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Found 6 results

  1. Hi all, I can see that many of your are spamming the help section because they can't authenticate/connect to the servers even if they show as "Online". Also see people who mention once they are connected it's laggy. I do not know the root cause of the problem but I can tell you that this happens for everyone not just you and you can only wait for the problem to be fixed from the TMP side. No need to post yet another thread for help. In the meantime you can monitor if the server are still unstable by checking the status page graphs as follow: Go to this page: https://stats.truckersmp.com/ Scroll down to the graphs section and select a zoom of 1d or 2d All the red arrows on the screenshot below show when the servers became unresponsive: As you can see compared to the 2nd of July (first part of the graph), on the 3rd and today we have lots of downtimes. Until these drops continue to appear every couple of hours, I would expect authentication/connection/lags issues. Hope this helps!
  2. Hello; When I try to enter the TruckersMP Forum from my phone it asks for a code for 2FA but the site says the code is incorrect even though I entered the code CORRECT. I can login TruckersMP page but I can't login Forum with my phone. But I can log in from my computer. ( https://i.imgur.com/5Uc3nNS.jpg ) I tried these; Clear history from Safari. Logging in from another Wi-Fi or cellular data. Log in from Chrome and Google apps. Reset my Network Settings. Clear TruckersMP's Website Data. Log in with VPN. But still I can't log in from my phone. Do you have a solution to this?
  3. This guide might be OUTDATED Please refer to this Knowledge Base article instead: https://truckersmp.com/kb/16 Dear players Privacy and safety of our team's and players accounts and information within all of TruckersMP is a very important thing to us. We want to make things as safe as possible. That's why we decided to implement a Two Factor Authentication a few weeks ago. How to enable 2fa at truckersmp.com Firstly, you need to open truckersmp.com and log in with your truckersmp account. Hover with your cursor over „Account“ at the top right corner and click on „Settings“. After that, click on „Account Settings“ at the right side of the window. Thirdly, you will be redirected to the account settings where you can edit your account, delete it or enable/ manage the Two Factor Authentication In the Two Factor Authentication menu, you will be able to see the button „Enable Two Factor Authentication“ as you can see in the following picture: Click on it. You now have to open an authentication app, such as Authy or Google Authenticator to get started. You can then scan the QR code to add TruckersMP to your app. Once you've done that, some backup codes will appear. Copyy or screenshot them! This is a very important step for future reference (in case you switch the phone, are not able to login, etc.). Now you will see your code in the authentication app. Every time you want to log in on truckersmp.com, you just have to enter it there. How to enable 2fa on the forum Go to settings, account security Click "Enable" in the Google Authenticator section Open any 2fa app (Authy, Google Authenticator,...) and scan the QR Code Enter the scanned verification code from your app in the provided field Once you've entered the correct authorisation code your 2fa is set up and your security settings will look like this: Once you have applied the settings as shown above, the authentication should work without any issue. Please always remember your backup codes! You've lost your codes and now don't have access anymore? As already explained above, it's very important to remember the backup codes in case you don't have access to your phone, for example. We get many support tickets because of the same problem - users lost their backup codes and can't sign in anymore. Nevertheless, you will be able to login to your account again by creating a support ticket at truckersmp.com/support. Describe your problem and once a manager's there, your 2fa will get deactivated and you can set it up again. After you've done this step, you should definitely save the codes! Now you should be able to login as usual again. If you have any further questions, feel free to ask Best regards, NeonLeon TruckersMP Team
  4. Vážení hráči Súkromie a bezpečnosť nášho tímu a účty hráčov a informácie vo všetkých TruckersMP sú pre nás veľmi dôležité. Chceme byť čo najbezpečnejší. Preto sme sa pred pár týždňami rozhodli zaviesť dvojfaktorovú autentifikáciu. Teraz máme veľa žiadostí o podporu, ako ju povoliť a niektoré ďalšie veci o 2fa. Ako povoliť dvojfaktorovú autentifikáciu 1. Prihláste sa na svoj účet na našich webových stránkach 2. Presuňte myš na tlačidlo "Account" v pravom hornom rohu, potom kliknite na tlačidlo "Account settings" na pravej strane. 3. Dostanete sa na obrazovku Nastavenia účtu, kde môžete upravovať svoj účet, zrušiť alebo povoliť alebo spravovať "Overenie dvoch faktorov". 4. V "Overenie dvoch faktorov" budete môcť vidieť tlačidlo "Povoliť overenie dvoch faktorov", ako je zobrazené nižšie. (po eng. Enable Two Factor Authentication) 5. Teraz musíte otvoriť autentifikačnú aplikáciu (Authy alebo Google Authenticator) a naskenovať QR kód, ktorý vidíte na obrazovke. 6. Pokiaľ aktivujete 2FA, mali by ste na obrazovke zobraziť verifikačný kód zálohovania. Uistite sa, že ich skopirujete alebo odfotíte! Toto je veľmi dôležitý krok, 7. Potom pri každom prihlásení na webovú stránku budete musieť zadať verifikačný kód, ktorý sa zobrazí v overovacej aplikácii, aby ste sa mohli úspešne prihlásiť. Ako povoliť 2fa na fóre TruckersMP 1. Nájdite tlačidlo Nastavenia (Settings), „Zabezpečenie účtu“ 2. Kliknite na sekciu Povoliť nástroj (Enable) Google Authenticator 3. Otvorte autentifikačnú aplikáciu (Authy alebo Google Authenticator) a naskenujte QR kód, ktorý vidíte na obrazovke. 4. Zadajte overovací kód naskenovaný v aplikácii do písacieho poľa. 5. Po zadaní správneho overovacieho kódu bude váš 2fa nastavený a vaše nastavenia zabezpečenia budú nasledovné: Po použití vyššie uvedených nastavení by nemali byť žiadne problémy s autentifikáciou. Zapamätajte si prosím svoje alternatívne heslo navždy! Čo mám robiť, ak stratím verifikačný kód a už sa nemôžem prihlásiť do validátora? Ako je uvedené vyššie, ak napríklad nemáte prístup k telefónu, je dôležité si zapamätať záložný kód. Kvôli tomu istému problému sme dostali veľa vstupeniek - užívateľ stratil záložný kód a už sa nemôže prihlásiť. Môžete sa však znova prihlásiť do svojho účtu vytvorením lístka technickej podpory na adrese truckersmp.com/support. Popíšte svoj problém, akonáhle je manažér online, váš 2fa bude deaktivovaný a môžete ho znova nastaviť. Po dokončení tohto kroku si musíte kód uložiť! Teraz by ste mali byť schopní sa znova prihlásiť normálne. Ak máte akékoľvek ďalšie otázky, neváhajte sa opýtať Preložil: @Dominik (iFlufy) Originál (Source): @NeonLeon
  5. will not pass authentication
  6. I have the following error when I try to join in the game, and i need a solution "Unknown authentication error", I appreciate the solution, thanks for your attention. my steam profile: http://steamcommunity.com/id/alejitoro1/
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