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Will Dormer

Veteran Driver III
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Posts posted by Will Dormer


  1. 3 hours ago, [GER]Dominique/WestBus said:

    So I have deleted the bin folder Steam let's check the game data and the same problem still exists my consideration is now whether it probably. may bring something if I delete my current account and create a new one but that is just a minimal brainwave of me but probably. may this bring something

    Hello,

     

    Please make a support ticket and we will be able to assist you further.

     

    https://truckersmp.com/support

     

    Kind Regards,

    Sentinel

    TruckersMP Support


  2. Hello,

     

    As stated above, the EU servers are now called Simulation 1 and 2, you can connect to them even if you are from America, they are open worldwide, you may get a high ping though but it should be playable depending on which part of america you are in.

     

    I see that you are connected to Sim 1 right now, every is good?

     

    Kind Regards,

    Sentinel

    TruckersMP Support

    • Like 1

  3. Hello,

     

    That avatar would not be allowed as it clearly shows TruckersMP Skoda Police Cars, this could mislead users into thinking you are a Game Moderator therefore it is not allowed.

     

    Do you require any more assistance or is your problem now solved?

     

    Kind Regards,

    Sentinel

    TruckersMP Support


  4. Hello,

     

    Please try everything below and get back to me!

     

    Try to run a sfc /scannow command in DOS then restart your computer and try again. https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

     

    Also, download CCleaner and run a registry cleanup and try again. https://www.piriform.com/docs/ccleaner/using-ccleaner/registry-cleaning

     

    Delete the ETS2MP folder from documents and follow the guide below, (you can backup the files in the folder if you like first, you don't really need the logs folder though).

     

    1.      Press the Windows Key + R (Win+R) on your keyboard

    2.      Enter "%programdata%" and press Enter (without the quotes)

    3.      Find the folder "TruckersMP" and delete that folder.

    4.      Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"

    5.      Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/

     

    Also, verify the ETS 2 game files. 

    https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

     

    Kind Regards,

    Sentinel

    TruckersMP Support


  5. Hi @ozgurbicer

     

    Please try these things

     

    1. Run the program as an administrator (right click the shortcut and select 'run as an administrator' and accept the UAC prompt.

    2. Run TruckersMP in compatibility mode for Windows 7, please follow this guide http://pearsonsupport.helpserve.com/Knowledgebase/Article/View/210/21/how-to-install-or-run-a-program-in-compatibility-mode-in-windows-7

    3. Install these two programs

     

    .NET Framework 4.8

    https://dotnet.microsoft.com/download/dotnet-framework/net48

     

    VisualC++ 2015

    https://www.microsoft.com/en-us/download/details.aspx?id=48145

     

     

     

    Still not working?

     

    1. Reset your network adapator

     

    This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down.

     

    https://kb.wisc.edu/page.php?id=6653

     

     

    You type 

     

    ·         netsh int ip reset reset.txt

    ·         netsh winsock reset

    ·         netsh advfirewall reset

    In to a DOS window (Comand Prompt).

     

    2. 

    Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/

    Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html

    Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

    Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

     

    You can also try resetting the Winsock Catalog

     

    step 1: click on windows search program and type "cmd" enter

    step 2: once you're in, type "netsh winsock reset catalog" enter

    step 3: type "netsh int ip reset.log hit" enter

    step 4: restart your computer

     

    Additionally, 

    https://kb.wisc.edu/page.php?id=6653

     

    Kind Regards,

    Sentinel

    TruckersMP Support


  6. Hello,

     

    For this, you will need to go into Documents\ETS2MP\logs and then find the log_spawning log for the date of which the ramming happened.

     

    Inside of the .log file (of which you can open with notepad) you will need to search in your case (1371), you can do that by pressing CTRL+F on the file and putting in the number (which the brackets) and then press enter until you find the players correct username, you will see TMPID: with the TMP ID number next to it on the line of the user that you want to report, just copy that number into the report form on the website and you will be able to report the user. 

     

    There is also a video guide for this here: https://www.youtube.com/watch?v=tmPz0liNFWo

     

     

    Kind Regards,

    Sentinel

    TruckersMP Support

    • Thanks 1

  7. Hello!

     

    Please could you try re-installing your graphics drivers with DDU.

     

    Instructions.

     

    1. Download the latest Nvidia graphics driver from here: https://www.geforce.com/drivers - place it somewhere you will remember

    For AMD download drivers here https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

    2. Download DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    3. Extract DDU to somewhere

    4. Open DDU (as an admin) and select GPU on the right

    5. Click 'Clean and Restart'

    6. Your computer will reboot now, once you are back logged into your computer you will notice that the resolution is much lower (this is normal).

    7. Open the downloaded graphics driver file from step 1 and install it.

    8. Once the driver is installed, reboot your computer and see if you are still having issues!

     

    I hope that this solves your problem.

     

    Kind Regards,

    Sentinel.

    TruckersMP - Support


  8. Hello,

     

    To uninstall TruckersMP completely to make way for a fresh install, please follow the guide below:

     

    1.      Press the Windows Key + R (Win+R) on your keyboard

    2.      Enter "%programdata%" and press Enter (without the quotes)

    3.      Find the folder "TruckersMP" and delete that folder.

    4.      Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"

    5.      Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/

     

    Kind Regards,

    Sentinel

    TruckersMP Support

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