure consistency and efficiency - When you report someone, you also want your report to be processed quickly. If each moderator wrote their own text, it would take much longer for each report, which would make the report system much more cluttered.

 

Lack of transparency: Previously, it was possible to know which moderator had processed a report. Today, this information is no longer visible.

 

This change was made to protect moderators from potential harassment, I once spoke to a moderator who said that he was even threatened in real life.

 

If the responses are copy-pastes, what is the point of moderators speaking fluent English? In this case, TMP could recruit more report moderators who speak several languages, which would:

Improve responsiveness and efficiency. Allow players to receive responses in their native language (such as French, if they selected that language when reporting).

 

Standard responses ensure fairness and clarity. Recruiting moderators for all languages would be too complex, so TruckersMP uses English to keep things efficient for everyone.

 

I understand that ban appeals sometimes require the use of English to ensure clear communication and fair treatment. However, this does not justify initial reports on the website being handled only in English, especially if a multilingual system exists.

 

While the multilingual system helps provide context, English is needed to maintain efficiency and avoid misunderstandings.

 

Moderator training: Encouraging the learning of English through TMP moderation could also allow non-English speaking players, like myself, to strengthen their language skills while actively participating in the community.
In conclusion, I think that an overhaul of TMP's recruiting system could broaden their staff pool and provide a more satisfying experience for players.

 

Before you apply for a staff position, you can also learn the language better. If people would use modern translators which make no errors, nobody would realise that you are applying with an translator?

There are indeed moderators who speak your language and write appeals in your language for better understanding.

 

 

Kind regards,

Leon

[TTV TMP_Malinois]

17 hours ago, Leοn said:

Heya again,

I completely understand your thought. But:

 

Kind regards,

Leon

 

but ? I think you forgot to finish your sentence

[Leοn]

Hi, sorry, there was a quote, don't know why it didn't show up for you.

 

Here's a copy of what I previously said:

 

Loss of humanity in the exchanges: Responses often lack personalization, which gives the impression of speaking to a robot rather than a human.

 

These are standardized responses, which help ensure consistency and efficiency - When you report someone, you also want your report to be processed quickly. If each moderator wrote their own text, it would take much longer for each report, which would make the report system much more cluttered.

 

Lack of transparency: Previously, it was possible to know which moderator had processed a report. Today, this information is no longer visible.

 

This change was made to protect moderators from potential harassment, I once spoke to a moderator who said that he was even threatened in real life.

 

If the responses are copy-pastes, what is the point of moderators speaking fluent English? In this case, TMP could recruit more report moderators who speak several languages, which would:

Improve responsiveness and efficiency. Allow players to receive responses in their native language (such as French, if they selected that language when reporting).

 

Standard responses ensure fairness and clarity. Recruiting moderators for all languages would be too complex, so TruckersMP uses English to keep things efficient for everyone.

 

I understand that ban appeals sometimes require the use of English to ensure clear communication and fair treatment. However, this does not justify initial reports on the website being handled only in English, especially if a multilingual system exists.

 

While the multilingual system helps provide context, English is needed to maintain efficiency and avoid misunderstandings.

 

Moderator training: Encouraging the learning of English through TMP moderation could also allow non-English speaking players, like myself, to strengthen their language skills while actively participating in the community.
In conclusion, I think that an overhaul of TMP's recruiting system could broaden their staff pool and provide a more satisfying experience for players.

 

Before you apply for a staff position, you can also learn the language better. If people would use modern translators which make no errors, nobody would realise that you are applying with an translator?

There are indeed moderators who speak your language and write appeals in your language for better understanding.

[djoh]

On 1/3/2025 at 6:38 PM, TTV TMP_Malinois said:

In this case, why not recruit report moderators for each language?

 

There are multiple staff members in the Game Moderation team who speak multiple languages besides English. So I don't see the validity on your question there, since it is already a thing.

 

If you want people who do not know English to join the team, how to you expect them to communicate with other team members, who might simply not speak your language or if they speak just English? Using translation tools is not an option here, since those usually break the context of the messages or translate some things incorrectly, as some languages do have specific phrases that cannot be directly translated into English. Just imagine someone (or even your manager/leader, depending on the team) trying to understand what you exactly meant with a message that was incorrectly translated by an online tool. The amount of misunderstandings that would be caused because of this is going to be catastrophic.

[TTV TMP_Malinois]

On 1/8/2025 at 11:29 AM, djoh said:

 

There are multiple staff members in the Game Moderation team who speak multiple languages besides English. So I don't see the validity on your question there, since it is already a thing.

 

If you want people who do not know English to join the team, how to you expect them to communicate with other team members, who might simply not speak your language or if they speak just English? Using translation tools is not an option here, since those usually break the context of the messages or translate some things incorrectly, as some languages do have specific phrases that cannot be directly translated into English. Just imagine someone (or even your manager/leader, depending on the team) trying to understand what you exactly meant with a message that was incorrectly translated by an online tool. The amount of misunderstandings that would be caused because of this is going to be catastrophic.

I think you misunderstood what I meant. What's the point of offering multiple languages for the reporting system on the website, if the answers are always sent in English? In that case, it would make more sense to remove all other languages, which would simplify things and reduce an unnecessary category.

Then, I would like to react to what you said, especially about the staffs. Okay, maybe all the current members of the TMP team speak English, but we should still think about reviewing the recruitment system. Why? Because there is a big problem: with more than 8,000 daily players and only about 200 staffs to manage in-game reports, it is insufficient. This deficit is huge. I have never seen such a situation anywhere else.

I don't understand why TMP has not recruited more staffs to overcome this problem. Furthermore, if TMP were to organize a large recruitment wave while easing the condition of speaking English, it could attract motivated people, ready to improve their level of English. This is also my case: if TMP reduced this requirement or made it more flexible, I would apply immediately.

Not only do I want to offer my services to TMP, but I also want to improve my English. I find it a shame that TMP absolutely requires that candidates have a perfect command of English, when they could simply ask candidates to understand it at a basic level. Personally, I understand English, even if I don't always know how to write it perfectly. However, I manage to make myself understood, and by spending more and more time on the game, my English is improving.

There are words that I see regularly and that I end up learning to write and use in sentences. This is where the real advantage lies: improving while contributing to the game. This is why I propose to set up a mentor system within TMP, which would help new staff to progress in English while assuming their responsibilities.

[djoh]

1 hour ago, TTV TMP_Malinois said:

I find it a shame that TMP absolutely requires that candidates have a perfect command of English, when they could simply ask candidates to understand it at a basic level.

Sorry, but where did you read this? No one is required to speak English on a native level if they want to join the team. Even I can sometimes struggle to find the correct word to describe something. All you need is to be able to understand others and express your thoughts.

[Niuro]

The suggestion holds some merit, but alas the point is not hidden in the languages but how close you are to the core of players behind TMP.