Mike Dragon

Ok, so on Tuesday I posted this: https://forum.truckersmp.com/index.php?/profile/666-mike-dragon/&status=61971&type=status

I talked to my boss about the situation (apparently he wasn't meaning to talk about it but I made him) and to sum up the story, thank God I am not losing my job. I still don't know if there will be any cuts, however, but that right now is the least of my concerns.

One thing he brought up a while after we talked is that the way I treat our clients may not really been the actual reason why they cancelled with our company. Because I'd have to get into specifics and that would result in a VERY long text, I will cut short and go straight to the two main details: All the clients that cancelled under the excuse that my treatment and/or services were poor have one thing in common: The partner company that provides them with a store sales system for management of their sales and products. My boss also pointed out an issue our major client was having not long ago with the speed with one of their stores was accessing the system, which is hosted in their server in the main store, so it relies on an internet connection.

For a while they have been complaining that every two days, around the same time, the store would lose connection to the system and the server so they called us to investigate the problem. I monitored their connection for weeks and the connection itself was perfectly fine. What was happening is that their ISP was changing the external IP and the software in the server, responsible for managing and "translating" that IP to one that's always static was not renewing the connection quickly enough. I brought this up to my boss at the time and the pattern would repeat itself every two days around the same hour. The external IP would always change and the software was not renewing it quickly enough and we know that all ISPs do an auto-renew of each IP they provide every few days. The solution? Have the client contact their ISP to either ask for a change on the time in which the IP was being renewed or hire a static IP service. But what happened instead is that the owner (or manager, I don't know what the guy is) of the company that provides them with that sales software system said instead that they should simply upgrade their internet to a optical fiber connection. Well, they did. I went to both stores to set up the new modem in their network. The connection is great and fast! But guess what still would happen? Yeah, that's right. The connection to the server was still being lost for a few minutes and the IP was still changing in the same pattern. They complained about it to us, naturally, and my boss told the owner of the company (our client) that they have been warned and told what to do to fix that problem, that the solution was not upgrade to fiber and that that decision they made had been suggested by the guy of the sales software company and they (the client) took his suggestion on their own and without our knowledge.

So his theory is that the client brought that up to the guy of the sales software company who certainly was not happy about, well... essentially being told by the IT company that his solution for his client was wrong and ours was right so he must have contacted our clients in common and told them something awful that convinced them to cancel their contract with us. It would be too much of a coincidence that all the clients who use the same sales system would cancel within very few months apart and for the same reason, while the other clients who don't use the same sales system are still with us, have no complaints and in fact, two actually praised my service and treatment, recently. Something just doesn't add up!

I am absurdly upset and down with all of this but I feel better now that I have calmed down and am not losing my job. Also, thank you all who showed me your support and encouragement on the previous status post. I am really sorry this one turned out as long as it did. I tried to be as brief as I could, I promise! Hahah. Anyway, thank you for reading.