El Reja

Hello, In my opinion this is not needed. The number of current reports is irrelevant for the players and seeing them will only lead to more useless complaints and people asking for more things that are not needed or cannot be implemented. The current one seems sufficient, again, in my opinion. Kind regards.

It isn't needed to let players see demos. All this would make people act and feel as a moderator when the point here is trying to report and get the user banned. If you are recording and someone breaks the rules, you are already able to record and make a report. If you report in-game, a moderator will see the demo and have more context of what happened. In case no one noticed the report in-game and it expired but you still make a web report and he/she gets banned, then on the appeal the user will provide counter-evidence if needed. Now, speaking of the original suggestion. I like it and that's why i reacted to it, although i don't think it's needed either as you already can see messages from the system letting you know if a report is being deal with, if it was rejected and/or if action was taken. Personally, i'd let Developers work in more useful things such as AI or other things that could improve the game experience instead of spending time in something that will not be really relevant considering that there's something already implemented that lets you know what happaned to your report.

It used to be available for players, and even if they changed their local time, you still were required to turn your lights on because the servers forces you to do that regardless of the local time you set.

We are restriced to talk about some specific things, of course. Isn't me being "afraid", i've disagreed many times with upper staff within the team, it's just that there's an NDA that doesn't let us talk about things you don't have access to, and therefore i can't tell you what the exact rules are the ones i'm talking about. It's common sense, why would i be scared to say something? I'd not comment here if that's the case. We try to explain things with the resources we have, and if u wanna know more about that then as i said two times, head over the feedback system, make a ticket and wait for an upper staff with permissions to talk about NDA stuff to solve your inquires.

I'm wasting my time with people who will argue everything we do and explain, and even if you get access to those rules and all u wanna know, i'm completely sure that you will still argue everything just cause u can and it's free lol. If u don't wanna understand what we try to explain, then feel free to keep complaining, nothing is gonna change and you will only lose your time. Not gonna argue on this topic anymore, so, have fun! Bro can't understand what we explain and i'm the one apparently suffering a "mental illness" U too mate, have fun over here!

These rules are "internal" for a reason, and as a regular staff member i'm not allowed to talk about them here. Everyone knows that they exist, and that's why i mention them on my comments. And yes, thanks to those guides and rules we know how to act and how to deal with every situation respectively. Thanks to these rules, there are no bans that have an incorrect ban length and again, i cannot explain how they work. The fact that you think thay they are incorrect doesn't mean that they indeed are, it's just your view on this matter as a player.

Feel free to make a feedback ticket and our Game Moderation Managers will give you a response to every point you wanna know I'm a GM following rules and the changes provided by the Management, so, not sure if i can talk much about that.

I'm not being rude, i'm telling the truth that you don't want to hear and still, you wanna discuss things that won't change cause you have an incorrect view on them. If you take my comments personal, is because you don't have the ability to understand and have a serious discussion where we, staff members, are being constantly being attacked by the same group of people (and fun fact, most of them don't even play TMP anymore). Once again, i never said that we don't have mistakes. Everyone does, and that's why we have GMLs, Trainers and Managers that are constantly reviewing our work. I won't explain how we work internally because i would be breaking the ISP, and that kinda triggers me because i'd really like to tell u how things are done so u can understand what we all are trying to say. Regarding veteran players and stuff, being an old player doesn't mean you know how to deal with things that have internal rules and guides lol. Of course you will have experience with the game itself, but when it's related to moderation, only members that have been part of this team know and understand why we do X thing in X situation, so, explaining that to the public is quite complicated because most of them times they all think that we do the things in a wrong way, when in fact, they are the ones that don't know how to judge a situation properly. Being "new" or "old" on this community changes nothing when it comes to moderation, because as i said several times and i keep repeating myself, we have to go through specific trainings and trial periods where no matter how old you are, you learn what your trainer teachs you. Now, talking about GM Leaders and how they review our work, it's quite known that every GML has their own small group of GMs/RMs and he/she is in charge of reviewing their work alongside GMMs. source: https://prnt.sc/_C9CgQlPD-6J Considering that every GML has their own group of staff members, it's easier for them to check reports, appeals, bans and other internal things in order to see if the staff member is working correctly as per our public and internal rules. As an extra, GMMs also work with them and everything is easier up there, so, as i said before, there's no need to let players judge our work if we already have experienced staff members who do that all the time. You have a wrong "understanding" on how GMLs work. Please take a look at the KB article "TruckersMP Ranks" so you can understand what every role is about. They all have to review the work of every staff members regardless if there's an appeal/feedback, i don't know why you say that they are mainly involved when there's an appeal or feedback ticket, to be honest. And now talking about the last sentence, you've been discussing that in your last few posts. You want to see the punishments because you want to know if the ban length and stuff are correctly issued. Again, you don't know that because you don't have access to our guides and internal rules. There's no point in letting you see that because you are the one reporting, the punishment is up to us.

You and foobrother don't know the internal rules at all, so, you both won't know if the ban is correct or not. Again, there's no point in letting you see that cause you both don't know what we have to do as per our internal rules and guides. Again, you are the one reporting, not the one issuing or discussing things about the punishment issued. Isn't really complicated to understand... And again, i invite you to read the comments that Foobrother have posted in the past few days/weeks so you can understand why i said such thing. They literally want to see the punishments to judge something that he they have no idea how to deal with.

Excuse me, but we moderators won't issue the punishments that YOU would like to see. As my teammates mentioned several times and you still want to discuss things that do not depend on you, we all have had to go through training and trial periods to get knowledge and improve our skills here. Players have no idea what a punishment should be in X case cause they don't have the training to judge a situation properly. We have leaders and managers who are constantly reviewing our work, and in case we issue a "2 weeks ban" as you said instead of issuing a 1 month ban due to history, our leaders and managers who are experienced staff members will notice that and will let us know. You as a player have no right to do a job by yourself without any training that should be done by our experienced and high ranked staff members. Here, you are just the one reporting the person, not the one issuing the punishment. We have rules and guides to follow and respect, and i can assure you that if we issue a 1 week ban in X situation, is because that's the punishment that should be issued. Even if you think that the ban should be longer/shorter, it's what the player deserves according to the rules they broke. If your report has been declined and you don't agree with the moderator, you can still make a feedback ticket where a leader/trainer/manager will give you a response. If the report is accepted, then there's nothing else that you need to do, the rest is up to moderators.

It's not up to me when they decide to hire moderators. I'm just a GM following rules and trying to be clear with the community. Regarding GMs not being visibles and etc, we as a moderators don't usually drive on C-D when the server is full, and instead, we moderate with free cam cause we know that using a police car will make things even worse. The police car is an accessory and isn't needed to do our tasks, and in fact, we barely use it. We need our red tag because if we have something important to say to X person or to the whole area, the idea of the red tag is for us being noticed when we talk. Again, isn't a perk but a tool.

The fact that you've not seen any GM in these places doesn't mean no one drives there. Many of us do it with trucks and our red name hidden and i'm sure you don't know all the GMs to remember their names when you go there, so, you may not notice many of us. Regarding the lack of activity in-game, TruckersMP is aware of the lack of moderators and they are gonna work into it asap. This is something everyone knows and we expect to improve these areas soon. When i said the police car thing, you literally mentioned something related to the police in your post. In fact, you said; "Some will say that people who have been set to "fake GM" could abuse it and do the police on the road". Probably i have not understood this correctly, however, the suggestion is still not good at all and will not be implemented either if players have or do not have a police car. We are not gonna put more stress to the problems that TMP already have, and this suggestion just leads to that, more internal problems that people won't notice cause they are not part of the team and sadly do not work how we work internally. Do we have problems right now with the trolls and the activity in-game? Of course we do have such problems, but if you think that adding "fake gms" will solve this, trust me, you are extremely wrong and as i mentioned before, just leads to even more problems instead of calming things down. I won't respond to every single quote you made because i will be repeating myself again and again. The idea isn't good and will most likely be rejected. I appreciate the time you take to make suggestions, but everytime i see you, you are hating and giving negative critisism about TMP. While feedback is always appreciated (either positive or negative), i personally expect to see good suggestions from the "haters", because saying that all we do is wrong and etc is easy.

@Foobrother Correct. From my experience in TMP and IRL people tend to stop driving badly when they see GMs/police on the road. But yes, as soon as they are passed they continue with their bad behaviours. Still it's few minutes of peace for people in the area. > This doesn't work like that at all. Most of the players do dangerous maneuvers and movements just to follow a police car, which causes more troubles and problems considering that there might be players with red names and police accessories. This will also not decrease the quantity of players breaking the rules, as i've been in C-D with a patrol many times and i got people crashing into my car several times. Why? People who are doing bannable stuff would either be directly punished by a REAL GM in-game or via a report. I don't see why it would make things more difficult? > Your suggestion doesn't help TMP at all, and indeed causes more troubles than fixes. We are gonna have thounsands of players who don't even know the system correctly and yet they could get access to a RED NAME and a POLICE CAR. This would clearly go against the rule 1.6, since NO ONE CAN ACT AS A POLICE OFFICER in-game. Same rule as now would apply. If you change your name to someone else, then you can be banned. It's not because your nickname is now in red (like for a GM) that you can impersonate someone else. > The rule 1.6 isn't only to be considered on names, please read it again so you can fully understand it... You don't one a GM every 1km of course. But I would have 1-2 fake GM for every 250 or 500 users. And it would be randomly given (like IDs). > ???, seriously, you are not even thinking of the problems this may cause. They won't do anything (and shouldn't)! They are FAKE. Like a fake traffic camera/radar. Ideally they shouldn't even know they are seen as GMs by the others. > I'd prefer having an AI doing that instead of letting players who do not know the rules, traffic signs and many other things, to be honest. (An no, i don't think an AI is needed either, it's just an example.) Not sure I understood. But if you are worried about fake GMs trying to use their GM appearance to do the police or benefit from it, then people can report them and REAL GMs can obviously punish them for that (like they already do today). > You are literally giving us work that could be avoided. We decreased the maximum report limit to decrease the quantity of useless reports and yet you still want to "implement" this thing that would literally give us even more work to do when can be 100% avoided. Just to be clear: fake GMs would have 0 extra power/permission. And ideally they shouldn't even see that they look like GMs while playing! > What's the point of giving them a car with a red name specially to new players who don't know how TMP even works? I don't wanna sound rude, but seriously, this suggestion is terrible and there's no way it's gonna be accepted. If you encounter people breaking the rules, you must make a report. Having "fake polices (???)" around will change nothing since they don't even drive properly when they see us. Also, the red name on GMs is NOT a perk, but a tool. To me it sounds that you wanna act as a GM, without being one. You are not even taking into consideration the amount of people that will break many rules (apart from the 1.6) such as 2.2, 2.3, 2.4, 2.5 and 2.6. Before you say "if they do this, you must ban them", OF COURSE WE MUST DO THAT, but the amount of reports we are gonna get is gonna be insane, to the point where we will end up removing this "feature" or whatever u wanna call it.

Mistakes can happen and in some cases we could accept those reports BY MISTAKE. However, almost every banned player makes an appeal and if they say "this happened 2 or 3 weeks ago", it's sufficient for us to investigate and remove the ban if needed. In this case, the reporter will of course get the report modified and a punishment for doing that. So, the possibility of bypassing that is almost 0. There are no "bugs" in the "matrix", these investigations are manually performed by every GM. As i mentioned above, a GM/RM can make mistakes, however, if the player appeals and/or we notice that the report is old while dealing with it, the ban is gonna be removed and you, the reporter, are gonna be punished. And regarding your last sentence, ban evading isn't as easy as you think right now. Our system has been updated and now if the system notices that you are banned in your main account, it won't let you join in any other linked accounts to your PC/NET/ACC.

Absolutely not, not at all.

Hey, i will be quoting some of your sentences and explain them as detailed as i can considering that you are new on the community and u may not be aware of what we used to do in the past. Also, this will be my last reply since i've explained a lot of things already, although you of course will not agree with that cause i'm against something you are suggesting. You said; Some (usually staff) say that it's because: people drive on CD where 99% of the offenses are. And if they were driving somewhere else they wouldn't have any problem (nothing to report) people are reporting too much. There are people spending more time reporting offenses then driving etc... people are reporting "kick only" offenses via the web report system First point: The first part of the sentence is true, a huge percentage of trolls usually drive around this place, Calais, Duibusg and Kirkenes. However, driving in other areas doesn't mean you will not see trolls around. We never said that if you drive outside the populated areas you will have nothing to report cause it's not true, you can always find (unfortunately) people doing such things. Second point: And this one can be combined with the third one. One of the problems is indeed the players who wanna act like GMs reporting every little thing with free cam that are not even bannables. This is a place where many people just wanna farm reports cause they feel this way they have more chances of joining the team, which is not true at all. Having 500 reports accepted changes nothing. Anyway, you mentioned somewhere in your post that this is due to the fact that the in-game system is not 100% efficient which is INDEED TRUE and we are internally working to improve this system. You said; we are not giving proper punishments that prevent people from making new offenses from a long time we are not doing permanent bans anymore for serial offenders who have tones of bans we don't seem to enforce a more strict moderation organisation. Moderators, especially in-game ones (in-game reports are rarely processed), seem to be very free to moderate when they like to instead of when they should. And quotas might be too low (but I have zero visibility on that) First point: We are giving proper punishment to people who break the rules continuously. We have the rules 2.8 and 2.9 that are always being enforced on the punishments. You don't see that because you are not on the team, which means that you don't know what kind of punishments we issue and how long they are. You can have 2 or 3 active bans but you can still get banned for 2, 3, 4, 5, 6 months or even permanent regarless of how many bans you have in that moment. Due to ISP, i cannot give much information about this, but i can tell you that we don't let the trolls get away with the punishments. Second point: Not true, again, these bans are still being issued when needed. Third point: We have a strict moderation team that reviews every report and gives a proper punishment according to the rules that were broken and this user's ban history. I won't talk about the rest of this sentence as this falls under the ISP. You said; Simulation players - being strict and enforce the rules as much as possible with severe punishments for serial offenders and make other areas more attractive than CD organise many events in other areas to attract people on other roads be super strict and have higher punishments for people making intentional offenses on CD and other highly populated areas First point: I've already mentioned this point in another post a few days ago, can't remember where. Considering that you play since 2021, let me explain how some things used to work in the past few years, specially in 2019, 20, 21 and 22. As everyone knows, in 2020 we unfortunately had the COVID-19 pandemic over the world and this leaded to lockdowns and quarantine in almost every single country around the world. This increased A LOT the quantity of players playing in TruckersMP (10k users per day aprox, 4,500 of them in SIM 1 simultaniously playing) which means that we used to issue severe punishments too. We kept this format for some years and we reached the point where if you committed an accident a bit dumb, you would get banned for 2, 3 or even 4 weeks so easily. This leaded to users complaining about punishments cause they were not fair and were so harsh for the offences committed. Now i'm sure you will say "yeah but you have to be severe and strict with those who INTENTIONALLY break the rules" . Trust me that this is still like it used to be, we don't tolerate such behavious and will never support them at all. To complete this 1st point, being extremely harsh and severe in the past few years solved nothing and we reached the point where an interesting percentage of users within the servers were ban evaders. Being extremely strict didn't decrease the amount of trolls nor reports either in-game nor web. Now, we are working in other internal things to be equal with every user and to keep the trolls away, but as every community and online game, there's always one of them around. Second point: I like this idea and support it, although it's out of my control to implement, sadly. Having more events around the world would be great, but for some reason that i don't know, we don't have such things in the servers often at all. Third point: Already explained in the 1st one. You said; Finally, there is one very simple thing people need to remember and which explains why people are all on CD: TMP is a multiplayer game. People are here to interact with others and not to drive seeing another player on the other side of the road once every 10 min! If AI traffic was present it would be a different story but it's not there unfortunately. Yeah i get it and i also understand why everyone drives there (or almost everyone, including me ofc). As mentioned by Project Management a few months ago in some post, there are plans to implement IA but there's no ETA, unfortunately. You said; Guess why? Because nobody in-game processed their in-game report to kick the player. That doesn't 100% justify to send a web report but can easily explain it since people want some serial offenders to be punished (if not in-game, later). As I said multiple times, these sort of "kick only" reports should be counted and when the players has been reported 5 times for valid "kick only" offenses (lets say within a month), they should receive a ban. Unfortunately yes, our in-game system is not 100% efficient. However, there are many reports that are dealt with after a few hours when the reporter and perpetrator are no longer playing on the servers, which means that if the perpetrator gets banned, the reporter will never be aware that the ban has been issued thanks to his/her report. Our in-game system works, but still needs to be improved somehow. We are already working on it. Regarding the last part of your sentence, there's no way to track how many times an user got kicked in order to issue a ban through a web report. This is not possible due to that reason, HOWEVER, you can STILL GET BANNED IN-GAME if you commit a few kickable offenses and a moderator sees you. If you get kicked for, for example, reckless driving and once u rejoin the server you do the same, you will get banned even if it's again a kickable offense. It works that way, but the moderator needs to see you breaking the same rule twice or more. You said; I see what you mean but you are mainly wrong! If you properly punish people with longer bans and re-introduce permanent bans you will definitely reduce the mess on CD. But you might also reduce the number of players which seems to be the biggest concern for TMPs management. I've already explained it above. We used to be like that and the only thing we had was just more problems than solutions. We had severe and harsh punishments just to see C-D being the same all the time and didn't decrease the numbers AT ALL. But don't worry, we are still like that with trolls and users breaking the rules again and again and again intentionally. You said; ???? That doesn't make sense. Why if you ban all the reckless drivers (I know impossible to have them ALL banned at the same time) would it remain the same? I've been a staff member for almost 4 years, which means that i have access to the report system and in-game stats to see what changes and what doesn't changes. We ban them all and used to ban them all too but C-D never changed and stayed the same. The only solution i see for these problems is directly closing C-D (which actually will just move players somewhere else, and that's why the road doesn't get closed, but instead, gets modifications). I've tried to be clear and provide my opinion to every point you made. I understand that you may not agree with some points which is totally understable, you have your own opinion and view, so, of course i must respect that. Again, this is my last reply to this post cause after all, this is a suggestion and the proper team will deal with it. I just tried to explain why some times can't be changed and to let people know that not everything is really easy to deal with. Thank you for the discussion and for expressing your views, we appreciate them! ^^ Regards, El Reja

Well yeah, but still makes sense though. We can't be there 24/7 and we will also NOT be there 24/7 either cause someone has to deal with the other parts of the map too. TruckersMP is not just C-D and Kirkenes.

You didn't get what i tried to said. I didn't say that we DON'T pay attention to C-D cause we "prefer" to be in other parts of the map, i literally said that we can't be 24/7 THERE, that area is full of admins almost all the time and is still a chaos even with 10 GMs around. We spend a lot of time there, but we will also spend time on players who are usually driving in other places that have trolls around as well, cause of course, trolls aren't in C-D only.

Yeah i get ur point, but isn't entirely empty tbh. You can find many players in the base map area, though. Specially in the cities that aren't too far from C-D like Hannover, Paris, etc. And yeah ngl that it could be interesting to see where people go if that road gets closed for a few days xD, although i'm sure they will not go far haha

Do you really think that having longer ban lengths will actually decrease those numbers? We used to ban for MINOR mistakes even 3 WEEKS, which is extremely harsh and solved nothing. The report system was still in "HIGH - HEAVY" and nothing changed in those times. You are talking about the recent numbers with the current punishment standards, but... Have you seen how it was in the past? For doing a really dumb mistake you could get banned for WEEKS, isn't that unfair? Everyone can make mistakes and even more in a high populated place such as C-D. And no, i'm not defending rule breakes at all, i'm defending people who makes mistakes (as i did twice when i was a player in 2016) and have to be banned for a ridiculous amount of time that isn't fair for them at all. We currently are stricts with trolls and people who breaks the rules intentionally and in a short frame of time, so, there's no point in changing our current system as this is also internal and decided by Management. No, it doesn't work like that at all. We used to have a really HARSH system in the past and again, solved nothing but caused a lot of people complaining (in many cases, i agreed with many of them) for being banned for weeks due to committing a dumb mistake. We had that and it was even worse than what it is now.

I'm not forcing you to go somewhere else in the map. I'm literally explaining WHY we are not gonna increase the report score, and i'm also telling you that you like to drive on a place that has been a chaos for several YEARS already and that will NOT change, seeing how things are going. And no matter how many moderators you hire and how many players get banned, that place will be the same thing as it was in the beginning. That's why i said you could drive somewhere else. If you don't like such chaos, then why you go to drive there?

Having 5 million accounts regirested on the website doesn't mean that there are 5 millions of users actively playing on the community. There many many players who: Uninstalled TruckersMP Do not pay attention to the website nor forum Have deleted their account Are ban evaders (which is probably one of the points that make the numbers increase a lot since 2014) Usually, TMP has around 6-7k players every day simultaneously playing on the servers, and again, many of them do not pay attention to the forum, which means that will probably not participare in said survey. The ban lengths are fine as they are right now. We have rules (internal and public) we must follow, and for now they are working very well. Keep in mind we also issue bans under the rule 2.9, which means that even if you have 3 active bans only, you can get banned for 2, 3, 4, 5, 6 months or even permanent.

As mentioned above, this is NOT going to happen. Many players report for minor offences that are not even bannable, and others just wanna play as a "Player GM" reporting everyone around. While many people have valid reports, there are many others that don't. And in both cases, all we have is our web report system colapsed with thousands of reports from the same area, which means that players who are driving happily in other parts of the world will have to deal with trolls for weeks just cause we are "only" focused on CD drivers. As was also mentioned before, if you go to drive on C-D, is because you love the chaos you see in there and therefore you should understand if we pay more attention to other drivers around the map before dealing with the same kind of things in C-D. We of course pay attention on both sides, but we will not be 24/7 on the same area where is always the same kind of chaos instead of taking care of the other players in the map as well. This place has NEVER and will NEVER be a safe place to drive in, even if you hire 400 more moderators, all the chaos will remain in the same place as usual. If you wanna avoid such players, i recommend you to drive somewhere else on the map. And no, your report being accepted doesn't mean your report score will increase btw.

While being active is a plus and of course is taken into consideration, you don't need to spend all day here doing things to get accepted. Again, it's indeed a plus but if your application isn't sufficient for the managers, even if you have 5000 hours in ETS and 2k reputations points here, you can still get rejected. This could be due to insufficient/short responses, insufficient English skills, and other internal things. The hours and activity that you have isn't the only thing that managers take into consideration while dealing with applications. If you would still like to join the team, you need to be PATIENT and you also need to make a good application. There are many requirements GMMs must review to see if you meet them, and these aren't just the "activity" in-game/forum. I hope i've helped you to understand some of the things we deal with as GMs/GMMs. I will not post any further comments as i think i've been clear already. However, i wish you the best of lucks in the future if you decide to try your luck again! Best regards, El Reja

I get that you may not like that sentence i said, but is still true. We all have activity standars we must respect, otherwise we get removed due to inactivity. As long as we follow them and do our tasks on time, we will be fine. I can assure you that if we get paid for doing moderation stuff, we all will spend much more time and efforts cause this will be a real job for us instead of just a hobby. If someday you get the chance to join the team, you will understand why isn't possible to do everything quickly and u will also understand this sentence that you don't like to hear from us. Again, isn't a role where you just issue and remove bans and that's it. There are thousands of things behind the team and even if you have all day to spend here, i can assure you that you won't spend even a week doing thousand of things per day. However, i'm glad to know i've helped you to understand some things about the staff team!