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Rico

Support Manager
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Posts posted by Rico

    [ANSWERED][ST] Support Team Applications

    in Answered Questions

    Posted

    Hello @Xiao Zhe, 

    Thank you for asking us a question on here 😄

    Our last Support Team recruitment was in March 2023 - and since then the Support Team has been thriving with the everyday queries across all of our platforms. We tend to base our recruitments when we are struggling with workload - and since then our supporters are highly motivated and workload is managed relatively well across most of our languages that are supported, therefore we do not see it reasonable to hold a recruitment when things are running relatively smoothly. We may be looking to expand into languages which are not yet supported or languages which are in high demand from our players. These languages include:
     

    • Turkish 🇹🇷 
    • Czech / Slovak 🇨🇿 (looking to expand into)
    • Polish 🇵🇱 
    • Russian 🇷🇺 
    • Portuguese 🇧🇷🇵🇹 

    I hope this answers your question, however at the moment we are in a relatively good position as far as team members go and current workload. However we may be seeking additional support in the languages above over the coming periods. 

    • Like 9

    Update to our Game Moderation Strategy

    in News Archive

    Posted

    7 hours ago, Bеаn said:

    This is all we've asked for from the outset. We never asked for you lot to get involved, yet here you're 'jumping on the bandwagon.' You're correct; a random player wouldn't need to see how long someone is banned; however, as the majority of our arguments have been saying, surely, reporters should be able to see.

    Presently, reporters are meant to have evidence live for 3 months, unless the ban is permanent. However, there is no way to see if a ban is permanent or temporary.


    I don't see your point in why the reporter should see the ban length given here? One way to mitigate this would be in the report system when the Game Moderator leaves their message, it will say the correct time to leave the ban evidence. If it's a temporary ban - 3 months. If it's something else it would tell you the evidence to be active permanently. 

    Update to our Game Moderation Strategy

    in News Archive

    Posted

    21 minutes ago, Bеаn said:

    They've not been able to do that for years. Why change it now? I don't think this is the reason for the change at all. I have a feeling that this change revolves around people complaining that people in-game aren't getting banned for long enough. So, to combat the complaints, you've removed how long someone is banned.

    I hope for the sake of all the theories out there, that something is released to inform you and us as to why these changes have happened as I am a Support Manager I cannot tell you the detailed specifics nor can a team member. The reasonable reasoning here would be, we do not need to know how long X user's ban is if they want it private - if they would like for you to know the specifics they will make their profile public, ban-lengths by GMs are given out to certain guidelines and are followed strictly (as they are monitored actually 🙂 for those that cannot believe that. ) However, let's wait for a detailed response from the correct department here and hopefully this will satisfy any curiosities. 

     

     

    32 minutes ago, Bеаn said:

    Oh, and in the tab menu, there's an option called 'Show TruckersMP profile' or something like that. This option literally dispels your reasoning.

    For a person that is a big advocate on "intelligent" posts, if the Game Moderator is driving and see's someone crash in front of them do you think that they are going to check their profile and then issue the ban? They will issue the punishment to make sure it is in accordance to guidelines and then complete any necessary changes after. 

    • True Story 3

    Update to our Game Moderation Strategy

    in News Archive

    Posted

    38 minutes ago, Bеаn said:


    I beg to differ. If this were the case, then every other staff member who has stated that the reason for removing the ban lengths in-game was because they don't want to display incorrect information are liars. Is that what you're saying?

    Source: https://prnt.sc/tiUzXIzMdFkf

     3v's comment is related to when punishments are given in game those will be punishments adhering to the punishment guidelines. As GMs cannot see a users profile whilst being in game bans needs to be reviewed after to see if there are any history bans or additional violations by said user. Which is why they may be wrong and not because El Reja is calling others liars. 😄 Once again throughout this topic, there is limited things that you are able to see or unaware of, hence are jumping on the bandwagon and coming to the most absurd conclusion. 

    • Like 2
    • True Story 1

    Update to our Game Moderation Strategy

    in News Archive

    Posted

    What is more ironic in this topic is the small amount of people who are heavily criticising this are the ones who do not have activity at all in game and talking about gameplay experience 😂 

    Also the big problem here is, which a lot of people seem to be missing out and quickly jumping on the bandwagon, is that BIG changes take time for you to see the real difference this has made. The report decrease and the reduction of days allowed to report someone are mitigators and will all play into a bigger role with new changes in the near future.

    Another few points that were raised here, was that of course you are going to see a massive influx of activity over the summer period, and reports spiking up and the possibility of less Game Moderators/Report Moderators due to holidays and so forth. Let time do it's thing, and let's stop jumping to conclusions before you are able to see results. 🌟

    • Upvote 3
    • True Story 3

    Update to our Game Moderation Strategy

    in News Archive

    Posted

    On 9/12/2023 at 1:40 PM, [MCG] RedWolf [CZ] ~ said:

    Okey, I didnt mean like thus answer should come only from GM Team, I mean it objectively about all the team. Game Moderators, some of them are afraid about to say something outside of the team in case they could be 99% fired from the team. 

     

    I received few messages from my GM friends, and could say that situation has really changed and I would like to see the things back as it was before 3-4 months ago.. And only last thing, if you want to be like "have some things within the Staff Team" then there would not get any info outside the team, however it does. So playing like we have some private rules, having changed the GM names in report system I think, wasnt neccessary, anyway it's your goal. I can only say that many of people just Lost their motivation to be in the team due to fact that Managers did not gave them a chance. 

     

     

    Thank you! 

    RedWolf [CZ] 

    Staff members will never get fired for expressing their own opinions.... they are free to say whatever they want to say on our platforms regarding changes that have been announced. So, I do not see where this is coming from. The other statements present a false misrepresentation, and definitely not the case and can be misleading to the wider public with comments such as these 😄 

    • Upvote 3
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