processing time reporting

[FranzMaurerr]

 

hi, on april 5th i added some reports, it's been 5 days and no one has responded to the reports, 

is everything all right?

 

 

[LogRol]

Hello,

 

Everything is perfectly alright. If you check the report system load, it is currently on VERY HIGH, which means that there is increased time when handling these reports. I think even you might have to wait 2 weeks before your reports get dealt with.

 

Let us know if this helped,

 

Kind Regards,

LogRol

[Guest]

Hello @FranzMaurerr,

Thank you creating a topic in the help section for your questions!

• Please be patient, checking of your reports could taken a long time until 7-12 days due to web report system load. 
Your report will claimed soon.

If you have a further question, please do not hesitate to ask!

Kind Regards.

[Mystere]

Hello @FranzMaurerr

At times, our queue can get pretty big which will delay response time. But do not worry because every report will get dealt with eventually, no report goes unchecked.

As you can see, our load on the system is very high due to the high number of reports loaded on the system, so our response time is reduced. 




Kind regards,
Mystere
TruckersMP Game Moderator.

[Flaming.]

As stated on our report system, the report load is currently very high. This means there will be a longer time before you hear a response. 

[RedNub]

Hello @FranzMaurerr

 

I am more than happy that you used TruckersMP forum to find the answer to your question.

 

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First of all, do not worry, nothing is going to happend with Report System. There are only many reports and GM need to more time to check them all. 

 

- As you should know, when you open TruckersMP Report site, there are status of Report System = that means how much is the system load - > if there is heavy as is now.  This means that you have to wait longer than usual for your report to be processed and it can take up to 3-4 days, sometimes more. 

 https://imgur.com/a/QB4WmbE  

- The limit of created reports is 20.

 

For creating more reports, you need to find wait for them to be aceppted. 

 

If you will have a more questions in the future, ask here  

 

Regards,

RedWolf_Plays 

TruckersMP Veteran Driver IV 

 

 

[Elih.]

Hello there,
 

Has your question been answered with the above given answer(s)?

 

Your confirmation of the status of your issue helps us keep the forum organised!

 

I look forward to your response.

 

King regards,

Elih.

TruckersMP Support + Report Moderator

[FranzMaurerr]

Thanks for help, problem solved

[Nightmaree.]

Hello there,

Since you solved your issue, I will go ahead and move this topic to solved topics.

If you have anymore issue in the future, feel free to contact us again.

Kind regards,
Nightmaree.
TruckersMP Support 

//Locked and Moved to Solved