Reducing Application Requirements for Report/Game Moderators

[slowlytom]

Suggestion Name: Reducing Application Requirements for Report/Game Moderators

 

Suggestion Description: There should be a mass wave of Report- and Game Moderators because these areas are understaffed. However, there are around 115 Game Moderators, which is a lot. But when you look at it, at least 90/100 active reports are just being "ignored" because it'll be rare that all 115 Game Moderators will be in-game to staff. I would assume that the average amount is between 3-7 active staff members online. But when you look down at it there are over 3000+ players online daily and 3-10 game moderators are not enough. Again 90/100 reports will just be "ignored" due to a lack of staff members.

 

Why it should be added: To make the server flow more efficient and to get more reports being dealt with rather than them just being "ignored"

[Martin_v8]

You have to remember there are two ways to report a user

 

In-game system, and yes I do agree that too many reports are just getting timed out which kind of makes this report system a little bit useless and a waste of time. they say that changes are being made to improve this system but as of yet I haven’t seen these changes or less reports being timed out.

 

However it is important to remember that you can report any user using the online report system which will 100% be reviewed and necessary action taken. Although I appreciate this way of supporting somebody involves video evidence having to be uploaded to a third-party website (like Youtube) then the report being created, this way of reporting currently will guarantee it gets seen. 
 

I don’t necessarily feel like just hiring more people is the answer because that in itself takes a lot of time to go through applications, interviews, training, managing staff etc. you could have 1000 K moderators, but it still wouldn’t necessarily mean that they are online at the same time enough to reduce the ingame reports.

[slowlytom]

@Martin_v8

 

Thank you for replying, I am aware of the online report function, although this is the problem. There are too many reports and people can not keep up with reporting every single person if you get what I mean.

[Martin_v8]

11 minutes ago, slowlytom said:

@Martin_v8

 

Thank you for replying, I am aware of the online report function, although this is the problem. There are too many reports and people can not keep up with reporting every single person if you get what I mean.

I think the biggest problem, especially the ingame report system is just too many people will report a user for the smallest thing. I would personally say this happens less with the online report system because it obviously takes more effort to report that user in the first place so I know for a fact I only tend to submit online reports for the most serious offences.  
 

I also strongly believe that the punishment system is just too lenient for example you can now get banned i think it’s 6 times and then the most serious punishment would be 90 days. In my opinion, the longest ban should be six months and potentially on ban 3, not allowing users to just keep getting banned, rejoining to get banned again. Too many people literally don’t care if they get banned because they only play truckersMP to be an idiot. 

[Ka_Tray]

I agree with @Martin_v8.

 

I'll share my experience with how I report a player: I don’t always have to report a player immediately for something like crashing into me, reckless driving, or overtaking. Instead, I use Steam’s new feature (or Medal) to clip the incident, download the video, and then upload it to Imgur or YouTube. (Note: Imgur has a video time limit of 1 minute) After that, I submit the report through the TruckersMP website. It typically takes about 1–7 days for the report to be reviewed. In my experience, this method is much more effective than using the in-game report system.

[Tim [NL]]

36 minutes ago, Martin_v8 said:

You have to remember there are two ways to report a user

 

In-game system, and yes I do agree that too many reports are just getting timed out which kind of makes this report system a little bit useless and a waste of time. they say that changes are being made to improve this system but as of yet I haven’t seen these changes or less reports being timed out.

 

However it is important to remember that you can report any user using the online report system which will 100% be reviewed and necessary action taken. Although I appreciate this way of supporting somebody involves video evidence having to be uploaded to a third-party website (like Youtube) then the report being created, this way of reporting currently will guarantee it gets seen. 
 

I don’t necessarily feel like just hiring more people is the answer because that in itself takes a lot of time to go through applications, interviews, training, managing staff etc. you could have 1000 K moderators, but it still wouldn’t necessarily mean that they are online at the same time enough to reduce the ingame reports.

100% agree with what Martin said and there is also some other factors that play along with the fact of Report and or Game Moderating which being the following: (maybe there is more, I am just going of my experience / knowledge)
 

TruckersMP Staff no matter which Position we are talking about are doing this Job (Task) in there free time, it is all voluntary work (none payed work) which means they are not getting payed for what they do here working as which Position they get hired here for TruckersMP and also there is real life, job(s) and other more important task that get in the way relaxing and sitting infrong of there PC and turning it on and going online which is getting in the way of the actually being X amount of report / game moderators online at the X amount of hour at the day.
 

Like mentioned above already which is the Process of reviewing applications, doing text (discord) interviews, hiring people, training people, sure there is like X amount of Game Moderation Leader(s) (GML), Game Moderation Trainer(s) (GMT) and Game Moderation Management (GMM) to go along and assist in certain progress and all involved in the progress but that is also why there is a certain said of requirements and regulations in place and those in which get highly enforced meaning that not every applicant that apply's actually gets into the interview phase or training phase or Report Moderator phase working there way up to Game Moderator. So yeah that is some kind of input into the aspect of things why I agree with what Martin said and also going to share  my input I hope that it makes the situation a little bit more clearer why there is only a X amount of Report / Game Moderators online and or actually in the Game Managing the ingame Reports. Also bare in mind that those RM's & GM's are all people like you and me and also just wish to play the game, drive, log jobs and just enjoy the game in general and not only start the game to moderate and only do ingame report 24/7 when ever they turn on there PC / start to play Euro Truck Simulator 2 or American Truck Simulator.

Kind Regards
Tim

[slowlytom]

 

@Martin_v8 @Ka_Tray @Tim [NL]

Thanks for the feedback, I understand that and I am not saying that 100 Game / Report Moderators should be in-game and staffing 24/7. I am trying to say that if we say 100 more get hired, we could probably have almost twice the efficiency as before --> double the number of reports that get claimed and handled. And I mean I think we can all agree... I would assume that at least 5-7 thousand different people play on TMP daily and just 115 alone on that is not enough: plus, not all 115 will be online, and so on. That's why I would say to lower the requirements and hire more Game/Report Moderators.

[Tim [NL]]

13 minutes ago, slowlytom said:

 

@Martin_v8 @Ka_Tray @Tim [NL]

Thanks for the feedback, I understand that and I am not saying that 100 Game / Report Moderators should be in-game and staffing 24/7. I am trying to say that if we say 100 more get hired, we could probably have almost twice the efficiency as before --> double the number of reports that get claimed and handled. And I mean I think we can all agree... I would assume that at least 5-7 thousand different people play on TMP daily and just 115 alone on that is not enough: plus, not all 115 will be online, and so on. That's why I would say to lower the requirements and hire more Game/Report Moderators.

 

Along my first reply also bare in mind that there is different players from around the world including TruckersMP Staff, which means if you heard of it there is different Time Zones in the World and so that in your time zone and when you are playing there might be out of the 115+/- Game Moderators only 5 People which are in your time zone thats why there might be a lack of moderation in that time zone but then there is another time which there is 10-15 GM online then there is a moderate ingame Moderation and there is a different time zone where there is 20+ GM(s) in the game and there is a sufficient ingame Moderators. So hiring 50, 100 or 150 more people is not the problem the Problem more being that there is different time zones and people having different activity's out side of ets2 + if you get like in lets say the next Application Phase of RM or GM a total of 1-5k Applications and from that applications only 1k make it into the Interview Stage and from those 1k people only 500 make it into getting hired and getting into the training phase but only half of those might even finish the training phase or less the half get through the though training phase, Doesn't mean that all of those that make it out of training into RM wish to proceed further into becoming a GM most of which don't have the free time to make certain steps. So hiring x amount of more people that (maybe not even fit the requirements) doesn't make sense nor does it make sense to lower the Requirements I seem them fitting / perfect as they currently are as you can't hire anybody these days beware of the responsiblitlys the role or any role here brings with it not all are fit for the role at any given time.

[Martin_v8]

The sad part of all this is we shouldn’t have to be discussing ways or improvements to report users! TMP should have a very strict policy of Rule breakers, and most certainly who can actually apply for TMP in the first place!! I do think it is way too easy to be banned multiple times and these sorts of people literally couldn’t care less. 
 

If you make punishment harsher (especially for repeat offenders), change who can actually use TMP then there would be less people deliberately logging on causing chaos meaning less users would get reported.

 

I also strongly believe there would be a lot less reports if TMP did not have cars! Way too many people sign up for TMP to specifically drive the car and have literally no interest in trucks whatsoever. It’s literally called TruckersMP for a reason. 

[Martin_v8]

16 minutes ago, Tim [NL] said:

 

Along my first reply also bare in mind that there is different players from around the world including TruckersMP Staff, which means if you heard of it there is different Time Zones in the World and so that in your time zone and when you are playing there might be out of the 115+/- Game Moderators only 5 People which are in your time zone thats why there might be a lack of moderation in that time zone but then there is another time which there is 10-15 GM online then there is a moderate ingame Moderation and there is a different time zone where there is 20+ GM(s) in the game and there is a sufficient ingame Moderators. So hiring 50, 100 or 150 more people is not the problem the Problem more being that there is different time zones and people having different activity's out side of ets2 + if you get like in lets say the next Application Phase of RM or GM a total of 1-5k Applications and from that applications only 1k make it into the Interview Stage and from those 1k people only 500 make it into getting hired and getting into the training phase but only half of those might even finish the training phase or less the half get through the though training phase, Doesn't mean that all of those that make it out of training into RM wish to proceed further into becoming a GM most of which don't have the free time to make certain steps. So hiring x amount of more people that (maybe not even fit the requirements) doesn't make sense nor does it make sense to lower the Requirements I seem them fitting / perfect as they currently are as you can't hire anybody these days beware of the responsiblitlys the role or any role here brings with it not all are fit for the role at any given time.

I’ve also noticed an increase of moderators live streaming when they are actually moderating. However, watching some of these videos and streams it is clear to me that they are not being the most productive because they are more interested in the live stream and live chat.. when you do actually have time to moderate the game, you should be at least making the best use of your time. 
 

I don’t really have a problem with moderators live streaming. It’s just that I have noticed that they don’t get through many reports. a lot of moderators will sit there in Freecam, not even dealing with reports.

[slowlytom]

@Tim [NL]

 

I know and understand that, but then more people need to be hired within the time zones where staff is required.

-> Of course, it would be stupid to just hire anybody who fits, of course, you need to watch out on what time zones are required.

I thought about this, and I know that it would be better to lower the requirements and hire more people.

 

It's not the best example but let's say you need to be the best of the best to become a police officer. Many people apply, but only a few get picked. This wouldn't really decrease the crime rate.. The more, the better.

This does not mean that the requirements should be fully removed or completely reduced to the minimum. 

 

So basically just lower them a bit and hire more people.

[[ S.PLH ] Warrior]

What does it mean if they lower the requirements ? you said the more the better but quantity is not better then quality.

So to ensure the people who apply have the skills for it there should be no change in that too ensure the right people on the right place will be hired.

This is not having a red name is cool and fun there is more responsibility too it, is also spending a lot time doing the daily tasks that you don't see that we do in the background.

Also there was a previous recruitment and already staff is joining as we speak.

[jess.thetrain]

On 11/19/2024 at 11:02 AM, Martin_v8 said:

a lot of moderators will sit there in Freecam, not even dealing with reports

I believe a good balance between live moderating and dealing with in-game reports is good. Obviously reports getting dealt with is quite important, but it's even better when someone gets caught live as it means they don't have to wait for a report to go through for them to get banned.

[ProNextGames]

I hope that with the new moderators joining, we can address some gaps that people tend to exploit for mischief, such as using hacks or trolling late at night. I'm in the UTC-4:00 time zone, so while it's nighttime for me, people on the other side of the pond might be working or doing personal things. It's understandable that there isn't much moderator activity during those hours.

[(Furry)NoahTheGamer]

On 11/19/2024 at 10:19 AM, Tim [NL] said:

100% agree with what Martin said and there is also some other factors that play along with the fact of Report and or Game Moderating which being the following: (maybe there is more, I am just going of my experience / knowledge)
 

TruckersMP Staff no matter which Position we are talking about are doing this Job (Task) in there free time, it is all voluntary work (none payed work) which means they are not getting payed for what they do here working as which Position they get hired here for TruckersMP and also there is real life, job(s) and other more important task that get in the way relaxing and sitting infrong of there PC and turning it on and going online which is getting in the way of the actually being X amount of report / game moderators online at the X amount of hour at the day.
 

Like mentioned above already which is the Process of reviewing applications, doing text (discord) interviews, hiring people, training people, sure there is like X amount of Game Moderation Leader(s) (GML), Game Moderation Trainer(s) (GMT) and Game Moderation Management (GMM) to go along and assist in certain progress and all involved in the progress but that is also why there is a certain said of requirements and regulations in place and those in which get highly enforced meaning that not every applicant that apply's actually gets into the interview phase or training phase or Report Moderator phase working there way up to Game Moderator. So yeah that is some kind of input into the aspect of things why I agree with what Martin said and also going to share  my input I hope that it makes the situation a little bit more clearer why there is only a X amount of Report / Game Moderators online and or actually in the Game Managing the ingame Reports. Also bare in mind that those RM's & GM's are all people like you and me and also just wish to play the game, drive, log jobs and just enjoy the game in general and not only start the game to moderate and only do ingame report 24/7 when ever they turn on there PC / start to play Euro Truck Simulator 2 or American Truck Simulator.

Kind Regards
Tim

100% agree 

but as this topic does not mention  about the change of application requirements it should be closed 

[slowlytom]

@NoahTheFurry

 

well, if you want my suggestion on it: cut them in half. Except like the bans

[(Furry)NoahTheGamer]

15 hours ago, slowlytom said:

@NoahTheFurry

 

well, if you want my suggestion on it: cut them in half. Except like the bans

how do you mean exactly

[Sunstrider]

Multiple people report the same person. I'm even guilty of submitting more then 1 in game report against the same offender because the other offenses i've witnessed were after the initial report. It also doesn't help when "useless" reports are in the mix.

 

Changing the requirements to apply for Game Moderator, not to mention the training time, won't solve anything. It's the players who need to stop reporting every minor thing and just file a web report.

[slowlytom]

@Sunstriderall i am talking about is the applications. Not the training.

[(Furry)NoahTheGamer]

On 11/21/2024 at 9:44 PM, [ S.PLH ] Warrior said:

What does it mean if they lower the requirements ? you said the more the better but quantity is not better then quality.

So to ensure the people who apply have the skills for it there should be no change in that too ensure the right people on the right place will be hired.

This is not having a red name is cool and fun there is more responsibility too it, is also spending a lot time doing the daily tasks that you don't see that we do in the background.

Also there was a previous recruitment and already staff is joining as we speak.

i have said this before in game they is a lot of stuff moderators do behind the scenes players are not even aware off but i think quality is better than quantity

[Sunstrider]

23 hours ago, slowlytom said:

@Sunstriderall i am talking about is the applications. Not the training.

What about them? Please take the time to fully think of a reply with an explanation.

[slowlytom]

@Sunstrider

 

as I said, cut the requirements in half? To be honest i don‘t know what‘s not being understood when I say that?

[Sunstrider]

27 minutes ago, slowlytom said:

@Sunstrider

 

as I said, cut the requirements in half? To be honest i don‘t know what‘s not being understood when I say that?

Btw, the quote button exists lol.

 

Why do they need to be cut in half? The requirements are set so that the best players can be a trusting GM. Not some troll who drives recklessly enough to be kicked but not banned.

[Lucas6]

I know and understand this, but we need to hire more people in areas that need staff.

-> Of course, it is foolish to hire anyone who is suitable. Of course, you need to pay attention to which time zones are needed.

After thinking about it, I know it would be better to lower the requirements and hire more people.

This is not the best example, but suppose you need to be the best person to become a policeman. Many people applied, but only a few people were selected. This will not really reduce the crime rate.. The more the better.

This does not mean that the requirement should be completely canceled or completely reduced to the minimum requirement.

So basically, just lower it a little and hire more people.

[jess.thetrain]

Imho, Quality over quantity. Especially when it comes to a role with as much responsibility as Game Moderator. I think that the way applications are reviewed at the moment seems to be working quite well, and people are joining the moderation as we speak (just take a look at the the team changes thread in the News category). We also have to keep in mind that every new member of the team takes time to interview, train, and assess, and the TMP team are volunteers who don't have unlimited time.

 

Obviously the more moderators there are, the quicker reports can get dealt with and the more trolls can be caught. However, you can't take that with a loss of quality as nobody wants to see a decrease in the quality of moderation on TMP.