Luna

Hi there!
 
Thanks for your questions.
 
Our Human Resources team was introduced a few years back and after a short time, it was decided that it did not meet our expectations. We trialed moving more tasks from the shoulders of managers and giving them more time for other tasks. However, many managers prefer doing interviews and recruitment sessions themselves as it can give them more insights into who is joining their team. 
 
Earlier this year, we changed the way team changes are visualized on the forum as with multiple roles and different ways of joining and leaving a team, it became more and more confusing for both managers and players when writing/reading such a post. The format we are using now was preferred by the majority involved in the rework.
 
Thanks for your interest!

Hey,
 
SCS has indeed announced that areas closer to Duisburg and the CD road are being revamped. If SCS removes these parts of the CD road, then that's how it is. Our map edits in the area are meant to facilitate the current amount of traffic. If there are changes, we will first adopt SCS's new version and then evaluate whether map edits are needed.
Please also keep in mind that only a very small part of the CD road is actually in Germany. We will see how SCS Software handles the rework of the area.
 
Thanks for the question!

Hey,
 
I know there is a Steam mod but that is a bit broken and not all vehicles are fully working.
Our Alternating Vehicles should always work. You can use them in single-player by copying the mods file to your own mods folder as explained here: https://truckersmp.com/kb/1438  
The same applies to other TruckersMP exclusive content such as the interior accessories pack or the CD changes ?
 
Regards,
Luna

Hey Mert,  
 
Thanks for your question.
 
Around 12 months ago, we added a "no collision zone" (NCZ) to the city of Duisburg. This was decided after several attempts, such as smaller map edits, to limit the chaos inside the city (eg. the moved service station, bigger fuel station, traffic lights) . I am aware that many see this chaos as a part of the TruckersMP experience and were not happy about the change. However, it massively reduced the workload of our Game Moderation team. In the weeks prior to the change, we had dozens of instances where people would block the two exists of the city and we would need to step in and remove the person. As our Game Moderation Team consists out of volunteers, we can not guarantee 24/7 live moderation of Duisburg. 
 
Following the feedback we received, I created a hot topic to hear your opinion and ideas:
https://forum.truckersmp.com/index.php?/topic/102021-hot-topic-34-duisburg-no-collision-zone/
 
As my last comment concludes, we will remove the NCZ once we have rebuild the city to handle 150+ player traffic.
Our plan was to work on the edits in summer 2021 and release them at latest by October 2021. However, due to changes in management and availability, we had to delay this and give priority to other Add-On projects. 
I am happy to confirm that we have already agreed on a layout of the city and the editing process has started as a medium priority task.
 
We have a big event coming up in the next 1-2 months which requires input from our Add-On team so we won't be able to work much on this during this time. 
For me personally, this is a priority; you can be assured that we will do something about Duisburg this year and hopefully even release the edit before summer. 
 
I hope this answers your question. If you have any questions or would like me to clarify something, just send me a forum DM.
Have a nice week!
 
Luna
TruckersMP Project Coordinator

Hello Idn,
 
Thank you for your question.
I am not able to give you the full legal talk, but here is how we currently deal with game logs and ban evaders:

As explained in your quote from our Privacy Policy, we gather (technical) data from each player connecting to our game servers. By registering and agreeing to our privacy policy and rules, you gave your permission to let us collect this data. However, due to European privacy laws (GDPR), we are not allowed to store the data longer than necessary, and we have determined 3 months as necessary time.
 
Currently, we do not have an automatic system to check if a new user is evading a ban of another account. It is totally fine to have multiple accounts or have your sibling play on your computer. If we suspect a user to be ban evading, we can compare this data to data from other accounts and see if there are any matches around the time of the ban. Only a few people like our Game Moderation Managers can perform these checks to keep your data safe.
 
After three months, we delete this data automatically - that's correct. Assuming that a player gets permanently banned, waits 3 months, and then creates a new Steam and TruckersMP, we indeed can no longer connect both accounts using our tools.
However, we can find ban evaders using other ways not connected to game logs. It does not happen often, but an example would be if a Twitch streamer gets banned and streams TruckersMP the next day. Ban evading bans may not always be based on results from our tools but can also be based on simple research.
 
Unfortunately, this process takes a lot of time, and we spent too much time spotting hackers who have 30+ accounts and just trying to ruin everybody's day. We are looking into ways how we can automate parts of our ban evading lookup process. However, there are plenty of variables we need to consider when reviewing game logs, and therefore, this will stay a task for humans for the sake of only banning people when we are absolutely sure.
 
I hope this answers your question. If you have more questions regarding this or would like to get more information about something I said, please DM me, and I will edit my reply if needed.
Have a nice day!
 
Luna
TruckersMP Project Coordinator

Hello sneaht,  
 
You are right! You have a feedback ticket waiting in a category that was hidden when HR was disbanded.
I found your ticket and will deal with it as soon as possible.  
 
Apologies for the inconvenience,  
Lasse
Project Coordinator

Hey,
 
You are very welcome to DM me whenever you have such questions but I will answer them here this time:
 
Question 1 : After you join the TruckersMP Staff as Senior Community Manager, Why do you decide to join Senior CM?
I was part of the Event Team when I was contacted if I would be interested in the Community Manager position back in June 2019. I did not expect that at all to be honest. Especially because I did not have that much experience with social media work and VTCs at that time. However, I was interested as I wanted to change something in TruckersMP's community. Right when I joined, the "Road to Simulation" update was released and threw a bunch of feedback tickets at me.
 
Question 2 : When did you join TruckersMP Team first?
I joined the "Convoy Control Team" on the 21 Oct 2017. This team was not classified as TruckersMP staff team - we were just a group of people with a role in the Discord server who were asked to support the TruckersMP staff team at official events. A few months later, 19 Mar 2018, the CC team was made to an official staff team called Event Team in which I still am. Since then, I have also been part of the Translation team, Discord Moderation team, and Add-On team. 
 
Question 3 : Why you chose the Senior Community Manager role when you promoted than another rank?
I was promoted to Senior Community Manager in February 2020 shortly after the former SCM Prime became Service & Data Analyst. After being in the CM team for half a year, I was happy to be offered the position of SCM. I still do the same things as I did as a Community Manager. On top of that, I manage the Community Management Team and decide on what we should focus on. Together as CM Team we discuss these topics in meetings and work on a plan on how we can successfully launch these projects. 
 
Question 4 : If you have a goal, What do you want to achieve as a Community Manager?
Hmm. There are some specific things I would like to change at the project but I can't go into detail, unfortunately. The main goal I want to achieve is a happy community that enjoys playing TruckersMP and does not need to complain about bad drivers, missing fun, missing simulation, and long waiting times for updates. However, this ideal state will probably never be reached. But we are getting a step closer every day
 
Thanks for reading and apologies for my English >.>
Lasse

Hey,
 
Thanks for your question. 
 
Due to privacy reasons, I can't tell you details about the first logged ban.
The ban system has been in place since the mod was launched back in 2014.
We can assume that trolls have always been around and therefore the first ban was issued shortly after the release. 
 
Regards,
Lasse

Hey,
 
I would just like to add the reason for this. Yes, in real life most cars are unlimited on the Autobahn. In other countries are different speed limits for cars and trucks.
In TruckersMP we do not differ between truck and car speed limit at the moment. This has multiple reasons:
Cars have the same (or worse) physics as trucks. We can't change much on the steering behavior and physics because this is a truck simulator. We are currently mainly focusing on improving the simulation experience for truck drivers because TruckersMP is a truck simulator. From the technical point of view, we would need to code a dynamic speed limit for different vehicle types that does not exist at the moment. We might look into this in the future, but for now we will stick with the same speed limit for all vehicles.
 
Thanks for your understanding.

Hello,
 
You need to press Y on your keyboard to open the chat. Then write your message and press ENTER to send your message.
 
Happy trucking!

Hey.
That bug is known and our devs are working on a fix. Please be patient and enjoy your day.