Hi there,
I'm sure you are rather frustrated at the incident that you were involved in here. As a matter of fact, i'm sure anyone would be.
However, Game Moderators are not able to be online all the time and everywhere at once. The TruckersMP Team have people from all over the world to ensure that there are people about during all time zones. Naturally, the Euro Truck Simulator 2 attracts a more European player base than US or Oceanic, this can lead times where there are less moderation staff around during these areas day time.
The ingame report system is dealt with on a First In First Out system which means reports that came in first are dealt with before last ones. As i'm sure you're aware, reports time out after around 10-15 minutes, this is due to there being lots of reports that get sent into the system but it takes quite a lot of time for moderators to deal with them. If they weren't to expire, there would be hundreds, if not thousands of reports that would be impossible to get through.
I see you have some video evidence of the perpetrator here. As i'm sure you're aware, there is online reporting system in place so that the perpetrator can receive a punishment for their actions. I understand this is not ideal in the moment, but it ensures that they definitely don't get away with their actions.
You can find more information about the reporting system here: https://truckersmp.com/knowledge-base/article/8 https://truckersmp.com/knowledge-base/article/10