Ban is opened but game is not connecting me to online!!

[FrontX]

My ban opened today,ım starting truckersmp and opening my account,ım logging in and selecting sim 2,than game saying connecting but game is not connecting me to online it just connecting me offline with "You are banned from TruckersMp Network" please help.

[Slusher34]

Hello @FrontX;

TruckersMP currently uses the UTC 0:00 time zone, your ban will be issued and calculated according to that time. If you want to convert this time to your own language, follow the steps below:

1. Login to the site. :(https://truckersmp.com)

 2. Enter the account settings.

3. Enter the site settings.

4. Update the Timezone UTC+ (your country of residence). You can find out your current ban time by following these steps

 

[LogRol]

Hello,

 

Your punishment is indeed expired, and you should be ok to join the TruckersMP servers. It might happen that sometimes it takes some time to refresh, so at this stage I would advise you too wait 2-3 hours or even a day. If after a day you still cannot join the servers, please contact the support team by raising a support ticket here: https://truckersmp.com/support/ticket/create

 

Let us know if this helped,

 

Kind Regards,

LogRol

[RedNub]

Hai dear @FrontX! 

 

First of all, welcome to TruckersMP Forum. I am really glad, that you choosed right TMP forum for solving your problem/question. 

 

My name is Petr, and I am member of TruckersMP Community. My hobby is asnwering/helping to others with their issues/questions as asoon as I am able to. I will do best for you to asnwer your question

Unfortunately, I have to dissapoint you, this is not good place to solve your bans, anyway I will give you some guides, what to do, if you got banned. 

 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

 

If you have been banned from TruckersMP Network due to some violation of TMP rules, you are allowed to write an appeal here: https://truckersmp.com/appeals 

 

Then if you got declined by GM, you have to wait until your ban expire. 

 

Also do not forget, if you mean your ban was issued unfairly, you can write a feedback ticket - to category Game Moderation Management - where you can explain everything

Here: https://truckersmp.com/feedback 

 

This topic may be helpful for you, if you will write a some feedback ticket: https://truckersmp.com/knowledge-base/article/1061

 

 

 

Hope, I have answered your question

 

Do not forget to let us know, about your status of your question!  If you would need any more help, I will remain your disposal.

 

Regards,

RedWolf [CZ] 

 

[maksch]

Hello there!

Has your problem been solved with the above solution suggestions?

Your confirmation of the status of your issue helps us keep the forum always organized!

I await your return!

Kind regards,
maksch
TruckersMP - Support

[SvartWolf]

Hello there!

Your topic has been inactive for 3 days since the last reply.
Because of inactivity, I will have to move this topic to Inactive Topics.

If you have any further queries, feel free to DM me or another Support Team member and we will open this topic as per your request.

Thank you all for your participation!

 

Kind regards,
SvartWolf
TruckersMP Support

//Locked and Moved to Inactive

[Jamie R]

Hello there, 

As this topic has remained inactive for a further seven days, it will be relocated to Unsolved.

Should you require additional support, please do not hesitate to create another topic, take a look at our Knowledge Base, or contact us through a Support Ticket!

-> Create a Support Ticket: https://truckersmp.com/support/ticket/create 
-> Knowledge Base: https://truckersmp.com/knowledge-base 

 

—

 

Kind Regards,

 

Jamie R
Support Team
TruckersMP.

 

//Moved to Unsolved.