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Sentinel.

Support
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Everything posted by Sentinel.

  1. Hi @ozgurbicer Please try these things 1. Run the program as an administrator (right click the shortcut and select 'run as an administrator' and accept the UAC prompt. 2. Run TruckersMP in compatibility mode for Windows 7, please follow this guide http://pearsonsupport.helpserve.com/Knowledgebase/Article/View/210/21/how-to-install-or-run-a-program-in-compatibility-mode-in-windows-7 3. Install these two programs .NET Framework 4.8 https://dotnet.microsoft.com/download/dotnet-framework/net48 VisualC++ 2015 https://www.microsoft.com/en-us/download/details.aspx?id=48145 Still not working? 1. Reset your network adapator This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down. https://kb.wisc.edu/page.php?id=6653 You type · netsh int ip reset reset.txt · netsh winsock reset · netsh advfirewall reset In to a DOS window (Comand Prompt). 2. Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/ Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html You can also try resetting the Winsock Catalog step 1: click on windows search program and type "cmd" enter step 2: once you're in, type "netsh winsock reset catalog" enter step 3: type "netsh int ip reset.log hit" enter step 4: restart your computer Additionally, https://kb.wisc.edu/page.php?id=6653 Kind Regards, Sentinel TruckersMP Support
  2. Hello, For this, you will need to go into Documents\ETS2MP\logs and then find the log_spawning log for the date of which the ramming happened. Inside of the .log file (of which you can open with notepad) you will need to search in your case (1371), you can do that by pressing CTRL+F on the file and putting in the number (which the brackets) and then press enter until you find the players correct username, you will see TMPID: with the TMP ID number next to it on the line of the user that you want to report, just copy that number into the report form on the website and you will be able to report the user. There is also a video guide for this here: https://www.youtube.com/watch?v=tmPz0liNFWo Kind Regards, Sentinel TruckersMP Support
  3. Hello! Please could you try re-installing your graphics drivers with DDU. Instructions. 1. Download the latest Nvidia graphics driver from here: https://www.geforce.com/drivers - place it somewhere you will remember For AMD download drivers here https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect 2. Download DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html 3. Extract DDU to somewhere 4. Open DDU (as an admin) and select GPU on the right 5. Click 'Clean and Restart' 6. Your computer will reboot now, once you are back logged into your computer you will notice that the resolution is much lower (this is normal). 7. Open the downloaded graphics driver file from step 1 and install it. 8. Once the driver is installed, reboot your computer and see if you are still having issues! I hope that this solves your problem. Kind Regards, Sentinel. TruckersMP - Support
  4. Hello, If you would like to suggest something to be added to TruckersMP then you can use the feedback system which can be found here: https://truckersmp.com/feedback Kind Regards, Sentinel. TruckersMP Support
  5. Hello, To uninstall TruckersMP completely to make way for a fresh install, please follow the guide below: 1. Press the Windows Key + R (Win+R) on your keyboard 2. Enter "%programdata%" and press Enter (without the quotes) 3. Find the folder "TruckersMP" and delete that folder. 4. Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher" 5. Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/ Kind Regards, Sentinel TruckersMP Support
  6. Hello, Please could you press the start button, search run and click enter or click run in the search pane and then type in the run box dxdiag Press Enter then take a picture of the window that appears and post it here! Kind Regards, Sentinel TruckersMP Support
  7. Hello, This is a known issue and the developers are working to fix it, it should be fixed soon. Kind Regards, Sentinel. Trial Support
  8. Hello @TruckerWolff We are glad to hear that your question has been answered! Please, do not hesitate to contact us again, if you will need a help in the future. Kind Regards, Sentinel. TruckersMP Support Team // Locked and Moved to Solved
  9. Is anyone up for a quick drive? Let me know!

    1. TFM DJ ccowie

      TFM DJ ccowie

      Hi Sentinel,

      Not home this week sadly, also spent last night in the hospital, but I would totally come for a drive with you.

      Hope you have a good weekend!

  10. Hello, Reshade / SweetFX will work on multiplayer and you won't be banned for it since it doesn't affect other players. Kind Regards, Sentinel. TruckersMP Support
  11. Hello, Additionally, adding onto @BL4CK$K1LL's comment, I'd like to add that for this specific error, a known fix is to do the following, > On your keyboard, do the Windows key combination + R (Win + R) to open "run". > Write "CMD" (yes the quotes in the text) and stop Enter. > Type "netsh winsock reset" in CMD, and then type Enter. > Wait for the message "" Winsock reset completed successfully ". > Restart your PC Please let me know of any developments. Kind Regards, Sentinel. TruckersMP Support
  12. Hello, If you are linking a picture to a imgur image, you will need to right click on the image in Imgur, then click 'Copy Image Address', then paste that link onto where you want to link it on the forum. Additionally, if you want to remove attachments to free up attachments space on the forums then you can find the image that you want to remove in 'My Attachments', click on where you post it on the forum (which will be to the right of the image in attachments), then once on the forum post page, then click 'Report' on the post, put in the report box that you would like the post or image to be deleted to free up some attachment space and a forum moderator will remove it for you. Kind Regards, Sentinel. TruckersMP Support
  13. Hello, Your ban will expire at: Expires: Today, 17:04 The website uses UTC time format and all bans are subsequently issued in UTC format, so you will therefore have to wait till 17:04 UTC time and then your ban will be finished. Please check the website below to see the current time in UTC time format. https://time.is/UTC Kind Regards, Sentinel. TruckersMP Support
  14. Hello, Please try the below and see if it fixes your problem! Follow the instructions: 1. Start a command line as an administrator (cmd) 2. Run the command: sfc /scannow 3. Wait, and then restart your computer 4. Run ETS 2 in single player mode in x64 DirectX mode 5. Drive a short distance 6. Exit Game 7. Start multiplayer Kind Regards, Sentinel. TruckersMP Support
  15. Hello, As far as I am aware there are no Korean speaking administrators / game moderators currently in the TruckersMP Team. Kind Regards, Sentinel. TruckersMP Support
  16. Dear @XCristi Since your topic has been inactive for 3 days since the last reply, i will move this topic to Inactive Topics if you still need any help,feel free to DM me or other support team members, we will open this again! Thanks for all participation! Thank you for your understanding! //Locked and Moved to Inactive
  17. Sentinel.

    ATS MP

    Hello, The user has said that the problem is solved! Thank you for your participation. Don't hesitate to contact us again if you need any help in the future. Best regards, Sentinel TruckersMP Support //Locked & moved to Solved
  18. Hello @Simulator Experiencer Please check this video guide (i'm assuming you have an NVIDIA GPU), in there you can increase the quality of the graphics either for all games or just ETS 2 by choosing 'Program Settings' in the Nvidia Control Panel You will want to turn the settings up rather than down as the person is doing in the video. https://youtu.be/HDKABeVisIY?t=12 Kind Regards, Sentinel. TruckersMP Support
  19. Hello, Could you please take a screenshot of your entire graphics settings in your ETS 2 game and post the image here? I will then be able to assist you with making the necessary changes in order to make far-away objects look clearer. It may be anisotropic filtering. Kind Regards, Sentinel. TruckersMP Support
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