Torpedo423

First off, if this is the wrong place, please move. Hi all I recently had some issues with a player hacking on the ATS Europe server, however while we were driving along and recording him he vanished into thin air and his account seems to be gone. I went to submit a report ticket as I have his numbers and video evidence, but it kicks it back as being unable to find the player. Any suggestions or just get on with it unless he returns again? I've attached a link to the video showing the incident.