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McMillan TAC 50

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  1. McMillan TAC 50

    Broken policies

    Hi there, I trust you are doing splendidly and enjoying the season. Suggestion Name: Review your overall policies by means of mentioning how the rules are going to be implemented EXPLICITLY. Suggestion Description: I am writing to express my disappointment and frustration with the current state of affairs, where a Game Moderator (from now on referred to as Admin) can do whatever he likes, whenever he wishes, because the "Official rules" are incomplete (i.e. the actual punishment, for breaking any of the rules, is not mentioned - thus this sort of "system of justice" is highly subjective, and likely abusive towards users who might be punished too harshly for their mistakes). I would like to mention some ambiguous rules which invite to unreasonable reactions from your Admins: - under the "§1 - Service-wide rules", "§1.5 - Inappropriate use of language, communication and impersonation of any kind", is this rule: "Impersonating other users, political figures, Moderators or acting like someone who is more superior. This can be through the way you speak, sounds, your avatar, your license/interior plates, username and/or your game tag." From what the letter of the text says, one's ID (i.e. name, tag, plates, any text used to define one's identity) cannot INTENTIONALLY be the same with: another user ID, a political figure name, a Moderator ID (please, make sure that is very clear what an inappropriate ID is (i.e. ALL forbidden domains/words); anything else should not be considered wrong, unless specified to be so under another rule). There is no objective way of punishment mentioned for breaking this rule. As it is, the Admin may ask the user, via in-game chat "Y", to change his current ID, but the user might not pay attention to chat, might be in the middle of a maneuver in the traffic, might not be able to comply immediately etc., and then the Admin consider the user is defying him, thus applying a subjective punishment. A clear way to proceed in these situations should be stated under this rule (e.g. 1. Kick + reason + asking to comply; 2. use Admin command to change the user ID + restriction for the user to change his ID for a time). - under the "§1 - Service-wide rules", "§1.5 - Inappropriate use of language, communication and impersonation of any kind", is this rule: "Avatars, usernames and in-game tags need to be appropriate and cannot contain offensive content in any way. Your name must consist of at least four alphanumeric characters or else it will be changed by staff." which is an addendum to the previous one, by mentioning the offensive content of the user ID (please, make sure that the rule strictly specifies what is considered to be offensive). And again, there is no objective way of punishment mentioned for breaking this rule. A clear way to proceed in these situations should be stated under this rule. There is a severe lack of objective judgement, because ALL RULES simply fail to mention the punishment for breaking them. Under the "§2.10 - How bans are issued", the situation is indeed disastrously as it encourages subjective/unreasonable/abusive actions from your Admins: "The first 3 bans issued are at Game Moderator discretion." Also, starting from 4th ban, every single rule becomes oppressive, as the punishment is equal and very harsh for breaking any of them, in a context where the first 3 bans are exclusively unfair/questionable/inappropriate since there is no mention of how the Admin MUST proceed against an user who broke any of the rules. This sort of "record" of the user's mistakes is extremely discouraging for the user and, in the same time, very "inviting" for the Admin to "feed on the user's corpse." This practice must be stopped immediately! Assuming every single rule has an official/standard punishment, breaking multiple rules at once will of course increase (cumulative, x + y + z, EACH ONE < 4 DAYS) the duration of the ban, but anything more than that is beginning to feel overzealous and aggressive towards the user; also, continuing with this assumption, the "appeal ban" system becomes useless, as there will be no misunderstanding of what happened and how the situation was dealt with. Any example images: Text is enough, thank you. Why should it be added?: Because you are doing it wrong. Because it is unfair for your users. Thank you for your time. Have a nice day and please do take care! Regards,
  2. McMillan TAC 50

    Broken policies

    Topic Title: Broken policies regarding the feedback process TruckersMP ID: 2426565 URL: https://truckersmp.com/feedback/view/16439 or any feedback ticket, I assume Server Time / Date: 21:00 / 05.12.2018 or any time, I assume How to reproduce: Create a feedback ticket and then embrace God, because only He can help you through this. Browser: Microsoft Edge or any browser, I assume Screenshots/ Videos: What about text? Hi there, I trust you are doing splendidly and enjoying the season. I hereby ask you kindly to forward this message to the ones responsible with your website maintenance, as this might be a bug or your policies are broken. I currently have a feedback ticket opened. This ticket was created on 21.11.2018. The Upper Staff replied on 25.11.2018 and I immediately replied again, 25.11.2018. Then the Upper Staff replied on 29.11.2018 and let me know that: "This feedback ticket will be marked as Finished in 48 hours from this comment if no further comment is made". This instance did not happen when it was appointed to (i.e. "Finished in 48 hours from this comment"); instead, it happened on 04.12.2018. From 29.11.2018 to 04.12.2018 the time period is far greater than the 48 hours mentioned. Even more, this information, that the ticket is now finished, came in form of a reply from the Upper Staff, not as a no-reply automatic message as it should be. In this last reply, I'm informed that "In case you don't reply after one week, this ticket will be automatically Closed." Today, 05.12.2018, I urgently need to create another feedback ticket, but hitting the button "New Feedback" returned with the message: "You have created a Feedback less than 3 days ago. You must wait 3 days before creating a new one." or this is not true, because my ticket was created on 21.11.2018, 14 days ago. I also have a distinctive feeling that I will not be able to create a new ticket unless the current one is closed, or this procedure will take a ridiculous amount of time: my last reply was on 25.11; Upper Staff reply should have been on 29.11 - but instead, it bugged the ticket on 04.12. with a new reply instead of a no-reply automatic message of finishing the ticket. Thus, I am supposed to wait from 29.11 (last genuine reply) or 25.11 (my last reply) to 12.12 or this is unacceptable. The 48 hours were actually 5 days and now I have 1 entire week to wait more "In case you don't reply after one week, this ticket will be automatically Closed." This policy of double-marking the ticket - finished and closed - is taking too long for no reason. The 48 hours after the last reply should be the deadline of the ticket and then the ticket should get automatically closed by a robot. Being able to send 1 feedback ticket in 20 days (22.11-12.12) gives me the impression that you don't actually want any feedback to be sent. This thread here itself was meant to be a feedback ticket, but there is no chance to create one, especially since there is another urgent business to be reported via the feedback system. Have a nice day and please do take care! Regards, [email protected]
  3. McMillan TAC 50

    Light Mod

    Hi there, I trust you are doing splendidly and enjoying the season. Suggestion Name: Realistic Headlighting LHD Suggestion Description: I would very much appreciate if you could allow this mod on your platform. Any example images: https://steamcommunity.com/sharedfiles/filedetails/?id=716956561 Why should it be added?: It should be considered because it greatly improves the quality of the headlights (no more blinding / very powerful reflections; it adjusts the range and angle of the headlights; overall, a much realistic aspect / texture and a more enjoyable experience when driving trucks on your platform). The headlights mod and the sound mod are quite essential for improving the single player gaming experience, in my opinion, and I would love to be able to use them on your platform too. Right now, the mod manager doesn't recognize them when I log in via your client and thus they are automatically disabled. Have a nice day and please do take care! Regards, [email protected]
  4. McMillan TAC 50

    Admin Camp

    Hi there, I trust you are doing splendidly and enjoying the season. Suggestion Name: Admin's Car Position / Camp / Chaos / Reckless Driving Suggestion Description: I would very much appreciate if you could place a Game Moderator's car as shown below. Any example images: https://www.youtube.com/watch?v=Fjz2BvOVjzA&amp;feature=youtu.be https://imgur.com/OxeEccp Why should it be added?: It should be considered because there is too much wrong way and reckless driving, which almost always result in ramming and blocking (mostly during the night, but the day is not excluded). Have a nice day and please do take care! Regards, EDIT: Demonstration purpose only: EDIT*: With the map being redesigned, this problem is now solved. Please consider this thread /CLOSED. https://www.youtube.com/watch?v=fV0ZsudXFtA&amp;feature=youtu.be https://www.youtube.com/watch?v=EI4bmPVN_YQ&amp;feature=youtu.be https://youtu.be/dmg-cIepX6Y?t=95 https://www.youtube.com/watch?v=KFDOZFCtg4w&amp;feature=youtu.be
  5. McMillan TAC 50

    Sound mod

    Hi there, I trust you are doing splendidly and enjoying the season. Suggestion Name: required Silent Turbo mod Suggestion Description: I really need to get this mod working, as it removes the extremely annoying whistling sound made by turbo engines when accelerating. Right now, the mod is not recognized on your platform and I have to play with Sound Effects turned off :< Any example images: https://steamcommunity.com/sharedfiles/filedetails/?id=1353357428&amp;searchtext=silent+turbo Why should it be added?: Because this tinnitus sensation is killing me. I would very much appreciate if you could authorize this mod, so I can use it.
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