Our experience tells otherwise; it's not that black and white. It is not our intention to "bring trolls back". Rather, we have revised our banning structure to enforce more reasonable punishments with the values of the community in mind. We still have the means to remove players whose sole purpose it is to cause harm to other players.
I would like to stress that reporting players is not a competition; instead, it is a tool to notify our Game Moderation team about troubled players that do not play according to the rules and negatively affect your gameplay. As mentioned above, if users play on our servers with the sole purpose to cause harm to others, then we have the means to remove them. The new rule change, however, covers players that do accumulate multiple bans within a relatively short time frame (which are not necessarily caused by intent) and provides them a chance to improve in the future instead of straight removing them from the platform forever. Removing players forever is an extreme punishment and should only be issued when necessary, but not as an automatic consequence of having n amount of active bans, considering that the context of bans may differ considerably. It is the nature of the offences, not just the number of bans, that matter to us to decide whether a user does not deserve another chance.
Albeit understanding that it may seem that way, I can assure you that this is not the case. I hope I have explained it in a way that you understand our reasoning behind this update. We are aware that the number of consecutive players has dropped, which coincided with the release of Convoy Mode. In a recent blog, we also highlighted this and described some of our plans for the future. While Convoy Mode allows you to play however you like with other friends, our servers enable thousands players from all over the world to play together in an exclusive online environment; we aim to extend that experience in the future by incorporating additional exclusive features that the base game won't offer you. This rule change is not part of some shady plan. In fact, we expect most players that have had their ban inactivated by the unban wave have probably left our community already and will only find out they have been unbanned in case they decide to return one day. Moreover, this change has been on our agenda since September 2021. If we were truly that desperate, we could have easily implemented this change a long time ago.
I hope this clarifies some of the concerns that were raised.