IG Access for Report Moderators: Simplifying the Reporting Process

[TTV TMP_Malinois]

Suggestion Name: IG Access for Report Moderators: Simplifying the Reporting Process

 

Suggestion Description: I would like to propose an improvement to TruckersMP's reporting system. Currently, report moderators have access to reports made through the website, but not directly to those generated in-game (IG). I believe it would be beneficial for the entire community and the moderation team to allow report moderators to access reports made in-game, in the same way that they can process reports on the website.

 

Why add it: The in-game reporting system shares many similarities with the website reporting system: in both cases, it is about analyzing situations captured in the form of videos or screenshots, and assessing whether a rule violation has been committed. It would therefore make sense to generalize access to both systems for report moderators.

 

Benefits of this expansion include:

 

1 - Increased responsiveness: By allowing report moderators to access IG reports, reports would be processed more quickly. With more moderators having access to real-time reports, there would be less waiting for players to report inappropriate behavior.

 

2 - Better distributed workload: Currently, only certain moderators can handle in-game reports, which sometimes creates delays. By expanding access to report moderators, the workload would be better distributed, ensuring a smoother and more balanced processing of reports.

 

3 - Encourage reporting of infractions: By making it easier and faster to process in-game reports, this would encourage more players to report inappropriate behavior. They would know that their reports would be addressed quickly, increasing community engagement and adherence to the rules.

 

4 - Consistency of moderation tools: This change would harmonize moderation tools, making the process of handling infractions more consistent. Report moderators would be trained on a unified system, increasing their efficiency and versatility.

 

5 - Improved user experience: For players, this update would improve the gaming experience by ensuring faster and more comprehensive moderation. This would increase user trust in the reporting system, which would contribute to a healthier and more respectful gaming environment.

 

Conclusion

 

In conclusion, I believe that allowing report moderators to access in-game reports would only increase the efficiency of moderation on TMP. It would simplify their work, improve the handling of reports, and encourage more players to use the reporting system to ensure a fun and fair gaming environment for all.

[Sunstrider]

Report Moderators have a different system they use in game. Tuna is a GM Leader.

 

Their system replaces everyone's name with "Player" and "Suspect" for the demo they are watching. They have 100 reports during the busy times. "Claim Next Report" assigns them a random report.

[Λ D O L P H.]

I really like this suggestion to let Report Moderators (RMs) view and handle reports submitted via the TAB key in-game. It would ease the workload on GMs and speed up the whole report system, giving players a better experience. Right now, after players report in-game, they're usually asked to submit the report again on the website, which is a bit time-consuming. If RMs could directly see and process these reports in the game, the whole process would be smoother, and GMs could focus their energy on handling sudden incidents on the road in real-time. This change would make report handling more efficient and quickly solve the problems players encounter, improving the overall management of the community.

[LuX.]

There is no doubt that allowing report moderators to deal with in-game reports would be beneficial to the servers as long as there is a clear difference between report mod and game moderator responsibilities in-game, such as leaving live moderation to GMs, besides that, I hope this gets accepted.

[Bеаn]

Report Moderators deal with the website and that's it. We're responsible for handling web reports and any subsequent appeals that come of the back of actioned web reports. We have no power in-game. We can't see in-game reports, nor should we be able to. 

Game Moderators are there to deal with game related matters. They're the ones who have access to in-game reports and so on. 

While I can sympathise with idea of having Report Moderators review in-game reports, I can't back it. If Report Moderators were allowed to access game reports, it'd also allow them access to things like the admin-panel (ban, kick buttons). This would mean there's no distinction between the ranks of Report Moderator and Game Moderator. For game reports to be dealt with in a speedier fashion, there needs to be more GMs actively handling reports in-game. This is a common issue and has been one for years and simply handing all power to Report Moderators won't solve this issue. 
 

23 hours ago, Sunstrider said:

Report Moderators have a different system they use in game.

We do? Care to enlighten me?
 

23 hours ago, Sunstrider said:

"Claim Next Report" assigns them a random report.

 
Claim next report does what it's name itails: claims the next report. 

[Xiolin]

Gonna agree with Bean here. While sympathetic to wanting in-game handled more, the distinction wouldn't be there. Report Moderators are still essentially a game-moderator in training, since the ability for promotion is there.

 

In-Game reports are handled essentially live time. It's a lot harder for a Report Moderator to be asking questions, or getting suggestions if they were to handle it in game. Web reports have the ability for additional feedback or questions. You would need a separate role pretty much, to sort out the Report Moderators that are ready to handle things more live time, from those that are not. And at that point, if they were ready to handle stuff in-game they'd be ready for the Game Moderator role anyways.

[Sange*]

This depends on whether TruckersMP considers Report Moderator to be a transitional role or a role that performs different duties from Game Moderator.

[Sunstrider]

15 hours ago, Bеаn said:

We do? Care to enlighten me?

Lol. My apologies. I was still in "wake up" mode when i wrote that. I meant to say Game Moderators.

[TTV TMP_Malinois]

19 hours ago, Bеаn said:

Les modérateurs de rapport s'occupent du site Web et c'est tout. Nous sommes responsables de la gestion des rapports Web et de tous les appels ultérieurs qui découlent des rapports Web traités. Nous n'avons aucun pouvoir dans le jeu. Nous ne pouvons pas voir les rapports dans le jeu, et nous ne devrions pas pouvoir le faire. 

Les modérateurs de jeu sont là pour gérer les questions liées au jeu. Ce sont eux qui ont accès aux rapports dans le jeu, etc. 

Bien que je puisse sympathiser avec l'idée de laisser les modérateurs de rapport examiner les rapports dans le jeu, je ne peux pas la soutenir. Si les modérateurs de rapport étaient autorisés à accéder aux rapports de jeu, cela leur permettrait également d'accéder à des éléments tels que le panneau d'administration (boutons de bannissement, d'expulsion). Cela signifierait qu'il n'y aurait aucune distinction entre les rangs de modérateur de rapport et de modérateur de jeu. Pour que les rapports de jeu soient traités plus rapidement, il faut qu'il y ait plus de MJ qui gèrent activement les rapports dans le jeu. C'est un problème courant et cela dure depuis des années et le simple fait de donner tout le pouvoir aux modérateurs de rapport ne résoudra pas ce problème. 
 

Oui, oui ? Voulez-vous m'éclairer ?
 

 
Réclamer le rapport suivant fait ce que son nom indique : revendiquer le rapport suivant. 

 

 

Thank you for your detailed feedback! I understand the distinction between the roles of report moderators and game moderators, and the concerns about separation of responsibilities. My goal is not to blur the lines between these roles or to allow report moderators to have access to tools such as in-game bans or kicks.

The main goal of my suggestion is simply to ensure that reports are handled more quickly and efficiently, regardless of their origin, while respecting each other's roles.

This approach would ensure that reports are handled without giving all the power to report moderators or merging their roles with those of GMs. The goal is primarily to ensure that reports are handled in a timely manner, while maintaining the current structure of responsibilities.

15 hours ago, Xiolin said:

Je suis d'accord avec Bean sur ce point. Bien que je sois favorable à ce que le jeu soit davantage géré, la distinction ne serait pas là. Les modérateurs de rapport sont toujours essentiellement des modérateurs de jeu en formation, puisque la possibilité de promotion existe.

 

Les rapports en jeu sont gérés essentiellement en temps réel. Il est beaucoup plus difficile pour un modérateur de rapports de poser des questions ou de recevoir des suggestions s'il devait les gérer en jeu. Les rapports Web ont la possibilité de fournir des commentaires ou des questions supplémentaires. Vous auriez besoin d'un rôle distinct pour faire le tri entre les modérateurs de rapports qui sont prêts à gérer les choses plus en temps réel et ceux qui ne le sont pas. Et à ce stade, s'ils étaient prêts à gérer des choses en jeu, ils seraient de toute façon prêts pour le rôle de modérateur de jeu.

 

 

Thanks for your feedback, I understand the points raised. It is true that report moderators may be in training to become game moderators, and that managing real-time reports is a core skill for that role. My intention is not to rush this transition process, but rather to find ways to improve reporting while respecting current skills and roles.

I propose that some report moderators, who are prepared to handle real-time reports, could step in without necessarily having access to all the features of a game moderator.

The idea here is not to create a new category of moderator, but to expand the skills of report moderators so that they can contribute more, while remaining in their current roles. This would allow reports to be handled more efficiently, while maintaining the clear distinction between report and game moderators.

[Bеаn]

2 hours ago, TTV TMP_Malinois said:

Thank you for your detailed feedback! I understand the distinction between the roles of report moderators and game moderators, and the concerns about separation of responsibilities. My goal is not to blur the lines between these roles or to allow report moderators to have access to tools such as in-game bans or kicks.

The main goal of my suggestion is simply to ensure that reports are handled more quickly and efficiently, regardless of their origin, while respecting each other's roles.

This approach would ensure that reports are handled without giving all the power to report moderators or merging their roles with those of GMs. The goal is primarily to ensure that reports are handled in a timely manner, while maintaining the current structure of responsibilities.

For reports to be handled quicker, there needs to be more GMs actively doing reports. Reports have been being dealt with quicker *when* GMs are handling them recently, so hopefully, when more begin to actively review them, you should start to see more and more reports being reviewed. You also have to remember that reports do timeout, and lots of reports do come in. 

[[ S.PLH ] Warrior]

On 10/7/2024 at 11:06 AM, TTV TMP_Malinois said:

 

 

Thank you for your detailed feedback! I understand the distinction between the roles of report moderators and game moderators, and the concerns about separation of responsibilities. My goal is not to blur the lines between these roles or to allow report moderators to have access to tools such as in-game bans or kicks.

The main goal of my suggestion is simply to ensure that reports are handled more quickly and efficiently, regardless of their origin, while respecting each other's roles.

This approach would ensure that reports are handled without giving all the power to report moderators or merging their roles with those of GMs. The goal is primarily to ensure that reports are handled in a timely manner, while maintaining the current structure of responsibilities.

 

 

Thanks for your feedback, I understand the points raised. It is true that report moderators may be in training to become game moderators, and that managing real-time reports is a core skill for that role. My intention is not to rush this transition process, but rather to find ways to improve reporting while respecting current skills and roles.

I propose that some report moderators, who are prepared to handle real-time reports, could step in without necessarily having access to all the features of a game moderator.

The idea here is not to create a new category of moderator, but to expand the skills of report moderators so that they can contribute more, while remaining in their current roles. This would allow reports to be handled more efficiently, while maintaining the clear distinction between report and game moderators.

 

It does not make sense to give report moderators extra tasks, as their primary goal is too focus on the web reports and not to mention the extra time they will need to spend on adding evidence and more appeals to be doing. if they the skill and proven worthy the can be promoted to game moderator and then they can help in-game already.

While in your eyes might be a good idea you have no idea on what the impact may be if we allow this. there is good reason on why we have different teams for different tasks.

[mth.]

Hello @TTV TMP_Malinois,

 

Thank you for your suggestion! Ideally, we would only need an in-game reporting system without a web reporting system. However, the volume of in-game reports is too high for moderators to handle effectively, even if all Report Moderators were to focus on them as well.

 

The web and in-game reporting systems serve slightly different purposes, each requiring a dedicated team. Game reports are designed to act more like an emergency call, expiring after a certain time, while all web reports are processed without expiration. This is why having a strong core of Report Moderators entirely dedicated to web reports is essential.

 

For these reasons, we will decline your suggestion. Instead, we will continue exploring other ways to handle more in-game reports and prioritize those that are more critical.

 

Thanks for your understanding!

[mth.]

// Rejected