game glitching

[a_s_42]

Hi , i'd like to inform you about a problem happend in the game after the last the last update , my game suddenly start glitching and the screen get black all i see is the dashboard , i have a video of it idk how to send it to you .
am waiting for a solution to this problem .
thanks in advance.

if u need a video contact me. 

 

[a_s_42]

On 6/25/2021 at 3:00 AM, Crіtіcal said:

Hello there @a_s_42

 

Has your question been answered with the above suggestion?
Your confirmation of the status of your issue, helps us keep the forum organized!

I await your return!

Kind Regards,
Critical
TruckersMP - Support

problem solved , after I redownload the game and the launcher .

[a_s_42]

14 hours ago, DepperitoR said:

Dear @a_s_42

 

As a last solution, delete ets2 and truckersmp launcher completely from your computer and reinstall it (including regedit data).  If the problem still persists, I suggest you format it.

 

Kind Regards,

DepperitoR

HI @DepperitoR 

I really appreciate your help , problem solved .

thanks again and happy Sunday . 

[DepperitoR]

Hi @a_s_42

 

Please update the graphics card driver and Follow the solutions below in order.  The problem will be solved. 

 

Solution 1: 

• Go to Steam Library 
• Right Click on ETS2 
• Properties 
• Local Files
• Click on verify of in-game files

 

Solution 2:

•  Press the Windows Key + R (Win+R) on your keyboard
•  Enter "%programdata%" and press Enter (without the quotes)
•  Find the folder "TruckersMP", "ETS2MP" and delete that folder.
•  Navigate to C:\Program Files\ or C:\Program Files (x86)\  and delete the folder named "TruckersMP Launcher"
•  Go to our website and re-download and install the Launcher with admin privileges 

 

Solution 3:

•  Run TruckersMP in compatibility mode for Windows 10, please follow this guide https://www.laptopmag.com/articles/set-compatibility-mode-windows-10
•  Run the program as an administrator (right-click the shortcut and select 'run as an administrator' and accept the UAC prompt. 
• Install the following programs:
• .NET Framework 4.6.2: https://www.microsoft.com/en-us/download/details.aspx?id=53344
• VisualC++ 2015,2017,2019 (64bit) : https://aka.ms/vs/16/release/vc_redist.x64.exe

 

Solution 4:

• Delete the "save" file you used and create a profile again

If the problem is not resolved, you can contact us here.

 

Kind Regards,

DepperitoR

[Critical]

Hello there @a_s_42

 

Has your question been answered with the above suggestion?
Your confirmation of the status of your issue, helps us keep the forum organized!

I await your return!

Kind Regards,
Critical
TruckersMP - Support

[a_s_42]

hi again @DepperitoR

I did the first & the second solutions now and i redownloaded the launcher , when I try to launch the game this warning appears...

what should i do next?

[a_s_42]

15 hours ago, Crіtіcal said:

Hello there @a_s_42

 

Has your question been answered with the above suggestion?
Your confirmation of the status of your issue, helps us keep the forum organized!

I await your return!

Kind Regards,
Critical
TruckersMP - Support

thx for asking , no i still have the same problem 

 

[DepperitoR]

Hi there

 

You need to mark the Ets2 betas section as "none". If the problem is not resolved after doing this, I recommend that you turn off the microsoft firewall completely.

 

 

 

If the problem is not resolved, you can contact again here.

 

 

Kind Regards,

DepperitoR

 

 

 

[a_s_42]

21 hours ago, DepperitoR said:

Hi there

 

You need to mark the Ets2 betas section as "none". If the problem is not resolved after doing this, I recommend that you turn off the microsoft firewall completely.

 

 

 

If the problem is not resolved, you can contact again here.

 

 

Kind Regards,

DepperitoR

 

 

 

@DepperitoR sorry for answering late , i had exam 

I tried every thing and its still the same the launcher still doesn't run the game

by the way its only ets2 doesn't run ats is normally running . 

Edited June 26, 2021 by a_s_42
more info

[DepperitoR]

Dear @a_s_42

 

As a last solution, delete ets2 and truckersmp launcher completely from your computer and reinstall it (including regedit data).  If the problem still persists, I suggest you format it.

 

Kind Regards,

DepperitoR

[Winter~]

Hello there @a_s_42! 
 

Since you got your problem solved, I will go ahead and move this topic to solved topics. 
If you have anymore issues in the future, feel free to open a new thread in our forum or to create a support ticket on our website: https://truckersmp.com/support

 

Kind regards,
Winter~
TruckersMP Team

//Locked and moved to Solved Topics