Keep getting kicked due to unreliable connection

[Rivera Hernandez]

Hi, I keep getting kicked due to unreliable connection right after connecting to the server. What could be the issue?

 

I have tried the folllowing:

- Using VPN

- Changing DNS server

- Rebooting router

- Restarting the PC

 

None of them worked for me, any solutions?

[Unnamed User]

Hello! This usually happens when you spawn in high traffic area.

Try to spawn somewhere else than Calais and Duisburg or don't fo anything until all players will load for you.

[Orovcol]

Hey @Rivera Hernandezthis is a known issue which other players experience too. You might want to check out this forum topic: 

 

 

I hope I could help you. 

 

[Winter~]

Hello,

 

Did you get the answer you were looking for with the answer given above?

Your confirmation of the status of your issue/question helps us keep the forum always organized!

 

I look forward to your response  

 

Kind Regards,

Winter~

TruckersMP - Support

[aaalexxx]

The method you tried will not work and may even worsen the problem as those will increase the Ping if you use the wrong setting

You may try Simu's method, but if you already spawn your truck in another city or another server

If nothing improved, It is mostly your ISP problem or your internet connection is just bad (Ping too high)

 

[Guest]

@Rivera Hernandez 

 

This could be issue with your pc hardware or you may need have open nat type.  Can you please test your internet speed and share it with reply here ? https://www.speedtest.net/

 

 

[General18]

Hello there!

 

Regarding unreliable connection, these are the solutions we usually send if we get a support ticket about it:

 

> Avoid using Wi-Fi.
> Avoid uploading or downloading and playing MP at the same time.
> Avoid doing Windows Updates at the same time.
> Avoid having too many users or devices at the same time into your network.
> Avoid using streaming services at the same time.
> Check your firewall settings into your router/switch.
> Prefer using servers nearest to your location.
> Try to talk with your ISP (Internet Service Provider) and see if you can come up with a solution. Ask your ISP if they support internet profiles such as Fast path or Interleave and ask for Interleave. Interleave will raise your ping but it will do more packet checks by your ISP.

 

 

And the following is what I some times send, to help with troubleshooting  

 

One way to monitor your connection issue, is by typing into console "g_developer 16" (Without the " ")
In order to remove it put it back to "g_developer 1"

The above command will bring the below panel which will show information about your internet connection. The ones which you are mostly interested in are Packetloss last second and Packetloss total.

The optimal is always having 0 but if you see that those values are rising then you should worry for not having a stable connection or your pc being overloaded/not able to keep up (If its not stable, there can be many reasons for that)

This is what the command brings up: https://imgur.com/R8tMyzK

 

After the command has been activated, drive around, keep an eye out for: Packetloss last second and Packetloss total. And most importantly: Keep an eye on the road  
Oh and, no need to hurry. Take your time, setup your wheel and all (If you do own a wheel), and go ahead and test it  

Also, if you can record a video where we can see what the values are, it might also be easier for us to tell if its one thing or the other (PC or internet. Also, if it's being recorded, you don't have to keep an eye out for the packetloss numbers. You'll just be able to check them after an 'Unreliable connection' kick)  

In case you don't have the Dev console, follow the below step by step guide on how to enable it:

1) Open the "config.cfg" file with a text editor such as notepad in the directory of ETS2 in your documents folder
2) Set uset g_developer "0" to uset g_developer "1"
3) Set uset g_console "0" to uset g_console "1"

More information can be found at https://forum.scssoft.com/viewtopic.php?f=11&t=61852

 

 

We're looking forward to hearing from you  

Sincerely,
General18
TruckersMP - Support

[GEMINaai_ZA]

Hello there! 

Your topic has been inactive for 3 days since the last reply.

Because of inactivity, I will have to move this topic to Inactive Topics.

If you have any further queries, feel free to DM me or another Support Team member and we will open this topic as per your request.

You have 1 week to contact us.

I hope you understand. 

Thanks to all participation. 

Kind Regards,
TARK777
TruckersMP - Trial Support

//Locked and Moved to Inactive

[Beenz.]

Hello there,


Due to this topic not wanting to be opened after 1 week of being Inactive, I will have to move it to Unsolved Topics.
If you are still having issues, feel free to contact us here: https://truckersmp.com/support


Kind Regards,
Beenz.
TruckersMP Support



//Moved to Unsolved Topics