Hello fellow TMP community member,
I, Aopin, also known under my previous name, Nicoduivel, have played online on the multiplayer servers for about one year and a month as of this moment. Since many players still have troubles dealing with the aftermath of trolls and accidents I decided to share my tips and ways to deal with these situations in the hope of helping you easily resolve your issues.
How to deal with trolls and other players that violate regulations on purpose?
Now let's start of with probably the most common cause of accidents on the multiplayer servers. Trolls and accidents caused on purpose. Unfortunately no countermeasures within the current capabilities of the TMP community can completely eradicate the occurrence of these types of annoyances. It is unrealistic for admins to be available 24/7 to everyone, but luckily for us the TMP admin team is very dedicated to resolving these issues in the game, or afterwards on the report system and forum. Even though how frustrating the things that happened might be, it is important to not get tempted to do the same back to a troll. This might actually cause problems for yourself if they are against the rules. Please realise that chat abuse is one of these things.
What can you do yourself?
First of all, in order to report a player for something they did, which is against/in violation of the rules, you need evidence. An easy way for you to always have evidence is to record your sessions. Sort of a digital dashcam, if you will. Software for doing so is readily available all over the internet. Here is a good list of useful screen recorders: https://www.techradar.com/news/the-best-free-screen-recorder
Also do not forget to take the players information. This can easily be done by typing "/pinfo (In game ID, this is the number behind a player's name tag.)"
Now of course video evidence is required for anything that can't be proven with screenshots. Take for example: Ramming, Blocking on purpose for extended time (so players that just got rammed will not be falsely accused), CB radio spamming and wrong way driving.
Other things such as chat abuse or comparable instances won't generally require video evidence, but it still is preferred.
Obviously some players do not have computers capable of recording video while also playing the game. For those players it will not be as easy to prove the things other players have done wrong. In most cases it will simply be impossible to do so. After all innocent until proven guilty is the best way to go in a moderation system. This might not always be in your favour, but at least it keeps lots of innocent players safe from false accusations.
How do I report a player?
The first question you should ask yourself though is if the causer of the accident did so on purpose or by accident. If it is clear the player did not mean to do any harm and did not drive recklessly, you could simple decide to not file a report at all. This also will save a moderator some time checking through reports. You are of course always still allowed to report the player if they violated the rules.
When you've decided reporting a player is the right thing to do, then this can easily be done in game.
You press tab to open the in game menu. In this menu, all you have to do is press the player's name and then click the report button. Select one or more violations that the player committed.
When the report is sent, an admin will review the report if there is time to do so. Even when reviewed the admin might not always be able to take action against the player.
No action was taken against the player, or I wasn't able to report the player in-game on time.
This is where your recorded evidence comes into play. Go to the TruckersMP website: www.truckersmp.com
Here you can login to your account and then select "Account" and then "Reports." Simply click "New Report" to file your report.
All you have to do is fill in the report (requiring the earlier mentioned "/pinfo") and provide the required evidence. When needing to provide screenshots websites like Imgur can be useful. When needing to provide video evidence, I found the easiest way was to provide the relevant piece of your recording by uploading it to YouTube. This video can be hidden or public, as long as it is accessible from the report page.
Then the only thing left to do is wait until an admin reviews the report and decides what would be an appropriate action to take.
Please do not report the same thing again if the action taken was not up to what you expected.
What can you do to overcome the problems after the incident? [damage and being stuck]
Of course, the easiest thing to deal with is getting stuck. Most players know the infamous F7+Enter key combination, because most players are familiar with these in game systems. After all, before being able to join MP, you should have played for about 2 hours in SP. In any case for players that do not know about this; pressing F7 followed by enter and agreeing with the terms on the interface makes your truck get "towed" (or just simply teleported) to the nearest service station. Here you will be able to repair any damages to your truck.
Unfortunately, as many players know, it is not possible to repair damage done to cargo. There are however a few ways to undo the damage in some cases. When you make use of the local freight market and quick freights it is possible to revert the game back to an earlier auto-save. This should restore your truck's and trailer's damage percentage back to the amount it was at the time of the autosave.
When using the external contract system, it is not possible to use auto-saves. It is however possible to cancel a contract without a fee. Alternatively programs like "CheatEngine" can be used to cheat the amount lost in damages back to your bank account. Watch out though! Programs such as "CheatEngine" can damage game files when used wrong. The program can also be abused to change other game properties, however do mind that you should not change things that would conflict with the TMP rules. Otherwise you could be the one that ends up being taken action against.
I hope the information above was useful to you.