Forum Banner Grey Band Either top or bottom

[Araleya]

So Recently I had a banner made for me by my friend. The size is 1920x250 (slightly bigger than suggested forum banner). And For Me it comes up with a grey bar at the top of it, and the same on a few other users profiles, Yet some users profiles their banner has no grey bar. I use 1920x1080 resolution and 100% scaling in windows. 

I've Asked around some other friends to see what they see, and some of them see a grey line, some dont.

One of my friends had the exact same resolution as me 1920x1080 and it was fine for them.

 

Is this a Bug or something to do with scaling?

[VSOUSA14]

3 hours ago, Candimane said:

Hello, I have Tried repositioning it anyways, it automatically snaps the "image" to the bottom.

Ive Tried making it bigger originally 1920x200 Then x250 then x300 and same result happens.

I uploaded your photo to my profile and worked fine for me, try to use this one:

 

if this above doesn't work, try this one:

 

Quick tip: when making those cover photos, try to make it bigger like 1920x1080 for example, this way you will never get trouble with your cover photo.

Quick tip 2: when uploading images, make sure it's a JPEG, because they lighter than PNG'S, the only thing is that JPEG don't support transparent background

 

P.s if you want you can remove the white part, but make sure to save as JPEG

 

Hope this helped

SOUSA

[VSOUSA14]

Hello there @Candimane

 

In the top right corner of your cover photo, press in the "Cover Photo" button and then click where it says "Reposition Photo" and see if that works and then tell your feedback here

 

P.s: I also see the grey bar, if the suggestion i gave above dosen't work, try to make a bigger image and that will solve

 

Thanks

SOUSA

[Araleya]

9 hours ago, VSOUSA14 said:

Hello there @Candimane

 

In the top right corner of your cover photo, press in the "Cover Photo" button and then click where it says "Reposition Photo" and see if that works and then tell your feedback here

 

P.s: I also see the grey bar, if the suggestion i gave above dosen't work, try to make a bigger image and that will solve

 

Thanks

SOUSA

Hello, I have Tried repositioning it anyways, it automatically snaps the "image" to the bottom.

Ive Tried making it bigger originally 1920x200 Then x250 then x300 and same result happens.

[maksch]

Hello @Candimane

Has your problem been solved with the above solution suggestions?

Your confirmation of the status of your issue/ topic helps us keep the forum always organized!

I await your return!

Best regards,
maksch
TruckersMP - Support

[Araleya]

The Top Image didn't work, But the duplicated bottom one did

[maksch]

Hello again!

Since you marked a best answer, I will go ahead and move this topic to solve topics. 

If you have anymore issue in the future, feel free to contact us again 

Stay healthy and best regards,
maksch
TruckersMP - Support 

 

//locked and moved to Solved topics