TruckersMP account login problem

[Leksa00]

When I want to log in to another TruckersMP account (I have 2 steam accounts with Euro Truck Simulator 2) it tells me that the email or password is incorrect. I don't have access to an email for another TruckersMP account to change the password, so if you can help me and tell me what to do.

[FayezTMP]

Hello,

 

Just for clarification:
You acknowledge that you have two TruckersMP accounts and this account is currently banned. Therefore, you have violated the rule of §1.2 — Ban Evading - PERMANENT BAN:

 

Quote

§1.2 - Ban Evading - PERMANENT BAN

Creating or using another account to get around a temporary or permanent ban. Attempting to remove ban evidence to get out of a ban. If the evidence points that you have evaded a ban, staff reserve the right to ban you again without notification. Evidence for ban evading cannot be disclosed due to it containing confidential server-side information.

 

You can find the full set of TMP rules here.

[SvartWolf]

Hello @Leksa00, 

 

From what I can understand, you have two (2) Steam accounts, both with the game Euro Truck Simulator 2 on them. Due to this, you have created 2 separate TruckersMP accounts. If this is correct, you will need to do the following;

 

1. Make sure you are signed into your main account (Or at least the one you know the login details for).
2. Create a Support Ticket and explain your issue in as much detail as you can.
3. From there, a member of staff can take you through any necessary verification steps, and assist you in regaining access to your second account once again.

Unless it's necessary, I would personally recommend sticking to one account only. In addition to this, if you are/get banned on one account, and are found to then use the other account, this would be seen as "Ban Evading", and thus that account would also receive a ban.

 

Hopefully this helps, and please let us know if you require further assistance.

Happy Trucking! 

 

[Leksa00]

Thanks for your reply. I sent a ticket and no one has answered me yet. Is it possible to create a new account on TruckersMP with a new email and replace it with the old one, since I don't have access to the old email and I can't enter the game and I don't know the password.

[Leon Baker]

29 minutes ago, Leksa00 said:

Thanks for your reply. I sent a ticket and no one has answered me yet. Is it possible to create a new account on TruckersMP with a new email and replace it with the old one, since I don't have access to the old email and I can't enter the game and I don't know the password.

 

Since you have made a Support ticket, the best thing you can do now is patiently waiting till it gets dealt with.

 

Sincerely,

Leon Baker

Support Team

[Guest]

Hello there,

 

Has your question been answered with the answer given above?

Your confirmatiosn of the status of your concern helps us keep the forum always organized! 

 

I can't wait to hear this from you! 

 

Kind Regards,  

ScanvaUK

TruckersMP Support

[Leksa00]

Yes

[Polyxena]

Hello @Leksa00,

 

Thank you very much for the confirmation!

 

I am glad to hear that your question has been answered and for this reason, I will move this topic to "Solved".

If you have any additional questions or problems related to TruckersMP, then please do not hesitate to create a new topic or contact us via the Support System.

 

I wish you a nice rest of the day.

 

Kind regards,

Polyxena

TruckersMP Support

 

//Topic closed and moved to Solved.