account deleted

[badmonkey62]

everytime i start the game i have to make a new profil but my old still exist but i cannot use it can someone help me?

 

[Lena']

There may be a virus that corrupts your game files, please delete your current profile completely and create a new profile and try, or download from the ready save files and try to enter the game again, the problem will be fixed.

[maksch]

Hello there!

Has your problem been solved with the above solution suggestions?

Your confirmation of the status of your issue helps us keep the forum always organized!

I await your return!

Kind regards,
maksch
TruckersMP - Support

[Stubborn.]

Hello there,

 

Whilst the possibility for malware on your system is one to consider, in my view, it would be quite rare for it to target just these files. 

 

If you have Steam cloud, I recommend for you to disable that as it can cause some issues with syncing data and different versions of your profile.

 

Also, if you use file cleaners for your computer, you should see if running them less often, or creating an exclusion zone for them not to clean works to solve this issue.

 

Warmly,

Stubborn__

TruckersMP - Support

[General18]

Hello there!  

Your topic has been inactive for more than 3 days since the last reply.
Because of inactivity, I will have to move this topic to Inactive Topics.

If you have any further queries, feel free to DM me or another Support Team member and we will open this topic as per your request.

You have 1 week to contact us.

I hope you understand. 

Thanks to all participation.  

Sincerely,
General18
TruckersMP - Support

//Locked and Moved to Inactive

[General18]

Hello there,

 

Due to this topic not wanting to be opened after 1 week of being Inactive, I will have to move it to Unsolved Topics.

If you are still having issues, feel free to contact us here: https://truckersmp.com/support

 

Kind Regards,

General18

TruckersMP Support

 

//Moved to Unsolved Topics