[Question about Report]

Hello RedWolf,

 

14 hours ago, [MCG] RedWolf [CZ] ~ said:

Last question: 

If the reports are almost over 7 days without accepted/declined status, must they also been removed after 7 days?  Have I delete them or let them and wait.  

 

The rule states: "Reports must be filed no later than seven days after an incident has occurred."  So the duration is based on the creation date of your report and you do not have to delete the report or remove the evidence after that period in time. 

 

Have a wonderful day

 

Kind regards

NeonLeon 

[Question about Report]

Hey RedWolf,

 

3 hours ago, [MCG] RedWolf [CZ] ~ said:

As we can certainly see, the status of the web reports is "HEAVY" which means that the reports should not take as long as, for example, of status very high. My question is, how is it possible that my report is claimed, and the next day it has a new status again even though the user is banned after GM checked my report? 

 

This can happen because of certain internal processes regarding the report. I can't give you an exact answer as it could have many reasons. I doubt that the user was banned based on your evidence and the report was then unclaimed, at least not on purpose. There is also a specific time after which automatically claimed reports are unclaimed if the moderator in question does not take action. I assume nobody here will be able to tell you what the cause of the problem pointed out by you is, unless you create a feedback ticket. 

 

3 hours ago, [MCG] RedWolf [CZ] ~ said:

My second question is: 

Why does it take so long for GM to check reports on status "HEAVY". I can remember about previous time it took like 4-5 days, now it's about 1 week. Then I can't see any change about this rule. 

 

Well, the status heavy is based on the number of reports pending in the system, it is not based on the processing time of reports. Both indicators are not always proportional. There are times in which moderators process more reports in a specific time frame than in others, so even though the status gives you a rough estimation of the queue of reports, you cannot derive a processing time from this. 4-5 days and 1 week are relatively close to each other, so I suggest waiting some more days for the reports to be processed. 

 

3 hours ago, [MCG] RedWolf [CZ] ~ said:

My third question is: 

I can't send any more reports because some of non accepted / declined reports still pending from 02. november. 2023 

 

That is certainly a valid question. If the cause of the delay of the creation date is not your fault, I would personally say that creating the reports after more than 7 days is fine. This, however, is then a grey area. Maybe someone from the Game Moderation Team can give you a more qualified answer here; if it is the case that you cannot submit those reports, I would agree that this is not well-thought-out

and should be changed. 

 

3 hours ago, [MCG] RedWolf [CZ] ~ said:

On the other hand, I think it would be good to see the moderator who handle with current report in case we want to contact Game Management about something related to my created report. I know we also may see the id and can report it with id, but would be fair to see a Mod too. 

 

You can submit your suggestion in the respective section of the forum. If you ask for my personal opinion on this, I do not think that this should be added because it takes away the anonymity of the moderator dealing with the report. You could then privately contact them to complain about decisions, which is not what TruckersMP wants. If you want to complain about a report or have questions about it, you can file a feedback ticket and the managers will be able to see who dealt with your report regardless of what you see on your end. So the possibility to ask questions or complain about processes always remains. 

 

I hope this answers your questions! Have a wonderful evening  

 

Kind regards

NeonLeon 

[Reported people]

Hey there! 

 

Thank you very much for taking the time to file reports on our website. 

 

As for your question, we cannot define a specific day or period in time that is needed for Game and Report Moderators to process your reports. This highly depends on various factors, such as the income rate of new reports and the available time TruckersMP's moderators have. There are certainly times in which reports pile up for a while. I can guarantee you that the moderators work hard to take care of the reports in a timely manner but I guess you understand that this is not always possible. 

 

I suggest you wait patiently for a few more days or up to two weeks for your reports to be dealt with. Unfortunately, there is nothing you can do except for this. If you feel like the processing time of your reports takes too long, you can create a feedback ticket but these usually take longer than reports to be dealt with, so that won't speed up the process either. 

 

I hope this answers your question. If you need more information, just let me know. Have a great evening! 

 

Kind regards,

NeonLeon 

[Shut down the web report system]

I don't support this idea because even with the focus being now shifted towards the in-game report system, it's very likely that GMs will not be able to keep up with the whole income of in-game reports in the limited time they are stored. Therefore, if you come across a player who intentionally breaks the rules but no action is taken via the in-game report system, your last option is to create a web report. What changes is that the web report system should be the last option in the future and only be used for big and intentional offenses that definitely require action. This also justifies taking the time to upload evidence and to submit a report. 

[Adding a "report score" to the in-game report system]

8 hours ago, Granite said:

You are basically suggesting to make in-game roport system exclusive to C-D road and VTCs, if someone alone reports someone in the middle of wasteland, screw their puny ass, the chance that their report will be reviewd has just been divided by zero. They will have to sacrifice one of their slots for web reports and wait a week or two, that will teach them for not joining the horde and enjoing everything TruckersMP has to offer.

 

Their chances of the in-game report being dealt with are close to zero with the system that is in place now. That is because there are too many useless reports. These useless reports are the key issue that prevents GMs from taking a look at relevant reports at the same time. You have to use the resources that are available to you wisely. That means that GMs should deal with relevant reports instead of useless ones. My suggestion is the only option available that would to a high degree of certainty guarantee that the reports dealt with first are relevant and not a waste of time. As said before, it only makes sense to stop intentional perpetrators as soon as they commit the rule violations instead of dealing with irrelevant reports and 20+ people have to report that intentional perpetrator via the web report system. 

[Adding a "report score" to the in-game report system]

9 minutes ago, Granite said:

Now, about your suggestion (meanwhile already suggested multiple times), what about those additional multiple reports against single player, those do not need to be supported by evidence? Or each "click" on the report button against aleady reported player will also record additional evidence? Imagine moderator wading through all that evidence just to ban one player for 5 days, since it's still just one violation, not mentioning that capacity would need to be greatly upgraded. If it would be just some number added to the first report, it can be abused.

 

 

That's what I was referring to in the last part of my suggestion if you don't mind taking another read. However, if you get dozens of reports, it is likely that the player keeps violating rules, so you would not necessarily need to save all videos as you could just teleport to the person and would likely have enough evidence. But yes, in my opinion, it would be nice to see some higher capacity too. It's not true that this could be abused unless you are driving with a high number of people who all report the same person. 

 

11 minutes ago, Granite said:

In-game report system was never ever filled with countelss reports, it always holds limited number of reports, and thus a limited number of evidence (in the form of saved demo), and when it fills up, new in-game report submitted will push the oldest report out and it will expire.  If a player is reported in-game, until that report expires, no new report can be submitted against that player, this serving to maximize number of reports against as many players as possible.

The system has severely limited capacity because it holds the evidence.

 

 

 

I know how the system works, I've had in-game permissions for more than 4 years. That limited number of reports that you are talking about, however, is already "countless" because I've almost never seen that GMs could keep up with the incoming reports without dozens of reports being deleted. The reason for this is that there are so many useless reports for small mistakes and light violations that take too many resources. This problem would be solved with the system I suggest. It would prioritize those that harm the highest number of players and that only makes sense. If you are the only one being harmed by a player, you can drive on or create a web report if your in-game report gets deleted. It doesn't make sense that 20 people who report a player have to submit web reports because their report of said player gets deleted as GMs have to deal with useless reports at that same time. As I mentioned before, the longer you wait to take action against someone who intentionally breaks the rules, the higher your workload will be in the end. Therefore, GMMs aim to act proactively rather than responsively. 

[Adding a "report score" to the in-game report system]

Just now, Stones8000 said:

I like this, but it could be the case that intentional rule breakers who don't get reported by more than a few people are going to have reports lost. (If you get what I mean, tbh I didn't really know how to explain it)

 

This could indeed happen in very rare cases but usually, players who intentionally break the rules will do that multiple times and not only once. If this happens, the web report system can be used to bring it up. Currently, GMs have to deal with very light violations and check the whole video in-game while 10+ reports get automatically deleted at the same time. It would make more sense for those players to be dealt with who impact the game experience of more players and not simple mistakes or small violations. This takes too many resources and TruckersMP doesn't have enough to cover that.

 

It also has the advantage that it will lower the number of reports in total because GMs could ban someone with priority who otherwise would be reported countless of times via the web report system unless immediate action is taken. If you have someone who intentionally breaks the rules, the longer you wait, the more reports and as such the more work you will get. 

[Update to our Game Moderation Strategy]

I think TruckersMP is making a big step forward with that change as I also believe that the focus should be shifted more to the in-game report system. The first aim should be that violations are dealt with in a timely manner, preferably right after they happen. The changes introduced here are certainly helpful for that. However, I do think that the biggest focus should be on those who intentionally violate the rules and not those who make simple mistakes. That's why I think that it would be highly beneficial to add a "reporting score" to the in-game report system - the more times a player is reported, the higher it will be shown on the report list of Game Moderators and therefore dealt with first. I have described this idea with its advantages in the following topic and would love to hear your opinion on this: 

 

[Adding a "report score" to the in-game report system]

Suggestion Name: Adding a "report score" to the in-game report system 

 

Why should it be added?: Currently and in the last years, the in-game report system was constantly filled with countless reports and Game Moderators could not keep up with that high number of reports created in a timely manner so the vast majority of reports were deleted. With the new Game Moderation Strategy (referring to this topic https://forum.truckersmp.com/index.php?/topic/113285-update-to-our-game-moderation-strategy/), GMMs aim to optimize the in-game experience by shifting the focus of Game Moderators more towards the in-game report system. Whereas I think that this is a good idea to start with, I believe that even if the focus is shifted to the in-game report system, there won't be enough GMs present to guarantee that the majority of reports get dealt with before they are automatically deleted. This is usually not a problem if someone makes a simple mistake. However, if you have someone who intentionally trolls other players or negatively impacts the game experience of others, many players will quit the game or at least blame Game Moderators for not taking action. 

 

Suggestion Description: This is why I suggest introducing a "reporting score" / "number of reports" to the in-game reporting system. The more times a player is reported, the higher the reporting score of that player will be and those with the highest number of reports will be shown at the top of the admin panel and dealt with first. This means that I would like to get rid of the "FIFO" system and make this the second priority, after the number of the report score. 

 

In my opinion, this is what GMs should focus on because no one cares about a player making a simple mistake in-game. Just drive on. But if you have someone intentionally violating the rules, it can be very frustrating for all involved, and immediate action should be taken. 

 

Any example images: No image but an example: Player A gets reported once because they mistakenly crashed into a player out of negligence. Player B gets reported by 100 players because they have intentionally crashed into people. Player B will be shown at the top of the report list even though the first incident happened later than the incident of Player A. Game Moderators are then expected to deal with the rule violations of Player B first to take immediate action as they impact the game experience of more players. 

 

What remains a question here is whether or not GMs will be able to take a look at all reports of one player separately or if it will be limited to the first report of one player that came in. Due to these being mostly intentional offenses, it will likely be possible to teleport to the player and get enough evidence for a ban. 

 

[Is there any expection to age for recruitment jobs?]

TruckersMP does not make exceptions when it comes to age restrictions which also has legal reasons. However, you can already apply before you turn 16 years old - you just can't be onboarded before. This means that if a recruitment you're interested in opens 1-2 months in advance of your birthday, you may apply and kindly ask the managers to keep you on the list. Processing applications takes multiple weeks or up to a month and there is a waiting list you can be put on, so that shouldn't be a problem. In fact, I've done this several times when recruiting people for different teams and I assume that's still possible. 

 

Also, I highly suggest you to use the time you have left wisely to prepare for your application and to gain some reputation in the community. Try to be active on the forum and on Discord; this will be a big advantage when applying and some activity across our platforms is expected in most subteams. 

[(Failed to verify installed files) Pls help\]

Have you tried reinstalling TruckersMP completely? Here is a step-by-step guide: https://truckersmp.com/knowledge-base/article/148

 

If the error persists, I suggest you create a support ticket at www.truckersmp.com/support. This will make communication with you easier and the Support Team can check where your files are located.  

[Have you ever had a bad accident?]

I've never had a big accident in my life so far but I came around many fatal crashes as I'm part of the fire department. It's always worrying to see that many people do not offer any help and in some cases, prefer taking selfies with the crash scene instead. In my opinion, a first-aid course should be mandatory every few years for all drivers to extend their licenses. I've just recently come to a motorcycle crash where a biker crashed into a trailer of a tractor and was trapped under one of the tires. I became aware of the accident while working in my garden and decided to drive there to offer help, it was roughly 1 km away from where I live on a busy road. Nobody of the people helped the trapped person, instead, they just stood far away from the scene and talked with each other. They haven't even called the emergency until I approached minutes later.  I had to help the person, call the fire department/ambulance, show the ambulance where the person is, and everything else. The others couldn't even secure the crash scene. That's something I'll never understand. 

[Community Survey 2023]

With the community survey, TruckersMP sets a new standard for community participation and shows that the opinion of all players influence the decisions made. It's nice to see that the opinion of the community matters and it's certainly a big step in a positive direction that will contribute to a better gaming environment for all players. Thank you!  

[[Forum game] Players vs staff]

Nice to see that this topic is still active 

 

4

[TruckersMP Team]

[TRIAL SUPPORT] @Beenz. has been promoted to Support. 

[TruckersMP Team]

[RETIRED TEAM MEMBER] @TheBear1 rejoins the TruckersMP Team as Support. 

[TruckersMP Team]

[RETIRED TEAM MEMBER] @Beenz. has rejoined the TruckersMP Team as Trial Support. 

["The underlying connection was closed: Unknown error while receiving"]

Hello everyone, 

 

with this announcement we want to let you know that we have received a high number of Support inquiries due to the error mentioned above. It looks like this: 

 

 

Our Supporters, Support Managers, and Developers are currently working hard to find a solution for this that would work in all cases, however, so far reinstalling Windows has been the only solution that worked in the majority of cases dealt with by us. 

 

Almost all users who face this issue use Avira Antivirus but uninstalling it has in many cases not led to the problem being solved.

 

If you get the above-mentioned error message when trying to start TruckersMP, we suggest the following steps:

 

1) Remove Avira Security completely from your computer. After that, do a full reinstallation of TruckersMP.  

2) Make sure that you use the most recent version of the .NET Framework. You can find the recommended version here: https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48

3) Check if there are any available Windows updates and install them.

4) Create a text file called tmp.txt and write inside the following:

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319]

"SchUseStrongCrypto"=dword:00000001

 

When saving the file, change the name of it to “tmp.reg”. After saving, run the executed file and agree to the changes that it will make to the registry. Restart the PC and try to update the launcher.

 

5) Reset your Windows system completely and make sure to save all important files before doing that.

 

These are all recommendations we can currently give you. If none of these help or if you do not want to reset your Windows system, you have to wait for us to find a different solution for this issue or to fix the issue altogether. 

Of course, you can always reach out to us via www.truckersmp.com/support if you need any assistance. We will keep you posted on this issue here. 

 

Kind regards, 

NeonLeon 

Support Manager 

[TruckersMP Team]

[SUPPORT] @Doug Judy. leaves the TruckersMP Team due to lack of time. 

[TruckersMP Team]

[TRIAL SUPPORT] @Leon Baker has been promoted to Support. 

[TruckersMP Team]

[RETIRED TEAM MEMBER] @Leon Baker rejoins the TruckersMP Team as Trial Support. 

[TruckersMP Team]

[TRIAL SUPPORT] @EL KEES has been promoted to Support. 

[TruckersMP Team]

[TRIAL SUPPORT + EVENT TEAM] @Andreas. has been promoted to Support whilst additionally staying in the Event Team. 

[TruckersMP Team]

[SUPPORT TRAINEE] @ItsElih has been promoted to Trial Support. 

[TruckersMP Team]

[SUPPORT TRAINEE] @.Scanva has been promoted to Trial Support.