NeonLeon

Hello RedWolf, The rule states: "Reports must be filed no later than seven days after an incident has occurred." So the duration is based on the creation date of your report and you do not have to delete the report or remove the evidence after that period in time. Have a wonderful day Kind regards NeonLeon

Hey RedWolf, This can happen because of certain internal processes regarding the report. I can't give you an exact answer as it could have many reasons. I doubt that the user was banned based on your evidence and the report was then unclaimed, at least not on purpose. There is also a specific time after which automatically claimed reports are unclaimed if the moderator in question does not take action. I assume nobody here will be able to tell you what the cause of the problem pointed out by you is, unless you create a feedback ticket. Well, the status heavy is based on the number of reports pending in the system, it is not based on the processing time of reports. Both indicators are not always proportional. There are times in which moderators process more reports in a specific time frame than in others, so even though the status gives you a rough estimation of the queue of reports, you cannot derive a processing time from this. 4-5 days and 1 week are relatively close to each other, so I suggest waiting some more days for the reports to be processed. That is certainly a valid question. If the cause of the delay of the creation date is not your fault, I would personally say that creating the reports after more than 7 days is fine. This, however, is then a grey area. Maybe someone from the Game Moderation Team can give you a more qualified answer here; if it is the case that you cannot submit those reports, I would agree that this is not well-thought-out and should be changed. You can submit your suggestion in the respective section of the forum. If you ask for my personal opinion on this, I do not think that this should be added because it takes away the anonymity of the moderator dealing with the report. You could then privately contact them to complain about decisions, which is not what TruckersMP wants. If you want to complain about a report or have questions about it, you can file a feedback ticket and the managers will be able to see who dealt with your report regardless of what you see on your end. So the possibility to ask questions or complain about processes always remains. I hope this answers your questions! Have a wonderful evening Kind regards NeonLeon

Hey there! Thank you very much for taking the time to file reports on our website. As for your question, we cannot define a specific day or period in time that is needed for Game and Report Moderators to process your reports. This highly depends on various factors, such as the income rate of new reports and the available time TruckersMP's moderators have. There are certainly times in which reports pile up for a while. I can guarantee you that the moderators work hard to take care of the reports in a timely manner but I guess you understand that this is not always possible. I suggest you wait patiently for a few more days or up to two weeks for your reports to be dealt with. Unfortunately, there is nothing you can do except for this. If you feel like the processing time of your reports takes too long, you can create a feedback ticket but these usually take longer than reports to be dealt with, so that won't speed up the process either. I hope this answers your question. If you need more information, just let me know. Have a great evening! Kind regards, NeonLeon

I don't support this idea because even with the focus being now shifted towards the in-game report system, it's very likely that GMs will not be able to keep up with the whole income of in-game reports in the limited time they are stored. Therefore, if you come across a player who intentionally breaks the rules but no action is taken via the in-game report system, your last option is to create a web report. What changes is that the web report system should be the last option in the future and only be used for big and intentional offenses that definitely require action. This also justifies taking the time to upload evidence and to submit a report.

Their chances of the in-game report being dealt with are close to zero with the system that is in place now. That is because there are too many useless reports. These useless reports are the key issue that prevents GMs from taking a look at relevant reports at the same time. You have to use the resources that are available to you wisely. That means that GMs should deal with relevant reports instead of useless ones. My suggestion is the only option available that would to a high degree of certainty guarantee that the reports dealt with first are relevant and not a waste of time. As said before, it only makes sense to stop intentional perpetrators as soon as they commit the rule violations instead of dealing with irrelevant reports and 20+ people have to report that intentional perpetrator via the web report system.