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Sentinel.

Support
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Posts posted by Sentinel.


  1. Hi @ozgurbicer

     

    Please try these things

     

    1. Run the program as an administrator (right click the shortcut and select 'run as an administrator' and accept the UAC prompt.

    2. Run TruckersMP in compatibility mode for Windows 7, please follow this guide http://pearsonsupport.helpserve.com/Knowledgebase/Article/View/210/21/how-to-install-or-run-a-program-in-compatibility-mode-in-windows-7

    3. Install these two programs

     

    .NET Framework 4.8

    https://dotnet.microsoft.com/download/dotnet-framework/net48

     

    VisualC++ 2015

    https://www.microsoft.com/en-us/download/details.aspx?id=48145

     

     

     

    Still not working?

     

    1. Reset your network adapator

     

    This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down.

     

    https://kb.wisc.edu/page.php?id=6653

     

     

    You type 

     

    ·         netsh int ip reset reset.txt

    ·         netsh winsock reset

    ·         netsh advfirewall reset

    In to a DOS window (Comand Prompt).

     

    2. 

    Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/

    Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html

    Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

    Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

     

    You can also try resetting the Winsock Catalog

     

    step 1: click on windows search program and type "cmd" enter

    step 2: once you're in, type "netsh winsock reset catalog" enter

    step 3: type "netsh int ip reset.log hit" enter

    step 4: restart your computer

     

    Additionally, 

    https://kb.wisc.edu/page.php?id=6653

     

    Kind Regards,

    Sentinel

    TruckersMP Support


  2. Hello,

     

    For this, you will need to go into Documents\ETS2MP\logs and then find the log_spawning log for the date of which the ramming happened.

     

    Inside of the .log file (of which you can open with notepad) you will need to search in your case (1371), you can do that by pressing CTRL+F on the file and putting in the number (which the brackets) and then press enter until you find the players correct username, you will see TMPID: with the TMP ID number next to it on the line of the user that you want to report, just copy that number into the report form on the website and you will be able to report the user. 

     

    There is also a video guide for this here: https://www.youtube.com/watch?v=tmPz0liNFWo

     

     

    Kind Regards,

    Sentinel

    TruckersMP Support

    • Thanks 1

  3. Hello!

     

    Please could you try re-installing your graphics drivers with DDU.

     

    Instructions.

     

    1. Download the latest Nvidia graphics driver from here: https://www.geforce.com/drivers - place it somewhere you will remember

    For AMD download drivers here https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

    2. Download DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    3. Extract DDU to somewhere

    4. Open DDU (as an admin) and select GPU on the right

    5. Click 'Clean and Restart'

    6. Your computer will reboot now, once you are back logged into your computer you will notice that the resolution is much lower (this is normal).

    7. Open the downloaded graphics driver file from step 1 and install it.

    8. Once the driver is installed, reboot your computer and see if you are still having issues!

     

    I hope that this solves your problem.

     

    Kind Regards,

    Sentinel.

    TruckersMP - Support


  4. Hello,

     

    To uninstall TruckersMP completely to make way for a fresh install, please follow the guide below:

     

    1.      Press the Windows Key + R (Win+R) on your keyboard

    2.      Enter "%programdata%" and press Enter (without the quotes)

    3.      Find the folder "TruckersMP" and delete that folder.

    4.      Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"

    5.      Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/

     

    Kind Regards,

    Sentinel

    TruckersMP Support


  5. Hello,

     

    Please could you press the start button, search run and click enter or click run in the search pane and then type in the run box 

     

    dxdiag

     

    Press Enter then take a picture of the window that appears and post it here!

     

    Kind Regards,

    Sentinel

    TruckersMP Support


  6. Hello @TruckerWolff

     

    We are glad to hear that your question has been answered!

    Please, do not hesitate to contact us again, if you will need a help in the future.

     

    Kind Regards,

    Sentinel.

    TruckersMP Support Team

     

    // Locked and Moved to Solved


  7. Hello,

     

    Additionally, adding onto @BL4CK$K1LL's comment, I'd like to add that for this specific error, a known fix is to do the following,

     

    > On your keyboard, do the Windows key combination + R (Win + R) to open "run".
    > Write "CMD" (yes the quotes in the text) and stop Enter.
    > Type "netsh winsock reset" in CMD, and then type Enter.
    > Wait for the message "" Winsock reset completed successfully ".
    > Restart your PC

     

    Please let me know of any developments.

     

    Kind Regards,

    Sentinel.

    TruckersMP Support

    • Woah! 1

  8. Hello,

     

    If you are linking a picture to a imgur image, you will need to right click on the image in Imgur, then click 'Copy Image Address', then paste that link onto where you want to link it on the forum.

    Additionally, if you want to remove attachments to free up attachments space on the forums then you can find the image that you want to remove in 'My Attachments', click on where you post it on the forum (which will be to the right of the image in attachments), then once on the forum post page, then click 'Report' on the post, put in the report box that you would like the post or image to be deleted to free up some attachment space and a forum moderator will remove it for you.

     

    Kind Regards,

    Sentinel.

    TruckersMP Support

    • Thanks 2

  9. Hello,

     

    Your ban will expire at:

     

    Expires: Today, 17:04

     

    The website uses UTC time format and all bans are subsequently issued in UTC format, so you will therefore have to wait till 17:04 UTC time and then your ban will be finished. 

     

    Please check the website below to see the current time in UTC time format.

     

    https://time.is/UTC

     

    Kind Regards,

    Sentinel.

    TruckersMP Support


  10. Hello,

     

    Please try the below and see if it fixes your problem!

     

    Follow the instructions:

    1. Start a command line as an administrator (cmd)

    2. Run the command:

    sfc /scannow

     

    3. Wait, and then restart your computer

    4. Run ETS 2 in single player mode in x64 DirectX mode

    5. Drive a short distance

    6. Exit Game

    7. Start multiplayer

     

    Kind Regards,

    Sentinel.

    TruckersMP Support


  11. Dear  @XCristi

     

    Since your topic has been inactive for 3 days since the last reply, i will move this topic to Inactive Topics

    if you still need any help,feel free to DM me or other support team members, we will open this again!

     

     

    Thanks for all participation!

    Thank you for your  understanding!

     

     

    //Locked and Moved to Inactive


  12. Hello,

     

    The user has said that the problem is solved!

    Thank you for your participation.

    Don't hesitate to contact us again if you need any help in the future.

     

    Best regards,

    Sentinel

    TruckersMP Support

     

    //Locked & moved to Solved


  13. Hello @Simulator Experiencer

     

    Please check this video guide (i'm assuming you have an NVIDIA GPU), in there you can increase the quality of the graphics either for all games or just ETS 2 by choosing 'Program Settings' in the Nvidia Control Panel

     

    You will want to turn the settings up rather than down as the person is doing in the video.

     

    https://youtu.be/HDKABeVisIY?t=12

     

    Kind Regards,

    Sentinel.

    TruckersMP Support

     


  14. Hello,

     

    Could you please take a screenshot of your entire graphics settings in your ETS 2 game and post the image here?

     

    I will then be able to assist you with making the necessary changes in order to make far-away objects look clearer.

     

    It may be anisotropic filtering.

     

    Kind Regards,

    Sentinel.

    TruckersMP Support


  15. I think the changes are fine, i don't notice much of a difference, there are still trollers anyway, Simulation 1 is just EU#2 with speed limiter but i think 110km/h speed limit is fine...

     

    To be honest maybe it's just me but only thing i noticed different is that it is called 'Simulation' now. 

    • True Story 1

  16. 24 minutes ago, black_prince said:

    Checked, in truckersmp sees my DLS, in the game in multiplayer, they are not displayed at all

    Hi again,

     

    Please additionally try this

     

    1) Go to your Steam Library 

    2) Right Click 'Euro Truck Simulator 2' 

    3) Go to properties 

    4) Head over to Local Files and click 'Verify integrity of game files' 

     

    Kind Regards

    Sentinel


  17. Hello,

     

    Please try copying and pasting your e-mail address and password onto notepad and then copying and pasting from notepad into the TruckersMP client, see if it works then, if not please make sure that your e-mail address does not contain things like | ? . 

     

    Kind Regards,

    Sentinel


  18. Hello,

     

    It is not allows to block or impede traffic in any way, this is the game moderators job (if they want to do this) usually traffic would be controlled via kicks or bans in game.

     

    §2.3 - Blocking*

    Restricting a user's travel path, blocking entrances to highways or other entry points or anything similar.

     

    Kind Regards,

    Sentinel

     

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