Leaderboard

[OFFICIAL STREAMER] @Simulation Gaming TTV leaves the team due to personal reasons.

[TRIAL TRANSLATOR] @GM1998 has been promoted to Translator.

[GAME MODERATION TRAINEE] @Chubbywolf has been promoted to the position of Report Moderator.

[COMMUNITY MODERATOR] @_sneaht_0810 has been promoted to Community Moderator Leader.

[GAME MODERATION TRAINEE] @JuanK. has been promoted to the position of Report Moderator. [GAME MODERATION TRAINEE] @Slammed_UK has been promoted to the position of Report Moderator. [GAME MODERATION TRAINEE] @harryp32 has been promoted to the position of Report Moderator.

[EVENT TEAM] @.Jack leaves the team due to personal reasons.

The addition of the ghost mode was a much needed feature and it really helps to avoid a lot of crashes and incidents. But recently, a new problem has arisen, which is increasingly common - players who do "not see anyone". Usually, this happens in places where there are many players, so players connect to the server and immediately start moving, but since other players have not yet appeared for such a player, it causes damage to other players, which creates even more problems in such places. Are there any plans to deal with this? P.S.: perhaps this will be discussed, but in my opinion a system is needed that does not allow movement to start for a certain time, for example, while the ghost mode is active.

[PLAYER] @SarahMaddy has rejoined the TruckersMP Team as Trial Support.

[SUPPORT + TRANSLATOR] @Colored_Greens has been removed from the TruckersMP Team due to inactivity.

[GAME MODERATOR LEADER] @.Stan has been promoted to Community Manager.

Hello, Thank you for asking us some questions! Let's get right to it: 1. Like a lot of projects that we work on, alternating vehicles (AV) requires a team effort to complete each time. About a year ago, I converted every AI vehicle in ETS2 to be drivable either by players or staff. It took about 50-60 hours to convert each vehicle using Blender, write the necessary DEF files, and to test each vehicle making changes as necessary. Since all of the work was done up front, it now takes us about 10 minuets to prepare the new vehicles. Obviously, additional time is taken to prepare the community vote, analyze the date, pick the new cars to be voted, and utilize the testing team to test the new vehicles before they go onto the live servers. 2. During the year of 2021, we had many things on going and planned out. Most of these projects were in the early stages of development. Some of them have indeed been canceled due to their implication being either too complex or too simple to be standalone items. Some items are complete; however, they are waiting for the Developers to finish certain backend systems for the website and game servers. Additionally, the Add On Team didn't have very many members meaning that work too a long time as most people either work full time, have a family full time, or go to school full time. We'd prefer to release items that are perfect and bug free instead of things that are half baked and riddled with easily fixable issues. That being said, probably one of the biggest projects to date will be coming out in February 2022 with more things following in March. 2022 will be a good year for TruckersMP and we can't wait to see how the community will enjoy these new upcoming items. 3. The issues with the mirrors in the scout have been a long running issue that we revisit from time to time. Essentially the issue is that ETS2 and ATS use different textures and reflective properties for the mirrors which cause the effect. We have a plan to completely revamp the interior of the scout car to be more modern. We will look into fixing the mirror again at this time, but currently we do not have high hopes for a fix. Previous attempts caused issues with the mirrors in either game not loading or just showing a black texture. The current state was the best possible setting given the situation.

[TRIAL SUPPORT] @MHT_ has been promoted to Support.

[COMMUNITY MODERATOR LEADER] [GAME MODERATOR] @Inklink has been promoted to Community Moderation Manager.

[MEDIA TEAM] @TnT404 has been promoted to Media Manager.

[TRIAL SUPPORT] @Cute Fast has been promoted to Full Support. [TRIAL SUPPORT] @BlizzardCrow has been promoted to Full Support.

Hey Guys, I have created a rainbow UI design for you guys. Maybe someone of you like it and you would like to use it... ? Feel free! If you notice any bugs, feel free to let me know! Greetings from germany - DrewK ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ UI Pack Name: Magic Rainbow Font(s) Used: OpenSans Made for MP: 1.0.0.4+ ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Download: https://www.mediafire.com/file/r55sbdqwnv7ruq8/Magic+Rainbow+UI-Pack.zip/file Installation Guide:

The Game Moderation Team is responsible for moderating the servers to ensure that everyone plays by the rules and can enjoy their time. We have not shared what goes on behind the scenes in this team often, which may have been a breeding ground for common misconceptions such as that we do not do enough work or that we are barely present on the servers. This blog provides an insight into the core activities of the Game Moderation Team in 2021. Report systems In TruckersMP, we have two separate report systems: the web report system and the game report system. The game report system is used to report users directly in the game but does not guarantee a review. As such, game reports can time out after a while. In order to accommodate users to push particular situations for a guaranteed review by one of our staff members, they can utilise the web report system; however, they must record and provide their own evidence. We regularly receive comments from users that they are unhappy about their game reports being timed out. We understand that this is not an ideal situation, but it is a necessary means to keep things manageable around here. In 2021, our team received 287K web and 1.1 million (!) game reports. We are talking about 1.4 million reports in total, in just one year. It is practically impossible to review all those reports with a relatively small team consisting of volunteers, which is why we base our decisions on where our focus is needed the most. In the first half of 2021, our focus was mainly on the web report system as we experienced extremely high pressure on that system. This pressure eased during the summer; during the rest of the year, we were therefore able to shift our focus towards game reports and an increased in-game presence. In total, we reviewed all 287K web reports and 195K game reports last year. Bans and appeals The total of 482K reviewed reports, in addition to live moderation on the servers, resulted in a total of 307K bans. Of those, 169K bans were issued through the website and 138K in-game. Our staff members received 107K ban appeals, of which 5% were accepted. This figure is shockingly low and we regularly receive signals from our staff members that appeals are based on improper grounds. A large number of appeals are solely based on pointing fingers to brothers, sisters or even pets; or are used to say sorry or to ask for another chance. Please keep in mind that when submitting an appeal, your appeal has to be informative, detailed, and contain sufficient grounds and possibly counter-evidence to explain why your ban is not correct. If you submit an appeal that does not meet our conditions or is very bland and lacks solid reasoning, it is unlikely that your appeal will be accepted. Earlier this year, we reduced the total number of appeals per ban from 3 to 2, since third appeals barely ever made any practical difference apart from causing extra work. We ask players to make careful use of the rights that we offer, as abuse of those rights may result in systems becoming stricter in the long term. It would greatly benefit our staff members and the community if we could spend our time on more reports or employ more in-game presence instead of having to spend time on reading and replying to appeals that are based on improper grounds. Server activity and the impact of Covid-19 The most activity on the servers, and thus also the busiest days of the week for the Game Moderation Team, are on the weekends. In 2021, we recorded a total playtime on our servers of 31.2 million hours (compared to 37.8 and 30.5 million hours in 2020 and 2019, respectively). The server activities in 2020 and the first half of 2021 were elevated due to the ongoing Covid-19 pandemic. Many countries around the world took measures to combat the spread of the novel coronavirus, such as working from home and total lockdowns. As a result of that, our team had to step up their game to address the extremely high pressure on the web report system. The most intense period of increased activity during the pandemic was between March 2020, when many countries around the world initiated a lockdown for the first time, and May 2021. May 2021 was a record-breaking month for our team with an all-time high of 40K web reports in one month and an all-time high daily record of 1,890 web reports on May 16th. In the image below, you can see an overview of the server activity and the pressure on the web report system during that period. The peaks in April 2020, July 2020, November 2020 through January 2021, and May 2021 correlate with the peaks in the globally reported confirmed Covid-19 cases (confirmed by data from the Center for Systems Science and Engineering at the John Hopkins University). This may be explained by social distancing as many countries initiate lockdowns as a response to those peaks, and lockdowns cause an increase in stay-inside activities such as gaming. Besides peaks, there are also some drops in activity visible, primarily during the highlighted downgrade periods. When SCS Software releases a new version of the games, our developers have to reverse engineer the updates to make them compatible for use on our servers, and during that time players are forced to downgrade their game version. Activity on the servers, and therefore the pressure on our team, quickly restores once the newest game version is supported. Demographics and recruitment The TruckersMP community is very diverse with players coming from countries all over the world. Although our team primarily operates in English, we offer support for a large variety of languages by hiring users from all parts of the world. In addition to that, we receive great support from other staff members who help us with translations. This ensures that we can deal with reports that contain foreign languages and it helps us communicate with players when they are not proficient in English. Our Game Moderation Team (as of the 1st of January) is globally represented by 105 team members from 33 different countries across all continents (with the exception of Antarctica, as we have not hired any penguins yet). Game Moderation Team members are aged 24 years old on average, ranging from 17 to 50 years old. Moreover, they average 1.5 years of experience as a moderator. Team members come and go on a frequent basis and as such, recruitment campaigns are frequently held. In 2021, there were three recruitment campaigns for the Game Moderation Team: February, May, and December. We unfortunately often have to disappoint many applicants given the large interest in our team and the strict requirements and expectations. In 2021, we received 1,556 applications (data from the ongoing December campaign is not included). Of those, 114 (7.3%) candidates were invited to an interview and 57 (3.7%) were eventually accepted and onboarded to our team. This gives you an impression of how many applicants do not make it through the selection process. If you are interested in joining the Game Moderation Team, please keep an eye on the recruitment page. Concluding remarks As you can see, the Game Moderation Team has not been sitting still in 2021. With our team of dedicated volunteers, we are working hard to review as many reports as we can. Unfortunately, we cannot deal with all game reports simply because the influx of new reports is extremely high on that system. As a community member, you can do your part and help us reduce the workload for our team by not reporting every minor incident to us. Not every incident has to be punished and can also be resolved by yourself by recognising that players sometimes make mistakes. Our goal is to let players enjoy their time on the servers whilst ensuring that they play by the rules. Let us cherish that goal as a community. Looking forward, in the future we will have one integrated report system that will make it easier for us to moderate the servers and review reports more efficiently. Our lead Game Developer briefly talked about that system in an earlier blog a few months ago. Moreover, we are also studying a new ban system which is intended to standardise bans; this will increase consistency, fairness, and transparency among the bans that we issue. More information about that will follow once we have designed, developed, and implemented the necessary changes. We hope this blog has provided a meaningful perspective of what the year 2021 meant to the Game Moderation Team and that it has resulted in a broader understanding of what the team is capable of doing in a year. 2022 will be a year with new challenges and opportunities and our team will continue working on keeping the servers safe to the best of our ability. Drive safe and enjoy your journeys! Game Moderation Management --> View post on homepage

So, You was right, it was set up for "joystick", and I've changed it to steering wheel, but... Now it's hardly-playable. I'll try to set it up. Anyways, I got what I wanted, thanks for help!

Turbo, I'd suggest you go back to Options > Controls, and look for an option called "Controller subtype". It should be set to "Wheel". If it's set to "Gamepad, joystick", that could be causing a problem. Additionally, go to Options > Keys & Buttons, and unassign both "Steering left" and "Steering right", so that the wheel itself is only configured in Controls. You can reassign the keys to the keyboard later, for when you drive with that peripheral.

Interesting figures of and insight into the work of the game moderation team. The high number of reports and bans is alarming and saddening. Why do so many players violate the game rules? Improving the punishment system however is only a mean to get in better control of the reports. In the first place, there must be a dialog with the community to educate players, to minimize or at best prevent the emergence of conflicts. How can we accomplish that?

Hello, Give me please time up to 1 day, after this time i'll be sure about what is it caused by. Have a nice day!

[GAME MODERATOR + TRANSLATOR] @LadyAndromeda leaves the Game Moderation team due to lack of time. They will however remain as a Translator.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ UPDATE: "Invalid Client" Error ➤ I have updated the UI pack. The error of not being able to connect to the server is now fixed. If you have this error, please download the new files and replace the old ones with these. Best regards DrewK

[SUPPORT] @Beenz. leaves the TruckersMP Team due to lack of time.

[TRIAL SUPPORT] @Camelliya has been promoted to Support.

[GAME MODERATOR + COMMUNITY MODERATOR] @Reνy leaves the position of Game Moderator due to lack of time. They will remain in the Community Moderation team as a Discord Moderator.

Hey @Turbo Diesel V8, The caravan is now back on our servers as you can read here:

Hello @MarkON, 1. It is currently not on the to-do list anymore, see the reply from mwl4 related to this subject. 2. This is something we need to look into and we have plans related to this. The plans are not fully the same and we still need to do research to see what is possible. 3. Special Transport will not work without those AI pilots. As long as we do not have AI in TruckersMP, we cannot support Special Transport. When we achieve this, we can start looking into Special Transport, but it will be a hard topic as those AI pilots will probably block roads or do other things which may impact the experience of other users. 4. Sadly, the person who was working on this is not in the TruckersMP team anymore. Due to this, there is no progress anymore related to this. Our Add-On team currently has a lot of projects on the to-do list, so those custom set of trailers will have to wait. 5. We indeed took a hit in terms of decreasing player count. Events will be one of our USP's, so Event Managers have a big responsibility to keep these to a high standard. Game Developers will be responsible to bring new features for the community to enjoy, such as the bus project. 6. There are currently internal projects which have not been shared to the community, it is hard to talk about this now as they need to stay internal for some more time. Just stay tuned and you will find out more information. 7. Yes, but no more information will be disclosed.

Thank you for your question. I will let myself cite our Lead Game Developer mwl4 from July 2021. You can find the full statement in his Game Develoment Update article: https://truckersmp.com/blog/255 Kind regards.

[GAME MODERATOR] @NaTY0u345 [FR] has been removed from the team due to violating the Information Security Policy.

Hello, Why do we have a requirement for the TruckersMP account to be at least 12 months old, before being able to apply for staff positions? When it comes to your TruckersMP account having to be at least 12 months old, before you can consider applying, the reason behind it is very simple. During recruitments, the first reason why the 12 months requirement is set, is because we look for people that have enough experience and knowledge in our community, to have a basic understanding of someone our guidelines, rules, and systems. That way when new staff members are hired, they are already aware of some of the procedures, which simply allows for a better quality of work for both them and the community receiving better service. Another reason why there is a 12 months old account requirement, is for Management to be able to verify your activity. Users with just one or two month's old accounts are hard to judge when it comes to their activity either in-game or on our communication media (eg. Discord, Forum). With someone, who's been in the community for at least a year, there's more data to review and make a decision whether that applicant is indeed actively a part of the community, or just becoming active during recruitments, which is something we do not want to see. To sum up everything, the 12 months old account requirement allows our Management to know that the applicant has at least some knowledge in regards to our rules and guidelines, as well as provides enough data to somewhat accurately determine if they are actually active or just temporarily. I hope my answer helped you understand some of our recruitment procedures. Have a nice day!

[REPORT MODERATOR + ADD-ON TEAM] @.Quality leaves the position of Report Moderator due to lack of time. They will however remain in the Add-On team.

Hey @[ConSecGroup] NightRider, We thought it would get boring if we only bring buses without additional features. So stay tuned, buses are around the corner ?

[GAME MODERATOR TRAINER] @szykaro23 joins the Translation Team as Trial Translator while remaining in the Game Moderation Team.

[PLAYER] @RedWolf_TMP joins the TruckersMP Team as Support Trainee.